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After Installing Creator 2009 - Won't Run


Travis R
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I have uninstalled/reinstalled.

 

I have uninstalled .NET 3.5 SP1 and reinstalled

 

I have done a clean install.

 

When I try to launch the program I get an error that says"

 

"Roxio Creator has encountered a problem and needs to close. We are sorry for the inconvenience"

 

It then give me the option of sending the info to Microsoft.

 

EventType : clr20r3 P1 : roxiocentralfx.exe P2 : 4.12.0.0

P3 : 48a05348 P4 : roxiocentralfx P5 : 0.0.0.0 P6 : 48a05348

P7 : 17e P8 : 12 P9 : system.dllnotfoundexception

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I also just ried doing chat support and was completely ignored even though I explained I did the clean install.

Michelle: Hi! My name is Michelle. How may I help you?

Travis Rabe : I have jsut purchased and have been trying to use 2009 but not working.

Travis Rabe : I I have uninstalled/reinstalled. I have uninstalled .NET 3.5 SP1 and reinstalled I have done a clean install. When I try to launch the program I get an error that says" "Roxio Creator has encountered a problem and needs to close. We are sorry for the inconvenience" It then give me the option of sending the info to Microsoft. EventType : clr20r3 P1 : roxiocentralfx.exe P2 : 4.12.0.0 P3 : 48a05348 P4 : roxiocentralfx P5 : 0.0.0.0 P6 : 48a05348 P7 : 17e P8 : 12 P9 : system.dllnotfoundexception

Michelle: Please try the steps below for help with this issue.

 

1.) Update to the latest version of Direct X from the Microsoft website below.

 

http://www.microsoft.com/downloads/details...;displaylang=en

 

2.) Update your video drivers. (this is important)

 

To find out what video device you need to update you can click on start, run, and type "dxdiag" and press enter.

Click the display tab at the top of that window and that will tell you the manufacturer of your video device. Then visit the manufacturer's website for the latest drivers.

 

 

3.)Disable your startup items using MSCONFIG

 

For Windows Vista: Click on the Vista start icon in the bottom left corner of your screen.

Type MSCONFIG in the search box and then either press enter on your keyboard or double-click on the MSCONFIG program that appears in the search results.

 

For Windows XP: Click on the "Start" button and select "Run". Type "msconfig" and click on the "OK" button or press the "Enter" key.

 

a. Select the "Startup" tab.

b. Write down which items are checked, and then click on the "Disable All" button in the lower right corner of the screen.

c. Click on the "Apply" button and then click on "OK".

d. Click "YES" to restart the computer.

e. When you reach the Desktop, you may receive a message saying "you have used the "System Configuration Utility" to make changes to your system....", you get this message, simply place a checkmark in a box on the lower left side titled, "Do not show me this message again" and click on the "OK" button.

NOTE: To reverse these changes, follow steps a to c, and then place the checkmarks back in the boxes. For optimal performance, only Anti-Virus or Firewall software should be enabled.

Michelle: Please follow the instructions above if you are still having trouble you can return to LiveChat

Michelle: Thank you for choosing Roxio. Have a great day!

Travis Rabe : Did yoead that I did that

Travis Rabe : The Clean install was the 2nd thing I did

Michelle: I did not give you instructions for a clean install

Travis Rabe : I got the instructions from the Message Baord

Travis Rabe : it was the sticky note at the very top of the install problems posting

Michelle: I did not give you instructions for a clean install

Travis Rabe : They are on the message board

Michelle: The instructions I just gave you are very different

Travis Rabe : http://kb.roxio.com/content//kb/Creator/000206CR

Travis Rabe : Um

Travis Rabe : no they aren't

Michelle: Did you look at what I gave you ?

