Ordering Through 1 800 Roxio #

[bt33]

I placed my order through Roxio yesterday and the CS Rep said I would receive two emails shortly - 1 to confirm order and 1 to down load Roxio Creator 2009 Ultimate. It is 24 hours later and I still haven't received it. When I called it went to a Sonic Rep so I can't get someone to confirm my email address and resend it to me. Any suggestions.

[Jim_Hardin]

Contact your ISP to see if the email got hijacked by a spam filter.

[bt33]

Contact your ISP to see if the email got hijacked by a spam filter.

I did and it didn't. I was hoping to use today to finalize a DVD I am doing. Is there a number at Roxio - they may have sent it to the wrong email address>

 

[ogdens]

I did and it didn't. I was hoping to use today to finalize a DVD I am doing. Is there a number at Roxio - they may have sent it to the wrong email address>

 

 

Go here http://www.roxio.com/enu/support/service/

 

 

[ggrussell]

(Monday - Friday, 11:00 A.M. to 11:00 P.M., EST - excluding Roxio holidays).

You'll have to wait until Monday it would seem to get hold of Customer Service.

[grandpabruce]

This is the 3rd post today, that I have seen where folks are having a problem with the Roxio service. It's looking like it isn't up to snuff, this weekend.

[Devin at RoxioIS]

I did and it didn't. I was hoping to use today to finalize a DVD I am doing. Is there a number at Roxio - they may have sent it to the wrong email address>

 

Did the CS representative give you an order number? If so I would suggest going to www.findmyorder.com and enter your order number as your order number, as well as, your password

[grandpabruce]

The OP was able to download the software but forgot to come back and let folks know that he got it.

 

Case closed.