Installing Problems And Updates

[rachelcox22]

I see both sides of the coin. Actually I have lived on both sides of the coin!

 

Users who swear they are doing everything and are leaving out the uncomfortable parts.

 

Or users who are following the instructions but keep repeating the same errors.

 

It is an Install and there are very, very few variations that can take place!

 

I suggest you clear your head, print the instructions and carefully follow them, step by step.

 

I have also been through this more than a dozen times to no avail on Vista x64.

I want the program on my laptop but can't get it installed right...went to my desktop, where I don't really need it at all, put the disc in with norton 360 and everything else running and it installs without a problem...go figure!

On my laptop, I go through all the meticulous clean install steps which really should not be necessary for good software, and get the same result over and over again...Roxio always wants to configure roxio central on starting the program...if I cancel out the 5 popup boxes, I get to the roxio mainscreen and roxio works fine. If I let roxio central configure, roxio srews up the exe program and moves or gets rid of it so that the program does not start.

I tried to be clever to download and save the two latest 2009 updates to "fix" reported roxio 2009 errors and tried installing right after ANOTHER clean install...and nothing changed! If I could only get rid of the need for roxio central to configure itself over and over and over and over and over (get the message and frustration here?) again...I would not have the problem.

BTW, for "kicks" I uninstalled roxio 2009 from my vista x64 desktop (where I won't use it anyways) and did what everyone around here might call a dirty reinstall...and it installed the program perfectly! So, this stuff about cleaning up the system and turning everything off makes less sense to me at least...have no clue why roxio wants to configure itself on my laptop repeatedly, then screws up its own configuration...I too can do these clean ritual installs in my sleep. There has got to be a major flaw in the roxio installation and configuration software that has yet to be uncovered and corrected...I hope someone will let me know whenever a solution is found!

[ggrussell]

I like RegSeeker from www.hoverdesk.net. Click the freeware link lower left corner of their home page. I NEVER use it automatic mode because it can be aggressive. The feature I like is the search feature. I can type in 'Roxio' and it will search the registry for any entry with that word.

[rachelcox22]

Well, uninstalled for the nth time to get ready for another clean install. Problem is that nothing this time is different from the last...even the uninstall registry keys you list are not on my system.

I have tried to shy away from registry cleaners...which one would you suggest...I heard CCleaner may be sage and it's free.

Any other suggestions before I proceed...again?

 

ok reinstalled again, following clean install to the T...reinstalled and still get this dang roxio central configuration loop opening the program. Roxio did however suggest the latest update on opening and installed it before the configuration loop took over...I guess no real fix for my problem.

[Jim_Hardin]

I am sincerely sorry that it has not been as straightforward as one would hope for it to be. I also agree completely that an install should proceed smoothly for any software.

 

Interestingly, the fact that you installed it and have it running on your desktop contradicts your conclusion…

 

If fact your experience is pointing more and more to a conclusion that there is something wrong with your laptop and that the laptop alone is causing the problem!

 

Why or what that cause is, I do not have a clue! If it were mine, I would have pulled out my Vista disc and formatted the HD a long time ago! – (I don't do restores. OEM images usually have the same flaws in them so all you are doing is refreshing the flaw!)

 

I do realize how painful that can be but that is what I would do, however…

 

Let me suggest this before resorting to a format.

 

Print out the post from firenhancer (Oct 29 2009, 07:23 AM).

 

Print out those uninstall keys from the link he mentions.

 

Print out the Clean Install procedure for Vista.

 

Try it! – if possible, go through it out loud with someone beside you. (they don't have to know what they are doing, but pets don't count)

 

If it still fails, start a new thread. In that thread spell out the specific install problem you have encountered and your laptop specifications. Skip any extra fluff but don't scrimp on details.

 

Does that sound like a reasonable course to you? It will give us a clean look into this and put you at a known condition.

 

[Jim_Hardin]

If things are working and you said they were in your other thread, don't update!!!

 

Wait and see.

 

[rachelcox22]

I like RegSeeker from www.hoverdesk.net. Click the freeware link lower left corner of their home page. I NEVER use it automatic mode because it can be aggressive. The feature I like is the search feature. I can type in 'Roxio' and it will search the registry for any entry with that word.

 

Downloaded RegSeeker and ran it post uninstalling roxio 2009...got a bit concerned because about half way through it was reading something like over 4500 registry entries with roxio in it!

I have been told on numerous occaisions that there should never be a need to "clean" a registry.

And I would be very worried about deleting so many registry entries.

I would add that my vista 64 is running very well as it stands...very fast...and with no other software problems...it is only roxio creator 2009 that has been a very frustrating issue...may have to go with another software program...any recommendations if there is no fix for my problem?

