Doesn't Recognise Empty Dvd

[Masha77]

Roxio doesn't recognise an empty DVD (or any other DVD for that matter) at the point that I can put in an empty DVD for burning. I can see that my D-file is empty. When I close Roxio, suddenly my computer dóes show there is an DVD in the D-file. I've tried several DVD's, but there isn't one that's being recognised while Roxio is running. Does anyone have an quick solution? My notebook is brandnew, I use Vista.

 

Greetings, Masha

 

[tbrewst]

Is it that it doesn't see a blank disc in the drive or just doesn't see the drive at all?

 

If Roxio isn't showing a drive to burn to try this.

[cdanteek]

Go into device manager and post what it says for your drives..

 

cd

[Polo33]

Go into device manager and post what it says for your drives..

 

cd

I am at work now and away from my system. I will post that info tonight when I get home. Thank you for your attempt at helping me.

 

ds

[cdanteek]

Please just post in this thread, I've deleted all the others.

 

cd

[Polo33]

Please just post in this thread, I've deleted all the others.

 

cd

Ok.

 

ds

[Polo33]

Would you explain what you mean by that?

 

cd

I mean I uninstalled the driver for my dvd drive and then re-installed it. Today I plugged in an external DVD writer and creator 2009 doent see that drive either.

[cdanteek]

I mean I uninstalled the driver for my dvd drive and then re-installed it. Today I plugged in an external DVD writer and creator 2009 doent see that drive either.

 

 

More details on the bolded above, please. Can Windows Vista see any drives, or just Roxio don't see the drives?

 

cd

[Polo33]

More details on the bolded above, please. Can Windows Vista see any drives, or just Roxio don't see the drives?

 

cd

Just in Creator 2009

 

Just in Creator 2009

 

This is what tech support told me to do and I did:

 

 

Thank you for contacting Roxio Technical Support

 

I'd like you to try running a PX Engine update and firmware update.

 

Please reinstall the burner's drivers:

 

* Windows XP: Go to My Computer and choose Properties.

 

* Windows Vista: Go to Start --> Control Panel --> System and Maintenance --> Device Manager.

 

* Click on the Hardware tab.

 

* Select Device Manager

 

* Expand DVD/CD-ROM Drives, then select your burner and uninstall it by right -clicking on it.

 

* Reboot.

 

If you have any drive that ends in ROM there is no need to do anything with it. After you have done this run the pxengine and then restart.

 

Update PX Engine:

 

http://kb.roxio.com/content/kb/General%20I...mation/000070GN

 

Reboot your computer.

 

Attempt a burn to a new blank disk

 

Just in Creator 2009

 

 

 

This is what tech support told me to do and I did:

 

 

Thank you for contacting Roxio Technical Support

 

I'd like you to try running a PX Engine update and firmware update.

 

Please reinstall the burner's drivers:

 

* Windows XP: Go to My Computer and choose Properties.

 

* Windows Vista: Go to Start --> Control Panel --> System and Maintenance --> Device Manager.

 

* Click on the Hardware tab.

 

* Select Device Manager

 

* Expand DVD/CD-ROM Drives, then select your burner and uninstall it by right -clicking on it.

 

* Reboot.

 

If you have any drive that ends in ROM there is no need to do anything with it. After you have done this run the pxengine and then restart.

 

Update PX Engine:

 

http://kb.roxio.com/content/kb/General%20I...mation/000070GN

 

Reboot your computer.

 

Attempt a burn to a new blank disk

Now tech support won,t respond

[cdanteek]

Polo33,

 

Did you follow there instruction and what was the result?

 

cd

[Polo33]

Polo33,

 

Did you follow there instruction and what was the result?

 

cd

Yes I followed instructions and still Creator 2009 does not recognize my burner. Additionally, I added an external burner and it as well is not recognized.

[Polo33]

I have the same problem however I have tried the following steps and Creator 2009 still refuses to recognize my DVD drive in Vista:

 

1) Update Drive firmware

2) Uninstall then reinstall drive drivers

3) Update PX engine.

[cdanteek]

Does the windows operating system like my computer / explorer see the drives? Or Roxio software doesn't see the drives?

 

cd

[Polo33]

Does the windows operating system like my computer / explorer see the drives? Or Roxio software doesn't see the drives?

 

cd

Yes drives are recognized in OS

[cdanteek]

2) Uninstall then reinstall drive drivers

 

Would you explain what you mean by that?

 

cd