Install issue

[5150GUY]

I have it running on XP-SP2 at the moment, and it doesn't need updates. It installed well and works well, so the software isn't broken.

 

Since it's obviously an operator problem or something in your system, do you want to tell us what is happening so we can show you how to do it properly?

I am having an install issue and can't find exactly the same issue on these pages.

 

I install the first time and all seems fine. Required reboot, upon return to Vista, dialog that driver is incompatible with the OS. Allow checking for an update, with none found. Then, a series of "Windows Explorer has stopped working" received. After 3-4 of these, I get locked at a black screen and am forced to hard exit (power button hold).

 

I restart and as soon as the Drag-to-disk appears, I again start getting the Explorer crashing dialogs. I am able to get to Control panel and uninstalled the D2D portion. Reboot once again only by forcing the machine to quit.

 

I restart and get the same string of crashes. THE D2D ICON WAS STILL COMING UP. Force the machine down again.

 

Enter in Safe Mode. Am able to restore to an earlier time and all of system seems to be working again.

 

Uninstall and Reinstall Roxio again, and install the d2d32_90_905.exe before rebooting. Upon return to desktop, system again crashing Windows Explorer and I am have to force the machine down. Safe mode again to restore my system.

 

I have never even gotten a stable Vista environment to even see if the app works.

 

HP laptop, Vista Home Premium, SP1 with autoupdate on, AMD Turion TL-60, 3GB RAM

 

Any help greatly appreciated (otherwise $30 down the tubes and ill will toward Sonic/Roxio)

[5150GUY]

Hi Dave,

 

There's no later version of this software - it was a one-off and there were no updates.

 

Perhaps if you point out to Frys that the software is 2006 issue and there have been TWO new versions of Easy Media Creator since then - EMC 10, and Creator 2009 [which is EMC 11 in the Emperor's new clothes].

This software is a subset of Easy Media Creator 9.

 

Regretful regards,

Brendon

 

Thanks for the help Brendon. I will do exactly that, armed with the info you've provided. I've also asked Roxio via email if they will do anything to help me, out of the goodness of their hearts (and their reputation). I'll see what happens.

 

Dave

[Brendon]

Hi,

 

As I said in the quote from the other topic thread, this software worked fine for me in XP. I suspect that despite the 'Vista compatible' label you might be having trouble with the older D2D drivers in Vista. I'm surprised that you could find the software to buy - it's a cut-down suite from two versions ago.

 

I couldn't find any control over D2D in the custom installer, so it looks as if you're stuck with installing it even though there's little use for it since Vista's 'Live File System' does the same thing. However here's what I would suggest:

 

-make a restore point [just in case]

-install the software

-forget the 32-bit patch, and instead install the Dell 'patch' mentioned at the bottom of the pinned post where you're offered the patches

http://forums.support.roxio.com/index.php?showtopic=20101

That patch installs the latest version of D2D and will overwrite the old drivers. It's the one I use, even though this machine isn't a Dell one.

 

That should produce some stability, and I think you can also uninstall it through the Vista 'Programs and Features' menu.

 

Regards,

Brendon

 

[5150GUY]

Hi,

 

As I said in the quote from the other topic thread, this software worked fine for me in XP. I suspect that despite the 'Vista compatible' label you might be having trouble with the older D2D drivers in Vista. I'm surprised that you could find the software to buy - it's a cut-down suite from two versions ago.

 

I couldn't find any control over D2D in the custom installer, so it looks as if you're stuck with installing it even though there's little use for it since Vista's 'Live File System' does the same thing. However here's what I would suggest:

 

-make a restore point [just in case]

-install the software

-forget the 32-bit patch, and instead install the Dell 'patch' mentioned at the bottom of the pinned post where you're offered the patches

http://forums.support.roxio.com/index.php?showtopic=20101

That patch installs the latest version of D2D and will overwrite the old drivers. It's the one I use, even though this machine isn't a Dell one.

 

That should produce some stability, and I think you can also uninstall it through the Vista 'Programs and Features' menu.

 

Regards,

Brendon

 

Hi Brendon - Thanks for the prompt reply. The bos and CD provide no indication of Ver. # and I can't upon it because of the described issue. FRY'S ELECTRONIC in CONCORD, CA is where I bought it and it was not in any sale bin, discontinued software, etc. so I had no way of knowing how old it was. I'll try your suggestion to see how that works.

 

Thanks!

 

Dave

 

[Brendon]

Hi Brendon - Thanks for the prompt reply. The bos and CD provide no indication of Ver. # and I can't upon it because of the described issue. FRY'S ELECTRONIC in CONCORD, CA is where I bought it and it was not in any sale bin, discontinued software, etc. so I had no way of knowing how old it was. I'll try your suggestion to see how that works.

 

Thanks!

 

Dave

Hi Dave,

 

You should find it's version 9.0.554, build 905B54T,R01 [2006]. Mine is.

 

Cheers,

Brendon

 

[5150GUY]

Hi,

 

As I said in the quote from the other topic thread, this software worked fine for me in XP. I suspect that despite the 'Vista compatible' label you might be having trouble with the older D2D drivers in Vista. I'm surprised that you could find the software to buy - it's a cut-down suite from two versions ago.

 

I couldn't find any control over D2D in the custom installer, so it looks as if you're stuck with installing it even though there's little use for it since Vista's 'Live File System' does the same thing. However here's what I would suggest:

 

-make a restore point [just in case]

-install the software

-forget the 32-bit patch, and instead install the Dell 'patch' mentioned at the bottom of the pinned post where you're offered the patches

http://forums.support.roxio.com/index.php?showtopic=20101

That patch installs the latest version of D2D and will overwrite the old drivers. It's the one I use, even though this machine isn't a Dell one.

 

That should produce some stability, and I think you can also uninstall it through the Vista 'Programs and Features' menu.

 

Regards,

Brendon

 

Hi Brendon - Accomplished the above, met with failure with exactly the same issues seen.

 

I guess I have to either convince Frys to refund my money (I'm not holding my breath) or to contact Roxio/Sonic to see if they will upgrade me to a working version (out of goodwill, I hope).

 

Thanks again.

 

Dave

 

[Brendon]

Hi Dave,

 

There's no later version of this software - it was a one-off and there were no updates.

 

Perhaps if you point out to Frys that the software is 2006 issue and there have been TWO new versions of Easy Media Creator since then - EMC 10, and Creator 2009 [which is EMC 11 in the Emperor's new clothes].

This software is a subset of Easy Media Creator 9.

 

Regretful regards,

Brendon