[Big_Dave]

Perhaps your downloads are corrupted. You want want to get a fresh download. Also, scan your hard drive for Roxio folders and make sure it's clean. I have used regisrty cleaners and I haven't run into any problem.

[rachelcox22]

Perhaps your downloads are corrupted. You want want to get a fresh download. Also, scan your hard drive for Roxio folders and make sure it's clean. I have used regisrty cleaners and I haven't run into any problem.

 

 

Thanks for the input...but, my install is from a disc not a download and I also as a test installed the software onto my desktop (where I don't need the program...just need it on my workhorse laptop) which is also vista ultimate 64 to see if it would install and it did like a charm with all roxio working fine. I just can't understand why I can't get the program to install correctly where I really need it...on my laptop. It was a clean install from the getgo. All seems to go fine until try to open roxio 2009...then get a windows installer that goes into a roxio central configuration loop that if let it continue to the point of restarting windows, the roxio exe application cannot be found to open the program. I have the roxio ultimate software...and there is a lot of bloat in it...maybe that's the issue...thought about Nero 9, but I hear that also has issues. Seems like one of the big problems with Roxio software is that is it impossible to really clean it from your system on an uninstall. And that apparently affects reinstallation of the software. Roxio should provide a way of wiping computers clean of everything related to their product.

[rachelcox22]

If things are working and you said they were in your other thread, don't update!!!

 

Wait and see.

 

I am really getting confused here with "attempted hijaking" relocations of my posts...I posted in a topic where someone was having the SAME issue as me with Creator 2009 getting itself into an endless configuration attempt that messes up startup...relocation/corruption of the roxio central exe file.

Right now, for me, as long as I don't let creator configure by canceling a series of five configuration boxes, I get to the Roxio mainscreen that allows me to use roxio. But why do I need do do this every time roxio opens? Am I to be lieve this will go away by just letting things slide? Anyone know how to get rid of this configuration loop?

In the post where I originially posted, the person had the same issue but at the mainscreen, he could not successfully open any programs.

[gtbiker]

I have also been through this more than a dozen times to no avail on Vista x64.

I want the program on my laptop but can't get it installed right...went to my desktop, where I don't really need it at all, put the disc in with norton 360 and everything else running and it installs without a problem...go figure!

On my laptop, I go through all the meticulous clean install steps which really should not be necessary for good software, and get the same result over and over again...Roxio always wants to configure roxio central on starting the program...if I cancel out the 5 popup boxes, I get to the roxio mainscreen and roxio works fine. If I let roxio central configure, roxio srews up the exe program and moves or gets rid of it so that the program does not start.

I tried to be clever to download and save the two latest 2009 updates to "fix" reported roxio 2009 errors and tried installing right after ANOTHER clean install...and nothing changed! If I could only get rid of the need for roxio central to configure itself over and over and over and over and over (get the message and frustration here?) again...I would not have the problem.

BTW, for "kicks" I uninstalled roxio 2009 from my vista x64 desktop (where I won't use it anyways) and did what everyone around here might call a dirty reinstall...and it installed the program perfectly! So, this stuff about cleaning up the system and turning everything off makes less sense to me at least...have no clue why roxio wants to configure itself on my laptop repeatedly, then screws up its own configuration...I too can do these clean ritual installs in my sleep. There has got to be a major flaw in the roxio installation and configuration software that has yet to be uncovered and corrected...I hope someone will let me know whenever a solution is found!

Just received C2009 Update, I could not get the home page to download, this update fixed the problem, the update #111B10E hope this works for you, and all that had these problems.

[firenhancer]

You could be experiencing permission issues. As I read, you have tried numerous methods several times. The issue that you are experiencing is Windows installer is trying to fix an incomplete install. Either the files are corrupted or registry is not being updated. Try following if you can.

 

1. Follow clean install process (as you have done several times)

2. Create a new user account with admin rights

3. Verify if the related uninstall key for your product is present. If yes, delete it. (since you are on a x64 platform, the path might be little different - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{..}

4. If the purchase included a Physical disc, try copying the contents of the disc on hard drive and then try installing.

[rachelcox22]

You could be experiencing permission issues. As I read, you have tried numerous methods several times. The issue that you are experiencing is Windows installer is trying to fix an incomplete install. Either the files are corrupted or registry is not being updated. Try following if you can.

 

1. Follow clean install process (as you have done several times)

2. Create a new user account with admin rights

3. Verify if the related uninstall key for your product is present. If yes, delete it. (since you are on a x64 platform, the path might be little different - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{..}

4. If the purchase included a Physical disc, try copying the contents of the disc on hard drive and then try installing.

 

I have already tried all the above and more, just don't seem to be getting anywhere. My laptop appears to be working fine...have never had any installation issues with a number of other software installations...just don't understand why roxio creator 2009 was created to be so finiky.

