Still Having Problems Launching Videowave

[golinux]

I thought I had this problem licked but alas, it has not gone away. I was overjoyed when I finally got into VW a few days ago. When I can get it to launch, it works just fine. But 90% of the time nothing happens when I try to open VW by any method. Preview works but I just can't get into VW.

 

Here is a screenie of running processes. Perhaps you can see something in there that might be the culprit.

 

I have never, EVER had so many problems with getting software to work. NOT EVER. I am at my wits end . . .

 

Please, please help.

[Beerman]

I thought I had this problem licked but alas, it has not gone away. I was overjoyed when I finally got into VW a few days ago. When I can get it to launch, it works just fine. But 90% of the time nothing happens when I try to open VW by any method. Preview works but I just can't get into VW.

 

Here is a screenie of running processes. Perhaps you can see something in there that might be the culprit.

 

I have never, EVER had so many problems with getting software to work. NOT EVER. I am at my wits end . . .

 

Please, please help.

Looking back at what you've done already and seeing how your work with Media Managar helped last time, did you do those same things again to see if they work?

Also look into spyware as it can cause this as well.

[golinux]

Looking back at what you've done already and seeing how your work with Media Managar helped last time, did you do those same things again to see if they work?

Also look into spyware as it can cause this as well.

The only way I've ever been able to get it to launch is through Media Manager. It might launch one out of 50 times I click one of the various options. I cannot see any pattern. It does not even help to shut down all startup items.

 

I have no other problems with this computer. I use Photoshop heavily, run a local server (xampp) for testing etc. I almost never have any freezes or crashes even when I put a heavy strain on my system.

 

I have been running Spybot, AdAware, and SpywareBlaster for years. Recently updated all of them and this system is (as always) squeaky clean.

 

Last night I tried yet another reinstall after wiping all traces of Roxio and Sonic even from application folders and the registry etc. It's always the same result. Do you think something on the install disk could be corrupted?

 

Do you see anything in the processes that might be causing this?

[Beerman]

The only way I've ever been able to get it to launch is through Media Manager. It might launch one out of 50 times I click one of the various options. I cannot see any pattern. It does not even help to shut down all startup items.

 

I have no other problems with this computer. I use Photoshop heavily, run a local server (xampp) for testing etc. I almost never have any freezes or crashes even when I put a heavy strain on my system.

 

I have been running Spybot, AdAware, and SpywareBlaster for years. Recently updated all of them and this system is (as always) squeaky clean.

 

Last night I tried yet another reinstall after wiping all traces of Roxio and Sonic even from application folders and the registry etc. It's always the same result. Do you think something on the install disk could be corrupted?

 

Do you see anything in the processes that might be causing this?

Try a repair install but first you can try deleting the Mediamanager folder found at C:\Documents and Settings\All Users\Application Data\Roxio\.

Of course, make a backup first.

[golinux]

Try a repair install but first you can try deleting the Mediamanager folder found at C:\Documents and Settings\All Users\Application Data\Roxio\.

Of course, make a backup first.

Have tried the Mediamanager folder thing many times. It has never made a difference. Do you mean a repair install through Add Remove programs?

[Beerman]

Have tried the Mediamanager folder thing many times. It has never made a difference. Do you mean a repair install through Add Remove programs?

Yes but if you remove the folder first then do a repair install, it might (fingers crossed) work or is that what you mean by having done that before?

[golinux]

Yes but if you remove the folder first then do a repair install, it might (fingers crossed) work or is that what you mean by having done that before?

I tried the repair but without deleting the folder. It didn't work. I'll try again.

 

Thanks for the prompt attention.

[golinux]

Finally, I think I have found the root of the problem . . .

 

DATA EXECUTION PREVENTION

 

A warning popped up and when I excepted Media Manager, I could magically launch VideoWave. Then VideoWave started to shut down so I went in and made that an exception too. I don't know why I never got that message before. If it hadn't come up I would still be wallowing in frustration.

 

This is the first time since I first installed that I have been able to launch VideoWave and keep it running even after closing it and rebooting.

 

I can't believe that no one else has run across this glitch before . . .

[Beerman]

Finally, I think I have found the root of the problem . . .

 

DATA EXECUTION PREVENTION

 

A warning popped up and when I excepted Media Manager, I could magically launch VideoWave. Then VideoWave started to shut down so I went in and made that an exception too. I don't know why I never got that message before. If it hadn't come up I would still be wallowing in frustration.

 

This is the first time since I first installed that I have been able to launch VideoWave and keep it running even after closing it and rebooting.

 

I can't believe that no one else has run across this glitch before . . .

Not sure I follow.....where did you make the 'exception'? Is this a firewall you're adjusting?

Or, could this be a DEP built into your BIOS? I would really like to know this info as it would be helpful to others with this problem.

[golinux]

Not sure I follow.....where did you make the 'exception'? Is this a firewall you're adjusting?

Or, could this be a DEP built into your BIOS? I would really like to know this info as it would be helpful to others with this problem.

Here's where you find it in XP:

 

Control Panel > System Properties > Advanced > Performance > Settings > Data Execution Prevention

 

Choose Option:

 

"Turn on DEP for all programs and services except those I select"

 

I selected Media Manager then later VideoWave 7 when it shut down. As I use EMC 7.5 more, other areas might also need to be added.

