epr Posted October 9, 2008 Report Share Posted October 9, 2008 Roxio creates an error log file located in LOCAL SETTINGS/TEMP. It will provide a one liner providing the error and the file creating the problem. It can be found by doing RUN\%temp% I believe the CLEAN INSTALL instructions should provide this information. I am using XP Professinal. Link to comment Share on other sites More sharing options...
Brendon Posted October 12, 2008 Report Share Posted October 12, 2008 You mean the scratched disc wouldn't install properly, and then someone revamped the drive and wiped it?? That seems more likely than a scratched disc wiping the whole hard drive. Link to comment Share on other sites More sharing options...
The Family Tecky Posted October 12, 2008 Report Share Posted October 12, 2008 He installed the software by himself and it was faulty (by looking at the disc). I analysed the problem and reinstall his system software. What a nightmare Link to comment Share on other sites More sharing options...
firenhancer Posted October 9, 2008 Report Share Posted October 9, 2008 Can you post the details of the issue you are experiencing regardless the log is created or not. Link to comment Share on other sites More sharing options...
The Family Tecky Posted October 11, 2008 Report Share Posted October 11, 2008 Well if the disc is damage in shipment, then report it to Roxio (thats if it has come from certain places and other companies) and reclaim the shipping costs. That the law of Sales of Goods Act. Here in the UK . It happen with friend of mine and wipe his entire hard drive out. It sounds like as a hair line scratch on the disc. You are very lucky which damages the installation of certain files Link to comment Share on other sites More sharing options...
epr Posted October 10, 2008 Author Report Share Posted October 10, 2008 I was surprised to find an ERROR LOG FILE. I believe this is important information for the folks having problems. They seem unaware of the issues with their install - as I was. My situation involved a disc damaged in shipment. I read two different versions of the CLEAN INSTALL. I used parts of both. I copied the files of DISK 1 to the hard disk as recommended by the DIGITAL GURU. I believe previous versions wouldn't work this way. The instruction to empty %temp% puzzled me. It provided me with the discovery of the ERROR LOG as I was opening the files in %temp% to figure out what they were. I had to recover several files with a deep scan. The LOG file identified the error and file needed to be fixed to move on with the install. The program is now loaded and RoxioCentralFX.exe hangs at different times. It seems to hang loading plug-ins. Then there are times when everything is loaded and it still doesn't like something. Obviously there are a lot of drivers being loaded very fast. Then there are times the program opens with no problem. Link to comment Share on other sites More sharing options...
malatekid Posted October 11, 2008 Report Share Posted October 11, 2008 Well if the disc is damage in shipment, then report it to Roxio (thats if it has come from certain places and other companies) and reclaim the shipping costs. That the law of Sales of Goods Act. Here in the UK . It happen with friend of mine and wipe his entire hard drive out. It sounds like as a hair line scratch on the disc. You are very lucky which damages the installation of certain files Did your friend report it to Roxio? Was he able to reclaim the shipping costs? Please explain your last sentence (in bold). Link to comment Share on other sites More sharing options...
bimicher Posted October 11, 2008 Report Share Posted October 11, 2008 Well if the disc is damage in shipment, then report it to Roxio (thats if it has come from certain places and other companies) and reclaim the shipping costs. That the law of Sales of Goods Act. Here in the UK . It happen with friend of mine and wipe his entire hard drive out. It sounds like as a hair line scratch on the disc. You are very lucky which damages the installation of certain files A disc damaged in shipment wiped out an entire hard drive???? Link to comment Share on other sites More sharing options...
cdanteek Posted October 11, 2008 Report Share Posted October 11, 2008 Walt, you sound a little skeptical about this happening... cd Link to comment Share on other sites More sharing options...
bimicher Posted October 11, 2008 Report Share Posted October 11, 2008 Walt, you sound a little skeptical about this happening... cd What, me skeptical? Link to comment Share on other sites More sharing options...
The Family Tecky Posted October 11, 2008 Report Share Posted October 11, 2008 Well a friend bought a product many years ago which had a hair line scratch on the disc, which wiped the whole of his hard drive and complaint to the store manager. He got a replacement disc a few weeks later. It took me 7 hours to revamp his system Each time . I have been revamping systems for 20 years Link to comment Share on other sites More sharing options...
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epr
Roxio creates an error log file located in LOCAL SETTINGS/TEMP. It will provide a one liner providing the error and the file creating the problem.
It can be found by doing RUN\%temp%
I believe the CLEAN INSTALL instructions should provide this information.
I am using XP Professinal.
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