Easycreator 9 No Longer Detects My Dvd/cd Drive

[kiwirocker]

I have a Dell Vostro 1000 which came with XP and Roxio Easycreator 9 DE pre-installed. It all worked fine until about a month ago.

 

When trying to burn a cd, although the DVD drive showed up in Device Manager, it did not show up in Explorer, My Computer or anything else. I called Dell Support who reinstated it by playing around in the Registry.

 

However although recognised by RealPlayer, iTunes and Windows itself, Roxio would/could not detect it. Inserting a disk triggered Autoplay OK, so it's not the drive itself.

 

As a result of the above, I have not used it for a while but tried again yesterday only to find that the drive had disappeared again. ANother call to Dell got it resolved again (reloaded drivers and registry settings) but still not recognised by Roxio. Completely uninstalled and reinstalled Roxio and still nothing. My helpful Dell support person couldn't offer any solutions to it.

 

Anyone out there got any ideas???

 

Thanks in advance.

[firenhancer]

1. Using Device manager, delete/uninstall the drives. Reboot and let the windows redetect.

2. Try this

[kiwirocker]

1. Using Device manager, delete/uninstall the drives. Reboot and let the windows redetect.

2. Try this

 

1. This had already been done.

 

2. This worked!!!!

 

Thank you for that.

 

I have to say that this seems rather obscure to the average punter. I doubt whether many people would have come across this by accident.

Why would we look for something labelled a PX Engine when we are looking for clues to a fault?

 

[grandpabruce]

1. This had already been done.

 

2. This worked!!!!

 

Thank you for that.

 

I have to say that this seems rather obscure to the average punter. I doubt whether many people would have come across this by accident.

Why would we look for something labelled a PX Engine when we are looking for clues to a fault?

 

You wouldn't, unless you came to the forums, and someone told you what to look for. That's why the forums are here.

 

You also wouldn't know that the losing of your optical drives is a malfunction of the OS, not the video software. It happens with numerous diiferent video editing software packages.