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Computer Hangs After Sp3 Installed When Using Videowave


rexdog916

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SYSTEM: DELL 8250 PC, XP HOME EDITION, 2.40 GHZ, 512 MB RAM AND VIDEO CARD UPDATED TO NVIDIA 93.71 FORCEWAVE WIN XP2K.

 

ROXIO PRODUCT: CREATOR 9.

 

PREVIOUSLY, CREATOR 9 HAS BEEN WORKING OK TO BUILD VIDEOS AND DVD PROGRAMS.

 

WINDOWS SP3 WAS RECENTLY INSTALLED. WHEN INSTALLING THE UPGRADE A PROBLEM OCCURRED BECAUSE SOME FILES COULD NOT BE ACCESSED. THE FILES AND REGISTRY ACCESS WAS RESET AS PER MICROSOFT'S INSTRUCTIONS FOR THIS PROBLEM, AND THEN SP3 INSTALLED CORRECTLY.

 

AFTER THE SP3 INSTALLATION WAS COMPLETED THE FOLLOWING PROBLEM OCCURS WHEN BUILDING A VIDEO USING VIDEOWAVE IN EMC9: AFTER ADDING A FEW PHOTOS AND A MPEG MOVIE OR TWO, EVERYTHING STOPS WORKING (MOUSE, ALT.CONT.DELETE FUNCTION, PAGE CLOSURES ETC). TO RESTART THE COMPUTER REQUIRES DISCONNECTING THE POWER CABLE AND REBOOTING.

 

IT APPEARS THAT THERE IS A COMPATABILITY PROBLEM BETWEEN EMC9 AND SP3.

 

ANY SUGGESTIONS FOR A SOLUTION ARE APPRECIATED.

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