jjbcroft Posted September 9, 2008 Report Share Posted September 9, 2008 Hello, My teenage son accidentally deleted the express labeler program that came loaded on our HP Compaq. Is there any way to re-load it or am I SOL and have to re-purchase it and go from there? Thanks! JJbcroft Link to comment Share on other sites More sharing options...
Jim_Hardin Posted September 9, 2008 Report Share Posted September 9, 2008 You will have to ask HP where the backup disc is. Link to comment Share on other sites More sharing options...
Syrallas Posted September 9, 2008 Report Share Posted September 9, 2008 Also, make sure its not in the recycle bin and that he did not just delete the desktop icon -- if he just deleted the icon, the program should still be in your computer. Link to comment Share on other sites More sharing options...
ggrussell Posted September 9, 2008 Report Share Posted September 9, 2008 Hello, My teenage son accidentally deleted the express labeler program that came loaded on our HP Compaq. Is there any way to re-load it or am I SOL and have to re-purchase it and go from there? All HP (that I've seen) come with an application to restore the preinstalled applications. Try looking under: Start>Programs> HP> PC Help & Tools> HP Application Recovery Your folder structure may be slightly different, but the application name should be the same. Link to comment Share on other sites More sharing options...
jjbcroft Posted September 9, 2008 Author Report Share Posted September 9, 2008 I've already looked in the recycle bin - gone. I've also tryed the Start>Programs> HP> PC Help & Tools> HP Application Recovery and that hasn't worked, either. I can still burn a CD, but when I try to bring up the Express Labeler, I get the error code: Exception EAccessViolation in module dwwin.dll at 000EAE22. Access violation 0061AE22 in module 'dwwin.dll'. Read of address0000003C. JJbcroft Link to comment Share on other sites More sharing options...
Syrallas Posted September 9, 2008 Report Share Posted September 9, 2008 I've already looked in the recycle bin - gone. I've also tryed the Start>Programs> HP> PC Help & Tools> HP Application Recovery and that hasn't worked, either. I can still burn a CD, but when I try to bring up the Express Labeler, I get the error code: Exception EAccessViolation in module dwwin.dll at 000EAE22. Access violation 0061AE22 in module 'dwwin.dll'. Read of address0000003C. JJbcroft You may have to do as Jim H. initially suggested, and see if HP can help out. First, though, maybe read here. Some of the error codes are close to yours .... Link to comment Share on other sites More sharing options...
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