Install Loop

[unclebuck78]

Hi everyone,

 

I had no errors when installing Roxio Creator 2009; however after rebooting and clicking on the icon to start the program it displays the initial splash screen and then begins to try to install again. This cycle happens every time I click the icon to start the program. I have tryied the clean install many of times and that does not fix the problem either. I am running this on a Vista 32 system.

 

Thanks in advance for any help!

[firenhancer]

Interesting. While you are now experiencing a different issue now, are you still experiencing original issue of being prompted to repair? At this point of time, you can now try a normal Add/Remove and then do a install (no clean install) and see how it goes. If you end up with one or the other issue, time for you to open a support request at Roxio to address this unusual system specific issue

[Chris Tn]

Hi everyone,

 

I had no errors when installing Roxio Creator 2009; however after rebooting and clicking on the icon to start the program it displays the initial splash screen and then begins to try to install again. This cycle happens every time I click the icon to start the program. I have tryied the clean install many of times and that does not fix the problem either. I am running this on a Vista 32 system.

 

Thanks in advance for any help!

 

I have the same problem. I have tried everything they suggest and and it just keep reinstalling

[firenhancer]

I have the same problem. I have tried everything they suggest and and it just keep reinstalling

 

Assuming you have tried everything that was suggested, you can open a Support request as well

[gi7omy]

Have you allowed tyhe re-install to copmplete? It's possible there is a problem with one of the files and it is trying to repair itself.

 

Also, there have been reported problems if dotNET 3.5 SP1 has been installed - if you have done that prior to installing EMC, uninstall 3.5 and let EMC install the original

[unclebuck78]

Have you allowed tyhe re-install to copmplete? It's possible there is a problem with one of the files and it is trying to repair itself.

 

Also, there have been reported problems if dotNET 3.5 SP1 has been installed - if you have done that prior to installing EMC, uninstall 3.5 and let EMC install the original

 

Thanks for the reply. I have allowed the install to complete and it will restart the computer; once the computer had restarted I click on the Roxio icon and the install process starts again. dorNET was installed from the Roxio disc.

[gi7omy]

Only thing I can suggest is following the clean install instructions to the letter, including checking for hidden folders that quite often get overlooked. I'm not running the Vista OS at the moment, but in XP there is a hidden folder in C:\Documents and Settings\<username>\Application Data. That contains Roxio/Sonic folders that have to be removed

 

Print out this page and follow it exactly and do not skip any steps

 

http://kb.roxio.com/content/kb/Creator/000127CR

[unclebuck78]

Only thing I can suggest is following the clean install instructions to the letter, including checking for hidden folders that quite often get overlooked. I'm not running the Vista OS at the moment, but in XP there is a hidden folder in C:\Documents and Settings\<username>\Application Data. That contains Roxio/Sonic folders that have to be removed

 

Print out this page and follow it exactly and do not skip any steps

 

http://kb.roxio.com/content/kb/Creator/000127CR

 

I have tried the clean install many of times and have followed it beyond the T! I had a the "skin" problem with EMC10 and finally gave up on it; I was hoping that Roxio 2009 would be different but i guess not

[gi7omy]

Do you have EMC 10 still on the machine? It's possible that could be the problem (it will need to be removed in case that is the source)

[unclebuck78]

Do you have EMC 10 still on the machine? It's possible that could be the problem (it will need to be removed in case that is the source)

 

No, EMC10 was removed using the removal procedure from the clean install directions.

[gi7omy]

At this point I'm completely stumped - soermthing somewhere on your computer is causing the hiccup and I can't for the life of me think what.

 

I assume you did shut down all running aopps (anti-virus, messengers, adware checking and so on) - but this one really has me beat

[unclebuck78]

At this point I'm completely stumped - soermthing somewhere on your computer is causing the hiccup and I can't for the life of me think what.

 

I assume you did shut down all running aopps (anti-virus, messengers, adware checking and so on) - but this one really has me beat

 

Yes, I have tried doing a clean install with all other apps closed. I don't want to do a clean install of Vista as i have no other problems. It is driving me nuts too. Thanks for your help though! I suppose I should start looking for another program; the only reason why I am so persistent on Roxio is because I like the DVD picture sideshows it creates.

