Unable To Install On Dell Computers

[andyted2]

Both my friends bought Dell Computers 1 of my friends bought one for his daughter who is a student and my other friend bought one for himself I reccomended them both buying Roxio Softwarte ie 7.5 etc. for themselves but both Dell Computers refuse to let Roxio Install ,both the computers were bought direct from Dell Online , I look forward to your reply.

Andy.

[catu62]

Sometimes you have to disable the virus and firewall to install some programs. Did they try that???

[bimicher]

Both my friends bought Dell Computers 1 of my friends bought one for his daughter who is a student and my other friend bought one for himself I reccomended them both buying Roxio Softwarte ie 7.5 etc. for themselves but both Dell Computers refuse to let Roxio Install ,both the computers were bought direct from Dell Online , I look forward to your reply.

Andy.

Dell usually has an on-board video card which often does not work well with EMC 7.?. Could you list which video card is installed on the computers? They will also have to have DirectX 9c installed for EMC to work properly.

[Beerman]

More than likely it's the already installed Sonic software on the Dells. Uninstall it first, especially Sonic DLA and then install EMC.