What Are They Thinking?

[Peachy]

Would someone explain to me how a company interested in garnering customer loyalty can, in good conscience, market a product (EMC 10 Deluxe Suite) and bundle a piece of hardware (Dazzle DVC-100) with it that cannot be used with one of the stated "compatible" operating systems? I have Vista (64 bit) and spent some serious money on this item only to discover that the proper drivers are not only not included, but are not (and seemingly never will be) available! My advice to all is to stay as far away from this software as possible and by association avoid like the plague the company that markets it!

[Peachy]

Sorry to say that 64bit can never seem to catch up! It's a shame as it can be a beast but for whatever reasons, driver development for 64bit is just very slow and this is just one reason why I stuck with 32 bit until the real world catches up.

 

Keeping with the 32 bit structure was a wise decision, Beerman. Would that I had opted to stay with XP or at least gone with no more than the 32 bit OS when I had the opportunity. I hold Microsoft responsible for most of the Vista related problems, but Roxio should not state on the packaging of EMC 10 that it's Vista compatible when in fact it is unsuitable for use with VistaX64 (at least the Dazzle hardware and software). The unavailability of a driver is Pinnacle's call admittedly, but that doesn't exonerate Roxio. Most computer users don't have the technical savvy to distinguish between 32 bit and 64 bit systems nor should they need to, as a home computer is commonly no more than a tool-- a means to an end. We read the packaging of the software to determine compatibility, load it, and rightly expect it to do what it claims to be able to do.

 

My own story has a fairly happy ending. The retail outlet allowed me to return my copy of Easy Media Creator 10 Deluxe for a full refund! What a pleasant surprise!! I'm still waiting for Roxio to respond to my email request for guidance, but I have no time nor patience to expend on troubleshooting unrealistic software marketing claims.

[malatekid]

This is a user forum.

 

Did you call or report this to Roxio?

[Peachy]

This is a user forum.

 

Did you call or report this to Roxio?

Okay, let me rephrase the question: Has anyone bought this bundle thinking that he/she could use it with their Vista X64 computer (as is implied on the packaging ("certified for Windows Vista") and actually gotten the Dazzle DVC-100 to work and, if so, how?

[malatekid]

Based on the list here, it does not appear that DVC 100 has a driver for 64 bit. But then the list might be out of date or not the right one for the device that came with the EMC 10 Deluxe.

 

Again, try to contact or report this to Roxio for advise.

[Beerman]

Sorry to say that 64bit can never seem to catch up! It's a shame as it can be a beast but for whatever reasons, driver development for 64bit is just very slow and this is just one reason why I stuck with 32 bit until the real world catches up.