Jump to content
  • 0

Refund Back


rigo12

Question

Open letter to Roxio, Sonic INC.:

 

After several atempts to have Easy Media Creator 8 to work as it should in my HP Media Center PC Pavilion a1210n AMD 64 with windows XP professional operating system in it, I had enough of this non-sense and I WANT MY MONEY BACK 100% $99.00 U.S dollars + tax that I paid for in Circuit City o$6.50 sales tax on 03/16/2006. My ticket number is 167065

 

PROBLEM:

 

As soon as I connect to the Internet via Earthlink Internet service provider WINDOWS INSTALLER interrupts, and pops up upon my computer screen with an unending loop; even after clicking on cancel several times, it will not go away. The only way to terminate the annoying program is with CTRL-ALT -DEL (Windows Task Manager) I even block several services with Zone Alam Pro firewal with no positive results.

 

I patiently unistalled this program at least 12 times TO NO AVAIL, by following the e-mailed instructions by Sonic Tech. support. and other suggestions made by the customers in the Roxio Community message board. :)

 

ACTION:

 

if i don't get a response from Sonic and a full refund of my purchase, a week from today (April 06, 2006) I will take the following steps:

 

1- Llegal action, along with

 

2- Posting messages similar to this one on 5 websites I owned and other public forums in the worldwide world

 

3- I shall submit this complaint to consumer services report, Better Business bureau, magazines online and other media outlets

 

Anyone willing to join and participate may write me to:

 

suria333X hotmail.com (notice that I put an x instead of an @ to avoid spam) when writing put an @ instead of an x

 

ANNOYING MESSAGE:

 

Windows Installer pop up with the follwing message:

 

ROXIO EASY MEDIA CREATOR 8 SUITE

 

"THE FEATURES YOU ARE TRYING TO USE IS ON A CD-ROM OR OTHER REMOVABLE DISK THAT IS NOT AVAILABLE...

 

INSERT THE ROXIO MEDIA CREATOR 8 SUITE DISK AND CLICK OK USE.... SOURCE 1"

 

 

 

Sincerely,

 

R Muniz

 

INSTRUCCIONS FROM ROXIO that DID NOT WORK below:

=====================================================

"Thank you for contacting Roxio Technical Support

 

 

 

First, create a new account. To create a new account, follow the instructions below.

a. Open the Control Panel

b. From the Control Panel double click on the User Accounts option.

c. From the list of options, Choose Create a New Account.

d. Name the account Roxio, and click Next.

e. Ensure that the account is a Computer Administrator and click on next, Finish, or Create Account. (You will be presented with one of these options at this point)

 

 

 

1. Uninstall all Roxio software.

a. If running Windows 2K click on the "Start" button, then select "Settings" and then select "Control Panel". If running Windows XP click on the "Start" button, then select "Control Panel".

b. In the "Control Panel", double click on the "Add/Remove Programs" icon.

c. Highlight the "Roxio Easy Media Creator 8" line and then click the "Remove" button.

 

 

 

Download the Windows Installer Clean up Utility. Copy and paste the link into your browser.

http://download.microsoft.com/download/e/9...1bd/msicuu2.exe

Install this Utility on your computer.

Once it is installed, open by clicking on Start/All Program/Windows Install Clean up

Remove Roxio Easy Media Creator 8 and all Roxio applications listed.

 

 

 

2. Remove all Roxio folders from the system

a. Navigate to C:\Program Files. Delete the Roxio found here

b. Navigate to C:\Program Files\Common Files. Delete the Roxio Shared found here.

c. Navigate to C:\Documents and Settings\username folder\application data, delete Roxio folder

d. Navigate to C:\Documents and Settings\local settings\temp, delete all the files and folders.( Those are temporary files and folders).

 

 

 

3. Perform a clean boot of your system

Note: Please skip this step if you are using Windows 2000 Professional

 

 

 

PLEASE NOTE IF YOU ARE ALREADY ON SELECTIVE STARTUP, MAKE A NOTE OF WHICH ITEMS ARE CURRENTLY ENABLED OR DISABLED.

You will want to set it back to the way it was originally after the installation.

a. Click on "Start and select "Run"

b. In the Run box type msconfig, and hit "Ok"

c. On the General Tab, click "Selective Startup".

d. Remove the checkmark beside "Load Startup Items".

e. Apply the changes then close the Configuration Utility and restart your computer.

 

 

 

4. Download the RoxiZap application

a. Click on the "Start" button, and then click on "Internet Explorer". (If you do not use Internet Explorer please open your Web Browser)

b. In the address bar type in the following internet address and the press the "Enter" key

http://tools.roxio.com/support/tools/roxizap.exe

 

 

 

5. Running the RoxiZap application

 

 

 

WARNING! ENSURE YOU HAVE NO OTHER ROXIO OR ADAPTEC CD WRITING SOFTWARE ON YOUR SYSTEM BEFORE USING THIS UTILITY.

a. Close any open applications

b. On your desktop locate and double click on the "RoxiZap" icon.

c. This will launch the application and ask if you would like to "Zap Easy CD Creator 4 or 5", click the "Yes" button.

d. Read through the information on the license screen and then click on the "I Agree" button.

e. Once the removal process is complete you will be prompted to reboot the PC. Click on the "Yes" button to reboot your PC.

 

 

 

6. Once the computer has restarted use the new user account we have created to Log in.

 

 

 

7. Reinstall the software.

 

 

 

If installing from a CD

a. Place your Installation disc in your CD drive.

b. Within 5-10 seconds you should see a prompt saying the disc has been detected and asking if you would like to install the program.

c. Continue with the installation and reboot the PC when prompted.

If installing from a download.

a. Doubleclick on the file you downloaded.

b. Extract the installation files to the default location.

c. After the files are extracted, the installer should launch.

d. Continue with the installation and reboot the PC when prompted.

 

 

 

8. Log into the normal user account.

 

 

 

9. Test that the software is working correctly.

 

 

 

10. Remove the new user account from your system.

a. Open the Control Panel

b. From the Control Panel double click on the User Accounts option.

c. From the list of options, Choose the new user account, and choose the delete or remove optio

 

 

 

 

 

Roxio a division of Sonic Solutions

 

 

 

The Digital Media Company.

 

 

 

866-279-7694 Roxio Technical Support

 

Monday - Friday, 9:00 A.M. to 6:00 P.M., EST"

 

"

Link to comment
Share on other sites

1 answer to this question

Recommended Posts

Archived

This topic is now archived and is closed to further replies.

Guest
This topic is now closed to further replies.
×
×
  • Create New...