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Install 7.5 Trashes Cd / Dvd Drives


bacrown

Question

I am trying to install EMC 7.5 on a WIN XP MCE PC. The PC has a DVD burner (Sony DVD RW DW-d22A) and a DVD-ROM (Samsung DVD ROM SD-616E).

 

Both drives work fine and are easily recognized by windows until I install EMC.

 

After installation, both drives have the yellow exclamation point in the device manager. I have removed both drives from the DM and had windows find them again. When it does, it says they have a problem. When I roll back or un install EMC everything is fine again.

 

Any suggestions on what to do to get EMC working with my drives.

 

Thanks,

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I am trying to install EMC 7.5 on a WIN XP MCE PC. The PC has a DVD burner (Sony DVD RW DW-d22A) and a DVD-ROM (Samsung DVD ROM SD-616E).

 

Both drives work fine and are easily recognized by windows until I install EMC.

 

After installation, both drives have the yellow exclamation point in the device manager. I have removed both drives from the DM and had windows find them again. When it does, it says they have a problem. When I roll back or un install EMC everything is fine again.

 

Any suggestions on what to do to get EMC working with my drives.

 

Thanks,

Most likely your system already has similar software installed and trying to install Drag to Disc with another packet writing program could cause this crash.

What else is installed in the system...maybe Sonic DLA?

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I would guess that the Upper/Lower Filters got corrupted. This is a common XP event whenever burning software is installed or removed. Print these instructions and follow them carefully, step by step:

 

a. Click on Start --> Run --> and type in 'regedit' followed by the enter key

 

b. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or clicking the "+" next to it.)

 

c. Expand the "SYSTEM" Key

 

d. Expand the "CurrentControlSet" Key

 

e. Expand the "Control" Key

 

f. Expand the "Class" Key

 

g. Please look for a key containing the following string of letter and numbers:

{4D36E965-E325-11CE-BFC1-08002BE10318}

 

h. High light this key by left clicking once on it

 

i. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"

 

j. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

 

Reboot your computer

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That happened to me when I was trying to install last week. In addition to the suggestion above (which I did) I ran two files suggested by Roxio on-line support - DriveFixEZ_Installed.exe and pxengine2_08_40d.exe I no longer have the links but if you search on their site, you should be able to find them and see if they are what you need.

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Thanks to everyone for the suggestions.

 

I did have some Sonic programs but not the DLA. I found an update on Sony's site (I have a VAIO) which was for Sony's click to DVD. One of the fixes it mentioned resolving was "After Installing Roxio Easy Media Creator@ Ver. 7, the optical drive is not recognized.

 

I ran the update, reinstalled EMC and all seems to be working.

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Thanks to everyone for the suggestions.

 

I did have some Sonic programs but not the DLA. I found an update on Sony's site (I have a VAIO) which was for Sony's click to DVD. One of the fixes it mentioned resolving was "After Installing Roxio Easy Media Creator@ Ver. 7, the optical drive is not recognized.

 

I ran the update, reinstalled EMC and all seems to be working.

It might be help to others with a similar problem if you could post the link where this fix can be found.

Thanks

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