Michelle: Update Directx

Michelle: Update your videocard driver

Travis Rabe : Yep

Travis Rabe : all form the board

Travis Rabe : I can get EMC 10 to work again

Travis Rabe : but not 2009

Michelle: Those steps are not included in the clean install instructions

Travis Rabe : LOL

Travis Rabe : indeed

Travis Rabe : but they are in the three pages of suggestiosn for the clean install to work

Travis Rabe : Hence I am hear

Michelle: What I would suggest is going to http://selfserve.roxio.com and submitting a webticket (or updating one if you already have one) outlining any errors or troubleshooting you've done and we can have our technicians look into it further

Travis Rabe : it cmplains out a DLL

Michelle: Thank you for choosing Roxio. Have a great day!

Michelle: What I would suggest is going to http://selfserve.roxio.com and submitting a webticket (or updating one if you already have one) outlining any errors or troubleshooting you've done and we can have our technicians look into it further

Michelle: Thank you for choosing Roxio. Have a great day!

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The dll that article refers to isn't present on my system so no need to rename. I have already re-installed .NET 3.5 and then the program. I did not mean to make it sound like I have re-installed .net 3.5 SP1.

 

Travis

 

Actually I accidentally posted incorrect dll suggestion. Check this post (#7). Hopefully that should resolve.

Edited by firenhancer
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I Have the same problem and I have tried the clean install, downloaded the latest directX, and ran the diagnostics.

The software crash indicates a missing DLL as stated in the dump information. I hate to sound tough, however I am wasting an incredible amount of my time and resources searching for a fix for this. I am lamenting the day I bought Roxio right now. Please, Roxio folks, you have heard about this issue in the thread above ~ 3 weeks ago. Please someone post the answer!

(why I didn't buy Nero???... I should burn my fingers for downloading Roxio!).

 

As a Software Program Manager I would not hesitate to warn off my fellow bit heads from this software right now. An immediate post with a fix would salvage some of Roxio's reputation with me.

 

Here is the dump information:

 

EventType : clr20r3 P1 : roxiocentralfx.exe P2 : 4.12.0.0

P3 : 48a05348 P4 : roxiocentralfx P5 : 0.0.0.0 P6 : 48a05348

P7 : 17e P8 : 12 P9 : system.dllnotfoundexception

 

Please send a reply with a fix soonest....

Edited by JJPMan
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The dll problem was caused by MS when they put the patch out for dotNET 3.5 - that took out a needed .dll

 

Cure:- UNINSTALL dotNET 3.5 COMPLETELY as well as dotNET 2 Service Pack (both SP1 and the original) and then let 2009 install its version

 

dotNET 3.5 includes the SP for 2 (strange but that's Redmond for you)

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The clean installation is not the solution for this problem.

 

The problem is the 2009 version requires .NET 3.0 SP1 and .NET 3.5 (not .NET 3.5 SP1).

 

1.1 Uninstall .NET 3.5 (any Service Pack).

1.2 Uninstall .NET 3.0 (any Service Pack).

2.1 Install .NET 3.0

http://www.microsoft.com/downloads/details...;displaylang=en

2.2 Install .NET 3.0 SP1

http://www.microsoft.com/downloads/details...;displaylang=en

2.3 Install .NET 3.5

http://www.microsoft.com/downloads/details...;displaylang=en

3. Restart the computer.

 

 

Hope this information could save your day.

Have a nice day! :lol:

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The clean installation is not the solution for this problem.

 

The problem is the 2009 version requires .NET 3.0 SP1 and .NET 3.5 (not .NET 3.5 SP1).

 

1.1 Uninstall .NET 3.5 (any Service Pack).

1.2 Uninstall .NET 3.0 (any Service Pack).

2.1 Install .NET 3.0

http://www.microsoft.com/downloads/details...;displaylang=en

2.2 Install .NET 3.0 SP1

http://www.microsoft.com/downloads/details...;displaylang=en

2.3 Install .NET 3.5

http://www.microsoft.com/downloads/details...;displaylang=en

3. Restart the computer.

 

 

Hope this information could save your day.

Have a nice day! :lol:

 

It probably won't be seen by the folks in this thread, who were having problems. They haven't dropped back in for well over a year.

 

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