Terrible Technical Support

[mets721]

I've been trying to get some support on my product for 4 weeks and haven't spoken to a person a Roxio yet. I bet I've been on hold for at least 8 hours total. I can never get through to the live chat operators because they are always busy and none of the suggestions by anyone in the discussion groups has worked. Roxio puts out a poor product and they back it up with non-existant tech support. I hope the company goes belly up. Thier products suck and so does thier customer service.

[willatrox]

Mets721, check your email. I have sent you an email regarding this issue.

 

William

[bimicher]

I've been trying to get some support on my product for 4 weeks and haven't spoken to a person a Roxio yet. I bet I've been on hold for at least 8 hours total. I can never get through to the live chat operators because they are always busy and none of the suggestions by anyone in the discussion groups has worked. Roxio puts out a poor product and they back it up with non-existant tech support. I hope the company goes belly up. Thier products suck and so does thier customer service.

 

Perhaps if you had answered some questions in your other post, someone might have been able to help you.

[sknis]

I did some tracking and found your other posts. It seemed that you did not fully respond to the questions that were asked. Also, you said that you were using plug and burn but that didn't work. Plug and burn is used to copy a digital video (DV) to a DVD with little or no editing. Have you tried to capture from the DV (camera I assume) to your computer using a firewire connection? If you can successfully capture, you can do more editing and have more control by using something like VideoWave or even MYDVD (VideoWave is preferred.)

 

Beltran came through yesterday after spraying his throws all over the park earlier in the game. I still think that the 'stros made a good move not to try to keep up the bidding wars. They were never going to get him but did showcase him so that other teams were interested. Oh well, that a year ago and water past the dam.

 

I've been trying to get some support on my product for 4 weeks and haven't spoken to a person a Roxio yet. I bet I've been on hold for at least 8 hours total. I can never get through to the live chat operators because they are always busy and none of the suggestions by anyone in the discussion groups has worked. Roxio puts out a poor product and they back it up with non-existant tech support. I hope the company goes belly up. Thier products suck and so does thier customer service.

[rigo12]

1-Technical support is mediocre: I had to wait for an 1 hour and 45 minutes before I connected to a live desk help assistant in the Phillippines. In a positive aspect of it, I received e-mail instructions to correct the windows installer program which pop up as soon I log in the in Internet, but to no avail and on top of that their E-mail does not allow replies?

 

I reinstalled the program at least a dozen times, i.e. at one time it changed my computer screen resolution on its own.

 

2-The Easy Media Creator 8 software in general is buggy and poorly programmed to say the least and it spies on you as soon as you log in the internet.

 

I wish someone from the company would be kind to tell me what is the file that triggers the online spying tool so I can disable it.

 

3-I have not be able to get an email contact, because they make it too difficult and unfriendly on their web site, so the only option for me left now is to snailmail by writing a letter to the Canadian company; so Ii pray I get some real help or get a full refund for the product.

 

4- The so called rebate is misleading in the box, because it is only aim to previous users in fine print letters. My previos version 6.5 of Roxio came bundled with my Dell computer, which by the way worked fine when it was owned by Roxio and not Sonic. At this time I don't have ways to validate my $20.00 dollar rebate, without a proof of previous purchase right out the box.

 

5-I never thought it would be a day when I would have to pay $99.00 for junkware. this situation reminds me of the illicit Nigeria Scam. Seriously!

 

6- Is there a way we can receive a respetful and professional response from Sonic, besides contacting an attorney as a last resort?