Creator 2009 Install And Vista

[Tucker]

I have been trying to install Creator 2009 on a Win Vista SP1 machine for three days. I have been writing up Help Tickets with Roxio Support, but none of the canned suggestions or patches they provide so far has worked.

 

I have had EMC 9 and EMC 10 on my system and both installed and worked fine. The system has an Intel quad processor with 4 GB ram, 2-500 GB drives and a GForce 7300 GT Video card. When C2009 was announced, I just couldn't resist the marketing hype so I bought the download.

 

The first time I attempted install, it ran to the point of installing C2009, then it rolled back for no apparent reason, uninstalling C2009, Smart Sound, DirectX 9, and .NET v3.5. Since then, I have tried many times to get a successful install. I think I can do a clean install blindfolded, and will soon write a script to do it automatically.

 

Install will now run to a "successful" completion, but on checking, .NET v 3.5 never gets installed, and none of the video or photo apps gets installed. There are times when Cineplayer decoder pack gets installed, and times when it doesn't. I cannot figure out what the culprit in Vista is. I have also downloaded and installed .NET v 3.5 and .NET v 3.5 SP1 from the Microsoft site prior to installing Creator 2009, but there is no effect on the install scenario or outcome using either Framework.

 

I have a dual boot system so I tried the same downloaded Creator 2009 file and installed it on the first attempt on a Win XP SP3 partition! "Use XP" is the obvious answer to this problem, but for me, Vista is a better choice, and besides, isn't Creator 2009 certified on Vista?.

 

Are there any successful Vista installs out there?

 

Thanks for any ideas you may have.

[Brendon]

It went straight in on my Vista Home Premium, and it went straight in on my XP-SP3. The operating systems are on separate hard drives, and each was freshly installed with the other disconnected so that Vista couldn't get its pudgy fingers into the XP.

 

I can't offer any suggestions other than the cleaner the system the better.

[Tucker]

It went straight in on my Vista Home Premium, and it went straight in on my XP-SP3. The operating systems are on separate hard drives, and each was freshly installed with the other disconnected so that Vista couldn't get its pudgy fingers into the XP.

 

I can't offer any suggestions other than the cleaner the system the better.

 

 

Thanks Brendon. Did you install from downloaded files or did you use CD's Roxio sent you?

[NLW]

Hi Tucker,

Did you try a fresh (re)install?

see for Windows Vista here

[Tucker]

Hi Tucker,

Did you try a fresh (re)install?

see for Windows Vista here

 

 

Many times.

[Beerman]

Tucker, I believe you're running into the same thing I did that may be a 'problem' with DirectX. Mine rolled back too. What were the 'canned' suggestions? I believe Ivan should be able to help you with this if you send him a private message.

Also take a look at this thread.

[Tucker]

Tucker, I believe you're running into the same thing I did that may be a 'problem' with DirectX. Mine rolled back too. What were the 'canned' suggestions? I believe Ivan should be able to help you with this if you send him a private message.

Also take a look at this thread.

 

Hi Beerman,

 

Well, my rollback got beyond the DirectX install. The process was working on the install of C2009, two steps beyond DirectX, when it rolled back. Oddly, .NET v3.5 never got installed, although the step (the very first step) completed before it went on to install DirectX.

 

I no longer get rollbacks during a clean install. The process completes successfully (so it says), but many of the components (video, audio, photo) aren't installed and the Cineplayer crashes when I start it. There must be some fragment of the initial install that got left behind and the Clean Install procedure doesn't catch it. One of the install tests must find it and send the whole process off on a different track.

 

Do you know what components use the .NET Framework? This is new to Creator 2009. Certainly wasn't there in EMC 10. EMC 10 also did not require DirectX 9 from what I could tell.

 

Suggestions from Tech Support included: Clean install, turn off virus/firewall software, creat a new user account to install from, and a patch that modifies the install procedure for DirectX which allows a "manual install of DirectX post C2009 installation completion. None of them resolved the problem.

 

I have two open tickets in right now. I'll have to see what they can come up with.

[Beerman]

Hi Beerman,

 

Well, my rollback got beyond the DirectX install. The process was working on the install of C2009, two steps beyond DirectX, when it rolled back. Oddly, .NET v3.5 never got installed, although the step (the very first step) completed before it went on to install DirectX.

 

I no longer get rollbacks during a clean install. The process completes successfully (so it says), but many of the components (video, audio, photo) aren't installed and the Cineplayer crashes when I start it. There must be some fragment of the initial install that got left behind and the Clean Install procedure doesn't catch it. One of the install tests must find it and send the whole process off on a different track.

 

Do you know what components use the .NET Framework? This is new to Creator 2009. Certainly wasn't there in EMC 10. EMC 10 also did not require DirectX 9 from what I could tell.

 

Suggestions from Tech Support included: Clean install, turn off virus/firewall software, creat a new user account to install from, and a patch that modifies the install procedure for DirectX which allows a "manual install of DirectX post C2009 installation completion. None of them resolved the problem.

 

I have two open tickets in right now. I'll have to see what they can come up with.

The patch is what worked for me but I also tried the other suggestions you were given with no luck.

I'm not yet familiar enough with C2009 to know how .NET is involved.

[Brendon]

Thanks Brendon. Did you install from downloaded files or did you use CD's Roxio sent you?

I had to install from the download. I live much too far away for discs to reach me that soom.

[sknis]

Hi Beerman,

 

Well, my rollback got beyond the DirectX install. The process was working on the install of C2009, two steps beyond DirectX, when it rolled back. Oddly, .NET v3.5 never got installed, although the step (the very first step) completed before it went on to install DirectX.

 

I no longer get rollbacks during a clean install. The process completes successfully (so it says), but many of the components (video, audio, photo) aren't installed and the Cineplayer crashes when I start it. There must be some fragment of the initial install that got left behind and the Clean Install procedure doesn't catch it. One of the install tests must find it and send the whole process off on a different track.

 

Do you know what components use the .NET Framework? This is new to Creator 2009. Certainly wasn't there in EMC 10. EMC 10 also did not require DirectX 9 from what I could tell.

 

Suggestions from Tech Support included: Clean install, turn off virus/firewall software, creat a new user account to install from, and a patch that modifies the install procedure for DirectX which allows a "manual install of DirectX post C2009 installation completion. None of them resolved the problem.

 

I have two open tickets in right now. I'll have to see what they can come up with.

 

I went through a similar install problem when I installed on my Vista laptop. In my case the easiest thing I tried was to use Windows Restore to an earlier date and try again. I'm not sure why but it worked.