Can this also be installed in safe mode with networking?

 

[Jim_Hardin]

CALL tech support! It shoudl be clear that you are getting nowhere here...

 

You have done it all and no Guru or user is going to pop int and present you with a One Click magic solution.

[rachelcox22]

CALL tech support! It shoudl be clear that you are getting nowhere here...

 

You have done it all and no Guru or user is going to pop int and present you with a One Click magic solution.

 

 

Already spoke to "Josh" three times...they don't have a clue ...and just suggested to go to these discussion boards...and do the clean installs...which I have done...over and over and over and over...

I may just have to go back to Roxio 10 which worked well on my laptop. Just don't know if playing around with Roxio 2009 will have messed my system up for that reinstall.

I am awaiting the roxio specific removal tool that is supposed to be coming available from what I have been reading in these posts.

 

Maybe will need to try Nero 9, but also hear that is really bloated software too. Though haven't seen too much written about bugs there.

[Jim_Hardin]

Already spoke to "Josh" three times...they don't have a clue ...and just suggested to go to these discussion boards...and do the clean installs...which I have done...over and over and over and over...

I may just have to go back to Roxio 10 which worked well on my laptop. Just don't know if playing around with Roxio 2009 will have messed my system up for that reinstall.

I am awaiting the roxio specific removal tool that is supposed to be coming available from what I have been reading in these posts.

 

Maybe will need to try Nero 9, but also hear that is really bloated software too. Though haven't seen too much written about bugs there.

You never mentioned talking to Tech Support before…

 

Well if there is a tool coming you are the only one who knows anything about it…

 

Neither Nero or Roxio are "bloated" both offer the features that users want and need. It is complex, hence large.

 

I used to have a word processor that came on one 360KB disc. MS Word. would take 24 of those discs just for the EXE file. Is that bloat or full featured?

 

I would still go the tech support route. Only other choice would be to format the HD of the lap and start from scratch.

 

[Jim_Hardin]

Just received C2009 Update, I could not get the home page to download, this update fixed the problem, the update #111B10E hope this works for you, and all that had these problems.

Rachel cannot get the program to install.

 

How do you purpose she update something that is not there?

 

[Jim_Hardin]

Your post was culled because the other thread didn't have a laptop and were running on a different version of Vista and their problem was solved.

 

Latching on to someone else's thread is similar to butting into a conversation.

 

If you had kept this in your original thread people who are trying to help, would be able to see what was tried and results. As you can see they are stumbling through this all over again…

 

[rachelcox22]

You never mentioned talking to Tech Support before…

 

Well if there is a tool coming you are the only one who knows anything about it…

 

Sorry, I got this from one of your posts pasted below...I misinterpreted it as a tool, you said it was a program...it may be helpful.

 

Jim_Hardin

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Digital Guru

 

 

Group: Digital Guru

Posts: 12,236

Joined: 23-January 08

From: Commonwealth of Pennsylvania

Member No.: 39,730

 

 

 

I sent Emil another IM about this…

 

"You did not remove the Reg key I told you to in the last IM message. It has to be removed for Content to install.

 

Possibly you did not find one, but there is one there now and it blocking the install!

 

Print out this or the last message and go back and delete it. There can only be ONE key.

 

Once deleted, Content will install w/o any more fuss."

 

To Roxio's credit, they are developing a small program to clean this key and it was supposed to be available soon.

 

The Content install problem is fairly rare. Of course if it happens to you, it is a tearing my hair out sort of a problem!

 

 

 

--------------------

 

Dell Dimension 8300

Pentium 4, 3.0Ghz w/1.5gb RAM

NVDIA GeForce4 MX

 

[Jim_Hardin]

Sorry, I got this from one of your posts pasted below...I misinterpreted it as a tool, you said it was a program...it may be helpful.

 

Jim_Hardin

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Find Member's Posts Yesterday, 02:08 AM Post #4

 

 

Digital Guru

 

 

Group: Digital Guru

Posts: 12,236

Joined: 23-January 08

From: Commonwealth of Pennsylvania

Member No.: 39,730

 

 

 

I sent Emil another IM about this…

 

"You did not remove the Reg key I told you to in the last IM message. It has to be removed for Content to install.

 

Possibly you did not find one, but there is one there now and it blocking the install!

 

Print out this or the last message and go back and delete it. There can only be ONE key.

 

Once deleted, Content will install w/o any more fuss."

 

To Roxio's credit, they are developing a small program to clean this key and it was supposed to be available soon.

 

The Content install problem is fairly rare. Of course if it happens to you, it is a tearing my hair out sort of a problem!

