Update Problem

[David Whitson]

I have EMC 9 running on Windows XP. I am getting a permanent message saying that the up-dating task I am attempting needs me to insert the original installation disc

1. I am not attempting to update my Roxio software. and never have, and

2. The software came pre-installed on my Dell computer, and I have no original disc.

No matter what I do, including clicking "cancel", this message remains on the screen, and is seriously hampering both opening and closing down Windows. The only way to close down the computer now is to crash out. Can anyone help?

David

[Jim_Hardin]

Contact Dell.

 

The "solution" would be a Clean Install and for that you will need the disc…

 

[David Whitson]

Contact Dell.

 

The "solution" would be a Clean Install and for that you will need the disc…

The whole problem is that I don't have the disc, so where do I go from here....?

[lynn98109]

As Jim said, Contact Dell.

 

You have OEM [Original Equipment Mfgr] software - more info here:

What is OEM software?

Obtaining replacement CDs for bundled software

 

Lynn

[cdanteek]

Does your update look like this?

 

 

cd