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DirectX issue

bubba00

Asked by bubba00,

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22 answers to this question

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gaper1 Digital Master

gaper1

Posted
Posted
THANKS for the tip, it has also solved my "DirectX" installation issue (right after entering serial key, installer starts setting up DirectX 9, immediately followed by closing down setup).

 

I was the one with the NVidia Ti200 card, which was thought to possibly be incompatible with newer versions of DirectX. I had tried installing DirectX separately via the Roxio "DirectX Nov 07" folder but that did not solve the issue. I had also tried a couple of DirectX "rollback" programs but still no luck. I also tried installing DirectX 9 from other sources, still same issue.

 

During all of this I was getting an error when running DXdiag, an error that said 3D functions could not be loaded ("3D acceleration failed"), do I wish to bypass. If I chose "bypass", diag would open and show all of the statistics. If I chose "no" then DXdiag would crash. I figured that probably had something to do with my Roxio install problem, that Roxio install was running into the error/crash and therefore aborting.

 

Figuring my graphics card might be the culprit, I found a different card at work that was not being used, a newer NVidia 6200, and installed it. This did not resolve the issue, and I was still getting the DXdiag 3D acceleration error. At this point I was ready to give up and start with a fresh install of XP, but really did not want to spend the hours it would have taken to reinstall all of my programs. I also installed the new DirectX v10, a beta version but figured nothing to lose. Dx10 loaded just fine, but I still had the 3D error, and still had the aborted Creator 2009 error.

 

I decided to check into the boards for anyone posting any updates or solutions to the issue. I saw Bubba's post and decided to try the Happy Uninstall program... I ran the program, it asked for my win XP disc, and rolled Directx back to v8.1. I rebooted, and then launched the Roxio install program and VIOLA!! No aborted install, I am now "happy" and running Creator 2009 (I did not try to install Roxio "DirectX Nov 07" separately this time). Interestingly, DXdiag still reports v8.1, so installing Creator 2009 did not update Directx to v9 (???).

 

I'm wondering if you still encounter the 3D error in dxdiag.

 

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knorxi Newbie

knorxi

Posted
Posted

I've solved the DirectX installation problem on my computer.

 

I have XP SP3 and tried to install WinOnCD2009 (I think it is the same problem as with Creator 2009):

Setup stops when installing DirectX.

 

I checked the DirectX.log in the Windows-Folder after the installation try.

It showed this problem:

09/06/08 08:38:40: DSETUP: DirectXSetupW()

09/06/08 08:38:40: DSETUP: DirectXSetupA(): hWnd: 00000000 dwFlags: 00010018

09/06/08 08:38:40: DSETUP: LoadDSetup32(): LoadLibrary() failed, error = 127.

 

after unpacking xxx_WinOnCD2009_11.0.exe or xxx_Creator2009.exe with e.g. winzip,

I started the dxsetup.exe in the "DIRECTX_NOV07"-Folder and everything worked fine:

09/06/08 14:02:14: DXSetup: No command line switch

09/06/08 14:02:14: DXSetup: StartWizard()

09/06/08 14:02:14: dsetup32: IsWow64(): not Wow64 process.

09/06/08 14:02:17: DXSetup: CDXWSetup()

09/06/08 14:02:19: DXSetup: start installation

09/06/08 14:02:19: DSETUP: DirectXSetupA(): hWnd: 000906AC dwFlags: 02010098

.

.

.

 

So I checked the files mentioned in the log (DXSetup.exe, dsetup32.dll, dsetup.dll) and found the in my \windows\system32-Folder were older files. I copied the 3 newer files from "DIRECTX_NOV07"-Folder to the \windows\system32-Folder.

I also used the original, old setup.dcf file.

Now the installiation of WinOnCD works fine.

 

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Guest ivanatrox

Guest ivanatrox

Posted
Posted

Hi All,

 

It is still uncertain if such installation could result in usability or other issues with Creator 2009. I removed the Pinned status since the offered workaround is not tested or qualified and it is not recommended. We recommend our customers to contact support to get the issue resolved.