 

 

 

--------------------

 

Dell Dimension 8300

Pentium 4, 3.0Ghz w/1.5gb RAM

NVDIA GeForce4 MX

Yes you did misinterpret it. You took one post in a thread and it loses its' entire context!

 

The 'tool' is to remove ONE KEY and one key only. It is only necessary to remove that key, if and only if you are receiving one specific error! You are not receiving that error.

 

[rachelcox22]

Oh sorry,

I am new to this place and thought as in other forums that you would attempt to keep similar problems together...vista...configuration loop problem...loss of roxio central exe, etc.

I didn't realize that each post was for each individual's problem rather than a group of people that had a similar problem.

I really didn't mean to infringe upon your intent and won't butt in to your dialogues.

[bimicher]

I have also been through this more than a dozen times to no avail on Vista x64.

I want the program on my laptop but can't get it installed right...went to my desktop, where I don't really need it at all, put the disc in with norton 360 and everything else running and it installs without a problem...go figure!

On my laptop, I go through all the meticulous clean install steps which really should not be necessary for good software, and get the same result over and over again...Roxio always wants to configure roxio central on starting the program...if I cancel out the 5 popup boxes, I get to the roxio mainscreen and roxio works fine. If I let roxio central configure, roxio srews up the exe program and moves or gets rid of it so that the program does not start.

I tried to be clever to download and save the two latest 2009 updates to "fix" reported roxio 2009 errors and tried installing right after ANOTHER clean install...and nothing changed! If I could only get rid of the need for roxio central to configure itself over and over and over and over and over (get the message and frustration here?) again...I would not have the problem.

BTW, for "kicks" I uninstalled roxio 2009 from my vista x64 desktop (where I won't use it anyways) and did what everyone around here might call a dirty reinstall...and it installed the program perfectly! So, this stuff about cleaning up the system and turning everything off makes less sense to me at least...have no clue why roxio wants to configure itself on my laptop repeatedly, then screws up its own configuration...I too can do these clean ritual installs in my sleep. There has got to be a major flaw in the roxio installation and configuration software that has yet to be uncovered and corrected...I hope someone will let me know whenever a solution is found!

 

What 2 downloads are you talking about? There has been only one and it just came out apparently only in the last 2 days.

[rachelcox22]

What 2 downloads are you talking about? There has been only one and it just came out apparently only in the last 2 days.

 

On my desktop, roxio indicated 2 updates, one was for the 2009 program, the other for the updater. Both were not listed on the update list a couple of days ago. I saved the files to a folder before installation thinking I might be able to use it in a fix for my laptop which is wy workhorse where I really could use this program.

[rachelcox22]

Mr. Harden,

I am so sorry. I came to this place at the advice of Roxio customer service to try to get help with a problem they could not solve. This software is definitely not plug and play and has a lot of bugs in it. Particularly a configuration system that self destructs the program. Things that should be straight forward and simple are not and customer service does not appear to know how to get things right. This is happening in my brand new computer!

[gi7omy]

No problem - now you know .

 

Anyway seeing you have your opwn thread, no, it can't be installed in safe mode as it does rely on graphics to a great extent and safe mode doesn't load up the graphics drivers (or any other drivers for that matter)

 

The fact that it installs on one machine and not the other would pont out there's nothing wrong with the program or installer per se. There has to be some big difference between the two. Perhaps there is a corrupt registry, you haven't removed the key as Firenhancer suggested or something else. Not sitting looking over your shoulder, it's hard to say exactly what is (or isn't) happening

 

I would do the clean install procedure first - then maybe run a registry cleaner and a spyware and A/V scan and then try re-installing with spyware and A/V disabled. Preferably, copy the disc contents to a folder on the desktop and run setup.exe from there and see if that works any better

[rachelcox22]

No problem - now you know .

 

Anyway seeing you have your opwn thread, no, it can't be installed in safe mode as it does rely on graphics to a great extent and safe mode doesn't load up the graphics drivers (or any other drivers for that matter)

 

The fact that it installs on one machine and not the other would pont out there's nothing wrong with the program or installer per se. There has to be some big difference between the two. Perhaps there is a corrupt registry, you haven't removed the key as Firenhancer suggested or something else. Not sitting looking over your shoulder, it's hard to say exactly what is (or isn't) happening

 

I would do the clean install procedure first - then maybe run a registry cleaner and a spyware and A/V scan and then try re-installing with spyware and A/V disabled. Preferably, copy the disc contents to a folder on the desktop and run setup.exe from there and see if that works any better

 

Well, uninstalled for the nth time to get ready for another clean install. Problem is that nothing this time is different from the last...even the uninstall registry keys you list are not on my system.

I have tried to shy away from registry cleaners...which one would you suggest...I heard CCleaner may be sage and it's free.

Any other suggestions before I proceed...again?