Emc 10 Creator Classic Fails With Pioneer Dvr-213ls

[ColdBurn]

Does anyone know if EMC 10 supports the Pioneer DVR-213LS burner, which is heavily sold by Micro Center, Best Buy, etc.? I have tried everything I can to get the drive to work with Roxio Creator Classic using two of these drives, one in an XP computer and one in a Vista computer, but both fail. The test burn always ends with a write error as soon as the write process tries to begin. Closing the burn window is followed by the program crashing altogether.

 

What has not worked:

- Latest Roxio program EMC 10.1 updates and PX Engine update 4.10.28a

- Disabled MS Windows CD burning in both XP and Vista

- Latest Pioneer drive firmware 1.01

- Different brands of DVD-R media at different speeds - Verbatim, Sony, Fuji - none work

- Disable all but Roxio and Microsoft services and startup items and reboot

- DMA is enabled for drive - Device Manager shows UDMA 4

- Uninstall the drive in Device Manager and reboot

 

Other info:

Both new PC's are using the Intel D975XBX2 motherboard (updated BIOS) with an Intel Q6600 or Q6700 Quad CPU with 4GB RAM. EMC CC fails regardless of whether the Pioneer SATA drive is attached to the Intel Matrix or Marvell SATA controller. I don't think the drive is necessarily bad because the simplistic Roxio Data Disc is sometimes able to burn a disc, although with errors. However, I need the capabilities of Creator Classic, as Data Disc is insufficient and also unreliable. I have burned to DVD-R's successfully with other software such as Ulead DVDMF6+, VideoReDo TVS, etc.

 

Should I assume at this point that I'm waiting for a new Roxio PX Engine update to support the Pioneer DVR-213LS?

 

Thanks in advance for any suggestions to get things moving!

 

[Jim_Hardin]

Drives are detected by Windows not software programs. There will be no update…

 

If you have 2 and 2 of them don't work it may indicate why they are such a good buy.

 

[grandpabruce]

ColdBurn, can you burn to a CD, using the native MS burning software, on the XP machine, and can you burn to a DVD, using the native MS burning software, on the Vista machine?

[ColdBurn]

Drives are detected by Windows not software programs. There will be no update…

 

Hmmnn.... I never said the drive wasn't detected by Windows. In fact, I stated that other software programs ARE able to write to the drive with no problem. Even the Roxio Data Disc application can write to the disc, although with ensuing verification errors. My goal was to get Creator Classic to work with the drive because I wish to make use of its features as I have for the past several years with previous versions.

 

You may be right that there will be no update, because the Pioneer DVR-213LS has been out in the stores for at least five MONTHS, and if Roxio hasn't gotten to it by now, they may never do so. I miss the days from a few years ago when Roxio had a list of approved compatible drives listed on its website. Now it's apparently a crapshoot as to whether or not a particular drive model will even work with the software. I have lost DAYS of productivity trying to get this hardware/software combo to work to burn a disc, and that's coming from someone who has been assembling computers for nearly two decades. If it wasn't quite obvious from the list of things that I've already tried, I'm extremely frustrated with the situation. The Roxio tech response was to download and install the latest PX Engine update, which was the FIRST thing on my list that did NOT solve the problem.

 

 

If you have 2 and 2 of them don't work it may indicate why they are such a good buy.

 

Actually, they weren't even on sale at around $55 each. I had purposely avoided the cheap $25 OEM mail-order drives to try to bypass this exact situation. I had heard really good things about previous Pioneer DVD burners and thought I've give 'em a try after miserable experiences with the Sony re-branded burner potluck experiments that I had undertaken with several models over several years. Now I'm considering going with the Samsung SH-S203, which at least has some really positive reviews on the net.

 

As for Pioneer quality, I have found their set-top DVD readers and writers to be excellent in most ways. I have a set-top DVD recorder that I have used for about four years to burn several hundred DVD-R's over that period of time, and I think I've had maybe ONE coaster ever. If that standard doesn't cross over to their computer drives, that would be a sad shame indeed. Given that this drive model works with other software but not Roxio, it is logical to conclude that this is more of a software problem than a hardware one.

 

 

ColdBurn, can you burn to a CD, using the native MS burning software, on the XP machine, and can you burn to a DVD, using the native MS burning software, on the Vista machine?

 

Just re-enabling the MS burning option in XP and trying to copy a file to a blank disc doesn't work. Perhaps this is because the Roxio software is installed? I don't think I want to go through another several hours of uninstalling and reinstalling the Roxio software when I know that the Corel/Ulead software can write to the disc (not that I'm touting DVDMF6+, as it is a poor choice for re-encoding MPEG transport stream files with its messy re-encodes).

 

Thanks for the suggestion, but if other software could burn to this drive before I installed the Roxio software, then perhaps it is moderately safe to assume that the native MS burning software would also work.