[firenhancer]

If you can confirm that the wizard initiated is for Roxio Creator 2009 using setup.exe then go to the CMD prompt with elevated permissions (Run as Administrator) and type "msiexec /x {7A7B3764-7F17-4AB1-A1D3-3B01F5F07445}" and enter.

 

See if the above helps. Then do a fresh install of Roxio Creator 2009. I suggest try from a new user account with admin rights for fresh install.

 

 

 

[unclebuck78]

If you can confirm that the wizard initiated is for Roxio Creator 2009 using setup.exe then go to the CMD prompt with elevated permissions (Run as Administrator) and type "msiexec /x {7A7B3764-7F17-4AB1-A1D3-3B01F5F07445}" and enter.

 

See if the above helps. Then do a fresh install of Roxio Creator 2009. I suggest try from a new user account with admin rights for fresh install.

 

What does that do?

[firenhancer]

What does that do?

 

The commandline above will ensure removal of any dependencies for Roxio Creator 2009 installer properly. The setup wizard is generally a result of incomplete or corrupted install which Windows installer is trying to repair each time any action is performed. Installing via new user account, verifies if you are experiencing any permission issues with the account in question.

[unclebuck78]

The commandline above will ensure removal of any dependencies for Roxio Creator 2009 installer properly. The setup wizard is generally a result of incomplete or corrupted install which Windows installer is trying to repair each time any action is performed. Installing via new user account, verifies if you are experiencing any permission issues with the account in question.

 

Seeing as I had the same problem with EMC10 is there a key i should use for that too? I will try this later and let you know how i made out when i get home.

[Jim_Hardin]

Seeing as I had the same problem with EMC10 is there a key i should use for that too? I will try this later and let you know how i made out when i get home.

Let us know how that worked out after you try it.

[KnarfOH]

I purchased the Roxio Creator 2009 Ultimate from Roxio.com. I have the same problem as well and have followed all the instructions for a clean install for over 6 times now. I have opened a support request ticket as well, but no working solutions have been provided. I am running Vista Ultimate 64-bit SP1, Intel Core Quad Q9450 2.66GHz, and 8GB RAM. I am pretty sure my system meets the minimum requirements. After years of loyal dedication to EMC products, I am on the verge of requesting a full refund and dumping Roxio altogether and switching to Nero. Help me to stop the madness of this Install Loop before I give up and move on to something that will work on my system. Thanks.

 

I had the same problem and eventually I did have to ask for a refund. I purchased the DVD online and Digital River processed the order. The refund process is complete and they have refunded my money.

 

I opened a trouble ticket, got one response from ROXIO which did not solve the problem. I advised them that it did not solve the problem but never heard back a second time and that was 5 days ago now.

 

People in the FORUM have been helpful but not able to solve the problem either. I also did 7 clean installs; shut off virus programs and other programs running in background, etc; created new user account with administrative rights, etc. and everything else suggested above but NADA.

 

Oh well, this was a good product in its day for me, but not since VISTA came out. I have NERO but find ROXIO a much better program (or did).

 

I also had EMC 10 and it worked great under Windows XP. It stopped working under VISTA and nothing helped me solve my problems. I too bought CREATOR 2009 thinking they would not issue a new release without addressing all the problems, but sadly my experiences with CREATOR 2009 are the same as EMC 10 on VISTA 32-BIT.

 

I also tried to use LIVE CHAT but both times I had to close out because I had been waiting for almost an hour both times and I needed to leave.

 

If anyone solves this, let me know !

 

 

 

[Caz2k]

I purchased the Roxio Creator 2009 Ultimate from Roxio.com. I have the same problem as well and have followed all the instructions for a clean install for over 6 times now. I have opened a support request ticket as well, but no working solutions have been provided. I am running Vista Ultimate 64-bit SP1, Intel Core Quad Q9450 2.66GHz, and 8GB RAM. I am pretty sure my system meets the minimum requirements. After years of loyal dedication to EMC products, I am on the verge of requesting a full refund and dumping Roxio altogether and switching to Nero. Help me to stop the madness of this Install Loop before I give up and move on to something that will work on my system. Thanks.

[unclebuck78]

Well I tried the suggested method and even re tried doing a clean install. When I clicked on the icon to start the program it started the install again; so i followed through with it and now when i click the icon i get the exact same problem as listed here Install Problem except my system is vista 32.