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Can We Still Keep All Photo Albums-no Answer From Roxio


Gianna

Question

I purchased the Simple Star Photoshow software when it first came out years ago. I currently have Version 5. I have three different sites where my photo shows are stored, under three different email log ins. SimpleStar allowed one to do that. It was convenient as I have a site for business photo shows, family shows, and travel shows.

 

There are some extremely precious PhotoShows up on those sites, and I want to preserve them!

 

When I first got my notice two weeks ago, I promptly paid my $40. For all those wondering about this fee, I just assume it is the fee they charge to keep those individual web site links operational. I am happy to pay $40 annually for this, but I am NOT HAPPY about the lack of response from Roxio. Roxio has to have the worst customer service imaginable.

 

My software was purchased under one email address, and now they are sending notices to my other two addresses under which I built sites saying they are going to remove my Albums unless I pay up.

 

I wrote three emails ten days ago and still haven't gotten a response.

 

Has anyone had any luck with the paid service, or does anyone know if one can keep the multiple sites? I'd be willing to pay a few bucks just for some peace of mind.

 

PhotoShow is an amazing program and probably the best out there, but unless Roxio does some serious customer service support, there customers are going to drop like flies.

 

Thanks so anyone who can help answer this question. Gianna

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