[cdanteek]

Try this, download click on it and let it install, it won't hurt anything. http://kb.roxio.com/content//kb/General%20...mation/000070GN

 

cd

[ColdBurn]

Try this, download click on it and let it install, it won't hurt anything. http://kb.roxio.com/content//kb/General%20...mation/000070GN

 

cd

 

Okay, I guess I somehow still have a sense of humor after all this, since I'm laughing and not putting my fist through my monitor.

 

As I've already said twice, the latest PX Engine v4.10.28a had NO effect on resolving the problem.

 

Please, if there are any legitimate suggestions that have not already been attempted as it relates to getting the Pioneer DVR-213LS to work with EMC10 Creator Classic, it would really be appreciated.

 

Thanks!!!

[grandpabruce]

Okay, I guess I somehow still have a sense of humor after all this, since I'm laughing and not putting my fist through my monitor.

 

As I've already said twice, the latest PX Engine v4.10.28a had NO effect on resolving the problem.

 

Please, if there are any legitimate suggestions that have not already been attempted as it relates to getting the Pioneer DVR-213LS to work with EMC10 Creator Classic, it would really be appreciated.

 

Thanks!!!

 

You may like Pioneer burners, but they suck when it comes to media they like. Try different media than you have been using, and see what happens.

 

If you can't get it to burn to any media, using the XP software, then it isn't the software causing the problem.

 

[ColdBurn]

BTW - I forgot to mention that I downloaded and installed the latest DirectX 9.0c v9.24.1400 from the MS website yesterday, but it did nothing to solve the problem.

[ColdBurn]

You may like Pioneer burners, but they suck when it comes to media they like. Try different media than you have been using, and see what happens.

 

If you can't get it to burn to any media, using the XP software, then it isn't the software causing the problem.

 

I've found Verbatim to generally be the best choice for blank DVD quality, and I checked the Pioneer website for media compatibility before I even bought the drives. The successful burns I've had with this drive using other software were with Verbatim. Still, I clearly hear what you're saying when it comes to lousy burners with poor media compatiblity.

 

I'm leaving now to go to the store to get the Samsung SH-S203. I'll let you know if it works. Thanks!

[sknis]

BTW - I forgot to mention that I downloaded and installed the latest DirectX 9.0c v9.24.1400 from the MS website yesterday, but it did nothing to solve the problem.

 

You don't have a list of approved burners because all burners made in the last 5 8-10 years will probably work (unless they are defective).

 

At one time, manufactures like Roxio wrote instructions to have the burner work with the software. It has been several years where the program versions simply use the burner drivers from the manufacturers.

 

My guess is bad media. Go to the Pioneer web site and see what media they recommend. Note I looked there and could not find any suggestions nor any FAQ. You might want to try the 800 number for a recommendation.

 

Many people will tell you to avoid Maxell and Strore brands. Verabatim, TDK and most disc manufactured in Japan (not Taiwan) are probably good.

 

Edit, I found the FAQ for that drive here. It does give media recommendations.

 

Also look at Cdanteek signature and try item 9. Do you have Nero's InCD still on your computer?

[cdanteek]

My bad I didn't read the whole post ! I hope the monitor is ok?

 

Pioneer has started rebadging ASUS drives for their retail products. The first of such products is the DVR-213LS, which is based on the ASUS DRW-2014L1T.

 

If the same media burns in the drive with other software? I would say the Roxio install got corrupted, or other software /drivers are in control or have the drive locked somehow.

 

cd

[ColdBurn]

Many people will tell you to avoid Maxell and Strore brands. Verabatim, TDK and most disc manufactured in Japan (not Taiwan) are probably good.

 

Edit, I found the FAQ for that drive here. It does give media recommendations.

 

Also look at Cdanteek signature and try item 9. Do you have Nero's InCD still on your computer?

 

I totally agree and would not recommend most Memorex, either.

 

The Pioneer url is the one I had used to determine that Verbatim was probably a good choice.

 

I have never at any time had any Nero software installed yet on this new PC build, but thanks for the suggestion.

 

 

My bad I didn't read the whole post ! I hope the monitor is ok?

 

Pioneer has started rebadging ASUS drives for their retail products. The first of such products is the DVR-213LS, which is based on the ASUS DRW-2014L1T.

 

If the same media burns in the drive with other software? I would say the Roxio install got corrupted, or other software /drivers are in control or have the drive locked somehow.

 

cd

 

Heh-heh, yeah, monitor's still okay, although I inadvertently smashed my thick skull into the corner of it when swapping SATA cables.

 

Thanks for the info on the Pioneer rebranding. What brands do any of you like?

 

 

UPDATE:

 

Nope, the new Samsung drive did not immediately resolve the issue, so I doubt it's hardware related. Also thinking that some software or driver was keeping the Roxio software from installing/operating properly, I thoroughly uninstalled ZoneAlarm (free) 7.0.483.000 and all Roxio software per respective clean uninstall procedures. Then I reinstalled EMC10 with no other startup apps or non-MS services or even a firewall running (network cable safely unplugged), started Creator Classic, and it still crashed when the test phase ended and the writing phase began, on either the Pioneer or Samsung writer.