[Beerman]

Here's where you find it in XP:

 

Control Panel > System Properties > Advanced > Performance > Settings > Data Execution Prevention

 

Choose Option:

 

"Turn on DEP for all programs and services except those I select"

 

I selected Media Manager then later VideoWave 7 when it shut down. As I use EMC 7.5 more, other areas might also need to be added.

Thanks for that info. I've never seen a DEP warning pop up before but this could be very useful info.

Great detective work!

[grandpabruce]

Thanks for that info. I've never seen a DEP warning pop up before but this could be very useful info.

Great detective work!

 

I think that it is a Windows XP SP2 thing. I am not sure, though, because I haven't installed SP2.

[golinux]

I think that it is a Windows XP SP2 thing. I am not sure, though, because I haven't installed SP2.

Yes, it's quite likely that SP2 is the culprit. It's amazing to me that Roxio support isn't aware of this (or at least it hasn't been mentioned in the possible fixes that they've posted in their 'official' threads). Aren't there a lot of folks out there running XP SP2 and EMC 7x?

[grandpabruce]

Yes, it's quite likely that SP2 is the culprit. It's amazing to me that Roxio support isn't aware of this (or at least it hasn't been mentioned in the possible fixes that they've posted in their 'official' threads). Aren't there a lot of folks out there running XP SP2 and EMC 7x?

 

Lots of folks out there running it, but very few having that problem.

[Beerman]

Yes, it's quite likely that SP2 is the culprit. It's amazing to me that Roxio support isn't aware of this (or at least it hasn't been mentioned in the possible fixes that they've posted in their 'official' threads). Aren't there a lot of folks out there running XP SP2 and EMC 7x?

Most likely more with SP2 than without! I've not seen this message pop up on an system I use so it just might be a weird circumstance.

[cdanteek]

I think that it is a Windows XP SP2 thing. I am not sure, though, because I haven't installed SP2.

 

 

Understanding Data Execution PreventionData Execution Prevention (DEP) helps prevent damage from viruses and other security threats that attack by running (executing) malicious code from memory locations that only Windows and other programs should use. This type of threat causes damage by taking over one or more memory locations in use by a program. Then it spreads and harms other programs, files, and even your e-mail contacts.

 

Unlike a firewall or antivirus program, DEP does not help prevent harmful programs from being installed on your computer. Instead, it monitors your programs to determine if they use system memory safely. To do this, DEP software works alone or with compatible microprocessors to mark some memory locations as "non-executable". If a program tries to run code—malicious or not—from a protected location, DEP closes the program and notifies you.

 

DEP can take advantage of software and hardware support. To use DEP, your computer must be running Microsoft Windows XP Service Pack 2 (SP2) or later, or Windows Server 2003 Service Pack 1 or later. DEP software alone helps protect against certain types of malicious code attacks but to take full advantage of the protection that DEP can offer, your processor must support "execution protection". This is a hardware-based technology designed to mark memory locations as non-executable. If your processor does not support hardware-based DEP, it's a good idea to upgrade to a processor that offers execution protection features.

 

Is it safe to run a program again if DEP has closed it?

 

Yes, but only if you leave DEP turned on for that program. Windows can continue to detect attempts to execute code from protected memory locations and help prevent attacks. In cases where a program does not run correctly with DEP turned on, you can reduce security risks by getting a DEP-compatible version of the program from the software publisher. For more information about what to do after DEP closes a program, click Related Topics.

 

How can I tell if DEP is available on my computer?

 

To open System Properties, click Start, click Control Panel, and then double-click System.

Click the Advanced tab and, under Performance, click Settings.

Click the Data Execution Prevention tab.

Note

 

By default, DEP is only turned on for essential Windows operating system programs and services. To help protect more programs with DEP, select Turn on DEP for all programs and services except those I select.

[golinux]

Most likely more with SP2 than without! I've not seen this message pop up on an system I use so it just might be a weird circumstance.

This morning was the first and only time it popped up here after a WEEK of pure torture. This what it looked like:

 

 

I had no idea where to locate it in my system but got a link and more info from the Windows Help files. Looks like I had messed with it before but I can't remember when . . .

[ggrussell]

I can't believe that no one else has run across this glitch before . .

Some of the newer CPUs have hardware DEP which could cause more programs to give this error.

 

Learn more here at Microsoft's website.

[REDWAGON]

Not sure if this was set before my SP2 was in effect but it has always been on my computer. I have never had any problems with it or seen the pop up that might occur. I just thought that it was part of the XP Home operating system. I have been through just about every option you can think of on my computer and a long time ago I can remember seeing it and I always thought that it was set on by default, unless you changed the setting and entered some other programs. So I had never changed it from the original setting.

 

Frank.....

[golinux]

I would just like to report that since making the change to Data Execution Prevention, EMC has worked flawlessly. Not one failure to launch. Not one freeze. I have been editing all afternoon and it has been zipping along. 'Roxio hell' has transformed into 'Roxio heaven'!!!

 

Thanks to all who offered help along the way. By finding this solution, I am delighted to be able to contribute something to the community in return.

 

See ya 'round!!

 

PS. I still don't get why EMC 8 didn't have this problem when I had it installed.