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Installation Problem


mojohn3

Question

When I try to install EM Creator v8 on my new Dell E510 , I get this message: Error 2753 slm_dispatch.dll.3d53bff2-bcab-45d1_9cc4_c_21c3 F657599

 

Then I get a message that my system has not been modified.

 

When I try to use ROXANNE, Version 8 is not an option.

 

Does anyone have any ideas?

 

 

Thanks,

 

Mojohn3

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I had the same problem, the same Internal Error 2753, and the same frustration trying to troubleshoot the problem using Roxio's technical support options (and I use the term "support" VERY, VERY loosely...because their support stinks on hot ice). Thanks to those of you in this discussion group who provided the answer, I have been able to install EMC v.8 successfully. But ONLY thanks to you. No thanks to Roxio.

 

I am stunned that such a simple solution is not provided by, or available in, Roxio's technical support area or Roxanne. I had the same problem and tried a variety of solutions over the span of about an hour, including Roxanne. "She" said that she didn't have a match for internal error #2753. What the f-? It's their error message, and they don't have any information on it??? Roxio's tech support is simply terrible (this isn't the first issue I've had with them; I also ran into the problem in the past where Roxanne didn't have "EMC v.8" as one of the products to select when inquiring about tech support issues). :)

 

If it weren't for these discussion groups and the kind and generous support of other users, this product would suck. As it is, it only half-sucks, and THAT'S because Roxio's tech support is simply abysmal. :huh:

"Internal Error 2753" is not a Roxio error. This message is sometimes generated when you try to install a program without completely uninstalling a previous version. Do a google search and you will find this error message pops up for many non-Roxio programs.

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I am stunned that such a simple solution is not provided by, or available in, Roxio's technical support area or Roxanne. I had the same problem and tried a variety of solutions over the span of about an hour, including Roxanne. "She" said that she didn't have a match for internal error #2753. What the f-? It's their error message, and they don't have any information on it??? Roxio's tech support is simply terrible (this isn't the first issue I've had with them; I also ran into the problem in the past where Roxanne didn't have "EMC v.8" as one of the products to select when inquiring about tech support issues). :)

 

I guess that if you had done any searches of the net, you would have found out that you are incorrect. See Walt's (myguggi) post.

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"Internal Error 2753" is not a Roxio error. This message is sometimes generated when you try to install a program without completely uninstalling a previous version. Do a google search and you will find this error message pops up for many non-Roxio programs.

 

Thanks for the heads-up, Walt. But still, wouldn't it make sense for Roxio to at least have SOME explanation for the error number, even if it's not theirs? Or maybe, ESPECIALLY since it's not theirs? It's good to know it's more of a generic error message, but would it kill them to let us know, so we'd know from the get-go how to go about trying to troubleshoot it?

 

And in reality the fix that was provided by this discussion group solved one problem and caused another one. Though I was able to install EMC v.8 by renaming the old Roxio folder, it turned out that doing so disabled my ability to play DVDs in Windows Media Player. When I renamed the "new" folder and restored the name of the "old" folder, WMP was back in business. But of course now EMC v.8 is not.

 

I'm not sure why I had this install problem on one Dell (brand new) but didn't have it on two earlier Dell machines. At this point I almost don't care anymore. As powerful as the software apparently is, it's just not user-friendly enough IMHO>

 

I guess that if you had done any searches of the net, you would have found out that you are incorrect. See Walt's (myguggi) post.

 

Gee, how naive of me to think that a Roxio-based tech support discussion group WOULDN'T be the best place to go to troubleshoot Roxio software. So if the earlier answer I got in here was in fact incorrect, it would stand to reason that I should be skeptical of Walt's (and your) answers, too. Should I double- and triple- and quadruple-check troubleshooting answers I get even when I get them from what appear to be discussion groups dedicated to specific software? A pox upon me for having faith in others and for not whiling away my hours on the 'net.

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Thanks for the heads-up, Walt. But still, wouldn't it make sense for Roxio to at least have SOME explanation for the error number, even if it's not theirs? Or maybe, ESPECIALLY since it's not theirs? It's good to know it's more of a generic error message, but would it kill them to let us know, so we'd know from the get-go how to go about trying to troubleshoot it?

