Microsoft Error?

[b.mac]

I have had Roxio Easy Media Creator Suite 9 installed - and have been using it - for over a year now. Everything worked as expected until recently. No software or hardware changes at all but suddenly many of the components I've been using simply stopped working. For example, using Disc Copier to add Video Compilations gets me "Roxio Disc Copier has encountered a problem and needs to close. We are sorry for the inconvenience...." I get the same error using Sound Editor while trying to import the same (video DVD). Both of these are invaluable for me in my work and I've used them extensively over the past year. I work in a highly secure environment so the computer with Roxio loaded is not online, and can't be online.

 

I've read through the forum, followed instructions for a clean install, but the program refuses to work. My experience with Roxio tech support has been dismal at best - a complete waste of time. Any help getting these components working again greatly appreciated.

 

Thanks,

b.mac

[gi7omy]

Are you certain that there has been no change in the basic system since EMC last worked

 

I'd include any MS updates in that - it wouldn't be the first time that an MS update has knocked something out.

[b.mac]

Are you certain that there has been no change in the basic system since EMC last worked

 

I'd include any MS updates in that - it wouldn't be the first time that an MS update has knocked something out.

 

Yes, I'm absolutely certain. I administer the machine - and I'm the only one who uses it. It's as if the program became corrupt just by using it.

 

b.mac

[gi7omy]

Odd - usually that only happens when something in the kernel has been changed.

 

To be honest, any time anything like that ever happens to me I tend to use the 'sledgehammer and nut' approach and 'format c:\'. I do have an up to date copy of XP with all service packs and (in my case) patches up to Auguist (excluding both WMP11 and IE7, neither of which I would let near my computer) and then I do a complete re-install and tweak (removing stuff I never sue, such as games, accessibility and so on)

 

It's a bit drastic, but so long as all your data is safely backed up, you can have the whole kit and caboodle back up in 2 hours (less if you have a backup image of the original install)

[b.mac]

Odd - usually that only happens when something in the kernel has been changed.

 

To be honest, any time anything like that ever happens to me I tend to use the 'sledgehammer and nut' approach and 'format c:\'. I do have an up to date copy of XP with all service packs and (in my case) patches up to Auguist (excluding both WMP11 and IE7, neither of which I would let near my computer) and then I do a complete re-install and tweak (removing stuff I never sue, such as games, accessibility and so on)

 

It's a bit drastic, but so long as all your data is safely backed up, you can have the whole kit and caboodle back up in 2 hours (less if you have a backup image of the original install)

 

I do have an image of the drive but would like to know why this happened in the first place. It's frustrating to work with software every single day, then it suddenly changes how it works - usually at a most critical time.

 

Thanks very much for taking the time to offer suggestions.

 

b.mac

[sknis]

Did you do a registry clean? There was a problem with that in other versions.

[b.mac]

Did you do a registry clean? There was a problem with that in other versions.

 

No, I didn't do a registry clean. Can you recommend the best software/utility for this?

[gi7omy]

I use Ashampoo WinOptimizer myself - it's very like the old original Norton but it doesn't hit the registry keys that the new Norton and McAfee do (and caused a lot of grief on EMC 9)