 

Thanks

 

Ivan

 

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Tloke Rookie

Tloke

Posted
Posted
I'm wondering if you still encounter the 3D error in dxdiag.

No, the error went away after the rollback to DirectX 8.1. I assumed that the Roxio install would update DX to 9.0C but it did not. I also just tried to update DX via MS website as ggrussell suggested, the install completed without error, but DXDiag still reports v8.1.

 

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cubicvision Newbie

cubicvision

Posted
Posted
I've solved the DirectX installation problem on my computer.

 

I have XP SP3 and tried to install WinOnCD2009 (I think it is the same problem as with Creator 2009):

Setup stops when installing DirectX.

 

I checked the DirectX.log in the Windows-Folder after the installation try.

It showed this problem:

09/06/08 08:38:40: DSETUP: DirectXSetupW()

09/06/08 08:38:40: DSETUP: DirectXSetupA(): hWnd: 00000000 dwFlags: 00010018

09/06/08 08:38:40: DSETUP: LoadDSetup32(): LoadLibrary() failed, error = 127.

 

after unpacking xxx_WinOnCD2009_11.0.exe or xxx_Creator2009.exe with e.g. winzip,

I started the dxsetup.exe in the "DIRECTX_NOV07"-Folder and everything worked fine:

09/06/08 14:02:14: DXSetup: No command line switch

09/06/08 14:02:14: DXSetup: StartWizard()

09/06/08 14:02:14: dsetup32: IsWow64(): not Wow64 process.

09/06/08 14:02:17: DXSetup: CDXWSetup()

09/06/08 14:02:19: DXSetup: start installation

09/06/08 14:02:19: DSETUP: DirectXSetupA(): hWnd: 000906AC dwFlags: 02010098

.

.

.

 

So I checked the files mentioned in the log (DXSetup.exe, dsetup32.dll, dsetup.dll) and found the in my \windows\system32-Folder were older files. I copied the 3 newer files from "DIRECTX_NOV07"-Folder to the \windows\system32-Folder.

I also used the original, old setup.dcf file.

Now the installiation of WinOnCD works fine.

 

 

I am having what I think Might be the same problem with the DX thing on install. I have been watching these post carefully and trying to figure out what to do. I am not as tech savy as some of the people here are. But I am very confussed and fustrated to say the least and I am just as upset with the tech support people at Roxio. Sometimes I think they have no idea what the heck they are doing either. Anyways, back to my problem. I read about the roll back option to 8.1 then read some other options and I still have no idea what to do?

 

Right now, I have well over 6 digits worth of software on my computer and many rely on DX 9. So I am just trying to figure out which way to go here, so that this diseaster does not turn into a bigger one. I have C9, C10 and now trying to load C2009. I was hoping to get creator 2009 into my workflow but I am almost ready to ask for a refund. But it is the ease of use that is allowing me to hang on a little longer.

 

If there is anyone that can break this down very simply that would be great. I know how to use all my programs but i have never had to trouble shoot anything before, so i feel like a duck out of water when i am reading this post.

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grandpabruce Digital Guru

grandpabruce

Posted
Posted
I am having what I think Might be the same problem with the DX thing on install. I have been watching these post carefully and trying to figure out what to do. I am not as tech savy as some of the people here are. But I am very confussed and fustrated to say the least and I am just as upset with the tech support people at Roxio. Sometimes I think they have no idea what the heck they are doing either. Anyways, back to my problem. I read about the roll back option to 8.1 then read some other options and I still have no idea what to do?

 

Right now, I have well over 6 digits worth of software on my computer and many rely on DX 9. So I am just trying to figure out which way to go here, so that this diseaster does not turn into a bigger one. I have C9, C10 and now trying to load C2009. I was hoping to get creator 2009 into my workflow but I am almost ready to ask for a refund. But it is the ease of use that is allowing me to hang on a little longer.