 

Then, it finally hit me, like a big, painful brick representative of all the wasted effort on resolving this burn and crash scenario. Per my initial description of the method for reproducing the crash in the very first paragraph of this entire thread, I've always selected the "Test then Write" option as the default in the Burn dialog box for most of the past decade's use of this Adaptec/Roxio product, presumably to test the media quality before relying on it, so why not try the "Test Only" and "Write Only" phases independently??? Well, that WORKED!!! Whether in bare-bones Windows diagnostic mode or loaded up with all apps and services, the data finally got recorded. Using one or the other option but NOT both in one step does NOT crash Creator Classic. I've been able to record a few small test video files to a Verbatim 16X DVD-R on both the Samsung and Pioneer drives, with multiple sessions. I haven't tested extensively with large amounts of data yet, and the last validation step seems to take three to four times as long as the actual burn itself, but this is a huge leap of progress forward.

 

 

So, given that hardware and media appear to be in good shape, the query is now:

 

Why does EMC10 Creator Classic crash when "Test then Write" is selected in the Burn dialog?

 

Is this a known bug? Does anyone else see this behavior? Is this some sort of hardware limitation, and if so, shouldn't the software not offer the choice if it can detect that Test and Write is not a supported one-step function? Since this feature worked correctly in previous EMC versions (last I used was 8 before getting 10), are there any plans to fix it, or is this some other defined limitation?

 

 

Thanks!!!

 

[Brendon]

So, given that hardware and media appear to be in good shape, the query is now:

 

Why does EMC10 Creator Classic crash when "Test then Write" is selected in the Burn dialog?

 

Is this a known bug? Does anyone else see this behavior? Is this some sort of hardware limitation, and if so, shouldn't the software not offer the choice if it can detect that Test and Write is not a supported one-step function? Since this feature worked correctly in previous EMC versions (last I used was 8 before getting 10), are there any plans to fix it, or is this some other defined limitation?

 

 

Thanks!!!

Hello Coldburn,

 

I've done some digging to see what I could find for you, and I've just finished a bunch of tests.

 

(1) Member NVSlater reported problems with this in EMC 9. There are several topics dealing with it, but unfortunately personalities clashed and the problem was never resolved. He reported that when 'Test then Burn' was selected in Creator Classic, an error ensued. The same one as I found, I think.

 

(2) I've just finished testing this in EMC 10.0 in XP; EMC 10.1 in XP; and the new flagship Creator 2009 Ultimate in Vista. All of them displayed the same problem.

In each case the burn seemed to go okay, but when it completed there was an error box displayed:

 

. . . and the disc was shown by Roxio's Disc Information and by Explorer and my other tools as empty.

 

The new Creator 2009 Ultimate [Creator 11] first displayed a small, flashing error sign with tinkly bells which said

 

 

 

It was a very happy little error box, but on my system pressing the 'Retry' button didn't help, and pressing the 'Cancel' button was ineffective - it was flashing too fast for me to get to the confirmation button, so I trod on it!! Then I got the standard error box [first picture].

 

Now, these tests are far from exhaustive, but they do seem to indicate that this problem has existed at least as far back as EMC 9, and still exists. In each version I could test only or write only, but ne'er the twain.

 

are there any plans to fix it, or is this some other defined limitation?

 

It hasn't been defined before now, to my knowledge [test/burn isn't used very often, I suspect]. I don't imagine it will be addressed in the current version, but if I can bring it to the attention of the PTB in the next few days they might get it fixed in the next version, 'Creator 2010 - The Year We Make Contact'

 

Seriously, I don't know what will be done or when, but I'll pass it on as quickly as possible.

 

Regards,

Brendon

[ColdBurn]

Hi Brendon,

 

Thank you so much for taking out the time to do those tests and post those screen caps! We are seeing essentially IDENTICAL behavior for the problem, although I've only seen the File Open Error a couple of times after canceling the Write Error blinking message, as usually the app just crashes altogether with the prompt to send an error report.

 

I have reported this bug to Roxio tech support, although they continue to make suggestions that I had previously listed as not working. If others also report this bug then perhaps it will get fixed with a patch, or so we can only hope.

 

 

THANKS AGAIN!!!

 

[ColdBurn]

Roxio Tech Support has confirmed this bug and will submit it for resolution. For the benefit of others, here is their final reply on this issue in my online trouble ticket, but please still do report the bug until they patch it so that they are aware that people want it resolved. Thanks!!!

 

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Thank you for contacting Roxio Technical Support

 

So you have a few work arounds

1) Do it in two seperate steps (test and burn).

2) Skip the test step (this is my recommendation, the only time testing is useful is if your computer fails the actual test sometimes which is almost never the case).

3) Create a disc image and then burn it.

 

I have looked over the ticket and reproduced some of the errors and will send my results to my supervisor. Thank you for your help in this matter.

 

Thanks for contacting Roxio Customer Care. Let us know if you need further assistance on this issue by clicking the Update button.

 

Regards,

 

Roxio Technical Support

 

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