 

And in reality the fix that was provided by this discussion group solved one problem and caused another one. Though I was able to install EMC v.8 by renaming the old Roxio folder, it turned out that doing so disabled my ability to play DVDs in Windows Media Player. When I renamed the "new" folder and restored the name of the "old" folder, WMP was back in business. But of course now EMC v.8 is not.

 

I'm not sure why I had this install problem on one Dell (brand new) but didn't have it on two earlier Dell machines. At this point I almost don't care anymore. As powerful as the software apparently is, it's just not user-friendly enough IMHO>

Gee, how naive of me to think that a Roxio-based tech support discussion group WOULDN'T be the best place to go to troubleshoot Roxio software. So if the earlier answer I got in here was in fact incorrect, it would stand to reason that I should be skeptical of Walt's (and your) answers, too. Should I double- and triple- and quadruple-check troubleshooting answers I get even when I get them from what appear to be discussion groups dedicated to specific software? A pox upon me for having faith in others and for not whiling away my hours on the 'net.

 

Nope, not naive at all. Roxio based? Perhaps, but not one of us works for Roxio. If you are skeptical of our answers, that is fine, and THAT IS WHY YOU DO A SEARCH. (Before you jump to conclusions.)

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Someone in another thread said this worked:

 

Ok, here's what you can try: go to C:\Program Files\Common Files and rename Roxio Shared to Roxio Shared.old. Then, reinstall EMC 8

 

I must be missing something here.

 

WHY rename the thing?

Why not just delete it? :)

 

You're going to clean up, uninstall and then reinstall, right?

 

Is there some purpose of having this thing "hang out" on your computer if nobody is going to look at it?

 

Sounds like the days of yore: Configsys.old, Configsys.bak, etc..., all VERY deleteable...

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Thank you to everyone. I just encountered the same problem (error 2753) and foolishly asked "Roxanne" who, so far, has known nothing of value about any of the problems caused by Media Creator 8. The entertaining discourse of this support group is the only reason I have solved my Roxio problems so far, and the only reason I am keeping the software.

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Thank you to everyone. I just encountered the same problem (error 2753) and foolishly asked "Roxanne" who, so far, has known nothing of value about any of the problems caused by Media Creator 8. The entertaining discourse of this support group is the only reason I have solved my Roxio problems so far, and the only reason I am keeping the software.

 

Cool. Have fun with the software. It is quite versatile.

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I had the same problem, the same Internal Error 2753, and the same frustration trying to troubleshoot the problem using Roxio's technical support options (and I use the term "support" VERY, VERY loosely...because their support stinks on hot ice). Thanks to those of you in this discussion group who provided the answer, I have been able to install EMC v.8 successfully. But ONLY thanks to you. No thanks to Roxio.

 

I am stunned that such a simple solution is not provided by, or available in, Roxio's technical support area or Roxanne. I had the same problem and tried a variety of solutions over the span of about an hour, including Roxanne. "She" said that she didn't have a match for internal error #2753. What the f-? It's their error message, and they don't have any information on it??? Roxio's tech support is simply terrible (this isn't the first issue I've had with them; I also ran into the problem in the past where Roxanne didn't have "EMC v.8" as one of the products to select when inquiring about tech support issues). :)

 

If it weren't for these discussion groups and the kind and generous support of other users, this product would suck. As it is, it only half-sucks, and THAT'S because Roxio's tech support is simply abysmal. :huh:

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I must be missing something here.

 

WHY rename the thing?

Why not just delete it? :)

 

You're going to clean up, uninstall and then reinstall, right?

 

Is there some purpose of having this thing "hang out" on your computer if nobody is going to look at it?

 

Sounds like the days of yore: Configsys.old, Configsys.bak, etc..., all VERY deleteable...

If you have been arround OS and platforms a wile it is a habbit to get into to rename and not delete, as if you need to roll back you can.... but the short answer is yes you can delete...

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