 

If there is anyone that can break this down very simply that would be great. I know how to use all my programs but i have never had to trouble shoot anything before, so i feel like a duck out of water when i am reading this post.

 

How in the hell could you even install 6 digits worth of software, in a lifetime, much less open the programs????? Inquiring minds would like to know? Slight hyperbole, perhaps?

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DoublEE Newbie

DoublEE

Posted
Posted
No, the error went away after the rollback to DirectX 8.1. I assumed that the Roxio install would update DX to 9.0C but it did not. I also just tried to update DX via MS website as ggrussell suggested, the install completed without error, but DXDiag still reports v8.1.

 

I did the roll back, Creator 2009 installed fine then update directx via Microsoft. DxDdiag reports DirectX 10 being installed.

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cubicvision Newbie

cubicvision

Posted
Posted
How in the hell could you even install 6 digits worth of software, in a lifetime, much less open the programs????? Inquiring minds would like to know? Slight hyperbole, perhaps?

 

 

I do a lot of video work and 3D animation stuff. Plugins, and all that stuff, it adds up. Plus, I have an extremely fast and powerful set up. Tons of memory and tons of storage. Anyways, can you help with the question?

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Beerman Digital Guru

Beerman

Posted
Posted
I do a lot of video work and 3D animation stuff. Plugins, and all that stuff, it adds up. Plus, I have an extremely fast and powerful set up. Tons of memory and tons of storage. Anyways, can you help with the question?

 

This post suggests contacting customer support for help. They seem to be aware of this or similar problems and look to be trying to fix them. As each may be a bit different, it seems they want to get specific info from each user instead of a one fix-all solution.

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Tloke Rookie

Tloke

Posted
Posted
I have resolved this i downloaded a tool called direct X happy Uninstall it rolled it back for me, then i re-enstalled Nov 07 Direct x in the set up files rebooted thanks........if you have issue pm me , :rolleyes:

THANKS for the tip, it has also solved my "DirectX" installation issue (right after entering serial key, installer starts setting up DirectX 9, immediately followed by closing down setup).

 

I was the one with the NVidia Ti200 card, which was thought to possibly be incompatible with newer versions of DirectX. I had tried installing DirectX separately via the Roxio "DirectX Nov 07" folder but that did not solve the issue. I had also tried a couple of DirectX "rollback" programs but still no luck. I also tried installing DirectX 9 from other sources, still same issue.

 

During all of this I was getting an error when running DXdiag, an error that said 3D functions could not be loaded ("3D acceleration failed"), do I wish to bypass. If I chose "bypass", diag would open and show all of the statistics. If I chose "no" then DXdiag would crash. I figured that probably had something to do with my Roxio install problem, that Roxio install was running into the error/crash and therefore aborting.

 

Figuring my graphics card might be the culprit, I found a different card at work that was not being used, a newer NVidia 6200, and installed it. This did not resolve the issue, and I was still getting the DXdiag 3D acceleration error. At this point I was ready to give up and start with a fresh install of XP, but really did not want to spend the hours it would have taken to reinstall all of my programs. I also installed the new DirectX v10, a beta version but figured nothing to lose. Dx10 loaded just fine, but I still had the 3D error, and still had the aborted Creator 2009 error.

 

I decided to check into the boards for anyone posting any updates or solutions to the issue. I saw Bubba's post and decided to try the Happy Uninstall program... I ran the program, it asked for my win XP disc, and rolled Directx back to v8.1. I rebooted, and then launched the Roxio install program and VIOLA!! No aborted install, I am now "happy" and running Creator 2009 (I did not try to install Roxio "DirectX Nov 07" separately this time). Interestingly, DXdiag still reports v8.1, so installing Creator 2009 did not update Directx to v9 (???).

 

SUMMARY:

 

1. Installation of Creator 2009 would abort at beginning of install when it was trying to set up DirectX (Win XP OS).

 

2. Ran Happy Uninstall to roll back to DirectX v8.1 and then did the required reboot.

 

3. I was then able to successfully install Creator 2009.

 

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