Jump to content
  • Who's Online   0 Members, 0 Anonymous, 12 Guests (See full list)

    • There are no registered users currently online
  • 0

Microsoft Error?


b.mac
 Share

Question

I have had Roxio Easy Media Creator Suite 9 installed - and have been using it - for over a year now. Everything worked as expected until recently. No software or hardware changes at all but suddenly many of the components I've been using simply stopped working. For example, using Disc Copier to add Video Compilations gets me "Roxio Disc Copier has encountered a problem and needs to close. We are sorry for the inconvenience...." I get the same error using Sound Editor while trying to import the same (video DVD). Both of these are invaluable for me in my work and I've used them extensively over the past year. I work in a highly secure environment so the computer with Roxio loaded is not online, and can't be online.

 

I've read through the forum, followed instructions for a clean install, but the program refuses to work. My experience with Roxio tech support has been dismal at best - a complete waste of time. Any help getting these components working again greatly appreciated.

 

Thanks,

b.mac

Link to comment
Share on other sites

7 answers to this question

Recommended Posts

  • 0
Are you certain that there has been no change in the basic system since EMC last worked

 

I'd include any MS updates in that - it wouldn't be the first time that an MS update has knocked something out.

 

Yes, I'm absolutely certain. I administer the machine - and I'm the only one who uses it. It's as if the program became corrupt just by using it.

 

b.mac

Link to comment
Share on other sites

  • 0

Odd - usually that only happens when something in the kernel has been changed.

 

To be honest, any time anything like that ever happens to me I tend to use the 'sledgehammer and nut' approach and 'format c:\'. I do have an up to date copy of XP with all service packs and (in my case) patches up to Auguist (excluding both WMP11 and IE7, neither of which I would let near my computer) and then I do a complete re-install and tweak (removing stuff I never sue, such as games, accessibility and so on)

 

It's a bit drastic, but so long as all your data is safely backed up, you can have the whole kit and caboodle back up in 2 hours (less if you have a backup image of the original install)

Link to comment
Share on other sites

  • 0
Odd - usually that only happens when something in the kernel has been changed.

 

To be honest, any time anything like that ever happens to me I tend to use the 'sledgehammer and nut' approach and 'format c:\'. I do have an up to date copy of XP with all service packs and (in my case) patches up to Auguist (excluding both WMP11 and IE7, neither of which I would let near my computer) and then I do a complete re-install and tweak (removing stuff I never sue, such as games, accessibility and so on)

 

It's a bit drastic, but so long as all your data is safely backed up, you can have the whole kit and caboodle back up in 2 hours (less if you have a backup image of the original install)

 

I do have an image of the drive but would like to know why this happened in the first place. It's frustrating to work with software every single day, then it suddenly changes how it works - usually at a most critical time.

 

Thanks very much for taking the time to offer suggestions.

 

b.mac

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...