Cannot "add New Movie" To Project

[dartfever]

Hi there! I recently installed Roxio Creator 2009 and am not able to "Add New Movie" from my list of video files using MyDVD. It doesn't matter whether I try an .avi, .wmv, or any other recognized video file; as soon as I make a selection, the program locks up and I have to shut it down with Windows Task Manager. I have performed a "clean install", with the same results. The referenced video files play fine in Windows Media Player 11. I am using a Dell Dimension 8400, 3.2Ghz/250GB HD, running Windows XP, Service Pack 3, Microsoft .NET Framework 3.5. I have a feeling there is some software or feature that is causing an incompatibility with Roxio MyDVD, and wondered if there are any known issues with other programs that may be running in the background? If not, what could be causing this problem? Please advise. Thank you very much! Best regards, Dana

[grandpabruce]

Lacking any further thoughts from forum members or Roxio support, I searched through the Roxio Community messages again for any pertinent tips to solve my problem. After following the procedure at http://forums.support.roxio.com/index.php?showtopic=8841, my system still would not allow me to add the files; however, it got me thinking once again that I still must be missing a codec somewhere. Using the GSpot Codec program, it indicated that ffdshow.ax was the decoder needed to play the videos. Sure enough, after copying the file from Replay AV into the Program Files/Common Files/Roxio Shared/9.0/DivX folder and registering it, I was able to both see and add my files into MyDVD! Maybe this wasn't the technically correct solution, but the program works now and I am happy. I do appreciate the previous attempts to help, and will certainly not hesitate to use this forum for future consultation. Best regards, Dana

 

High fives to you! I am glad you are now squared away.

 

[dartfever]

MS Wireless Mouse???

Yes, I am using a wireless mouse and keyboard. I removed Windows SP3, which did nothing to help. Still trying to find out what is conflicting. Best regards, Dana

[dartfever]

Actually, I already tried hurling my computer off a cliff, but that didn't seem to help (...okay, not really, but I thought about it...!!!). Anyway, Roxio Tech support suggested updating the Direct X and video drivers, which I did. No change. I reloaded Roxio Creator 2009 three times now, with no change. I tried running the system in diagnostics mode, but Roxio can't find the audio card, and would not open. The videos I am trying to add come from various sources, including downloaded avi, asf, and mpg files, plus a few vso files from DVDs. I did notice that most of the files show up with the hourglass in the icon, but even those that don't will not load up into the open project. I don't know how to disable the mouse software, so I did not try that. I still think one of the installed programs is conflicting with MyDVD. Programs installed (but not running at the same time as MyDVD) include Windows Media Player 11, AnyDVD, 1ClickDVD, Replay AV, Photoshop Elements 6, G-Spot Codec, Quicktime, Xvid Video Decoder, Windows Audio Converter, and Windows Movie Maker. The frustrating thing is that I had Roxio Creator 9/MyDVD Plus working perfectly a couple of months ago, then had some problems with XP requiring a reinstall, decided to upgrade to Roxio Creator 2009 instead of reloading Creator 9, and now here I am with nothing to create DVDs. Anyway, I really do appreciate the suggestions you have provided, and will keep trying to get this beast tamed! Thank you. Best regards, Dana

[grandpabruce]

Yes, I am using a wireless mouse and keyboard. I removed Windows SP3, which did nothing to help. Still trying to find out what is conflicting. Best regards, Dana

 

It's your mouse software! Disable it.

[grandpabruce]

Hi there! I recently installed Roxio Creator 2009 and am not able to "Add New Movie" from my list of video files using MyDVD. It doesn't matter whether I try an .avi, .wmv, or any other recognized video file; as soon as I make a selection, the program locks up and I have to shut it down with Windows Task Manager. I have performed a "clean install", with the same results. The referenced video files play fine in Windows Media Player 11. I am using a Dell Dimension 8400, 3.2Ghz/250GB HD, running Windows XP, Service Pack 3, Microsoft .NET Framework 3.5. I have a feeling there is some software or feature that is causing an incompatibility with Roxio MyDVD, and wondered if there are any known issues with other programs that may be running in the background? If not, what could be causing this problem? Please advise. Thank you very much! Best regards, Dana

 

Update your video drivers, defrag your hard drive, get rid of any malware/spyware with a free version of AdAware or Spybot. Then defrag your hard drive, and stop all unecessary programs running at startup.

 

Reboot, in between, all steps above.

 

[dartfever]

This seems a little weird! Everything worked fine with Roxio Creator 9, and now that I have upgraded to Creator 2009 I can't use my wireless mouse any longer? Maybe I didn't understand the disabling of the mouse software comment; can I still use the mouse after disabling the software, and if not, how do I negotiate the Roxio program? It is hard for me to believe that the Sonic folks would design a software that is not compatible with a wireless mouse, but I guess stranger things have occured! Anyway, I do appreciate your help. Best regards, Dana

[dartfever]

In desperation, I took two parts of a movie that I had downloaded in .asf format, assembled them into a "movie" using Windows MovieMaker, which was able to recognize and import the files. The resulting movie was converted into a .wmv output file (in MovieMaker), which I was then able to "Add New Movie" into Roxio MyDVD, and successfully burn a copy. I don't understand why Windows MovieMaker would recognize the files for import, but not Roxio. Is there some hidden video codecs that are being loaded by MovieMaker but not MyDVD? Any thoughts? Please help me keep what is left of my sanity! Thank you very much for any words of wisdom that you may have to offer. Best regards, Dana

[Jim_Hardin]

Disabling the mouse software is a test!

 

If it fixes the problem we will worry about how to live without it!

 

It is not like we asked you to hurl your computer off a cliff… We are just asking you to raise it over your head

 

[dartfever]

Update your video drivers, defrag your hard drive, get rid of any malware/spyware with a free version of AdAware or Spybot. Then defrag your hard drive, and stop all unecessary programs running at startup.

 

Reboot, in between, all steps above.

 

First and foremost, thank you for the prompt response to my problem! I had already performed most of the tasks you mentioned, but I went ahead and repeated the process again; unfortunately, no change. I still think there is some weird incompatibility in there somewhere, but I can't nail it down. I may just start disabling programs and updates until I get it to work, although that is not my preferred way of solving the problem. Any further thoughts? I am also running Adobe Photoshop Elements 6, AutoCad 2000, 1ClickDVD, AnyDVD, and AV Capture software. Thanks again for any further assistance you can provide. Best regards, Dana

[grandpabruce]

First and foremost, thank you for the prompt response to my problem! I had already performed most of the tasks you mentioned, but I went ahead and repeated the process again; unfortunately, no change. I still think there is some weird incompatibility in there somewhere, but I can't nail it down. I may just start disabling programs and updates until I get it to work, although that is not my preferred way of solving the problem. Any further thoughts? I am also running Adobe Photoshop Elements 6, AutoCad 2000, 1ClickDVD, AnyDVD, and AV Capture software. Thanks again for any further assistance you can provide. Best regards, Dana

 

I run AutoCad 2000i, but it isn't running at startup. I hope that you aren't, either.

 

If you have 1ClickDVD, AnyDVD, or your capture software running, disable it. AnyDVD would be the first.

 

[sknis]

What is the original source of the videos?

[Jim_Hardin]

MS Wireless Mouse???

[dartfever]

Lacking any further thoughts from forum members or Roxio support, I searched through the Roxio Community messages again for any pertinent tips to solve my problem. After following the procedure at http://forums.support.roxio.com/index.php?showtopic=8841, my system still would not allow me to add the files; however, it got me thinking once again that I still must be missing a codec somewhere. Using the GSpot Codec program, it indicated that ffdshow.ax was the decoder needed to play the videos. Sure enough, after copying the file from Replay AV into the Program Files/Common Files/Roxio Shared/9.0/DivX folder and registering it, I was able to both see and add my files into MyDVD! Maybe this wasn't the technically correct solution, but the program works now and I am happy. I do appreciate the previous attempts to help, and will certainly not hesitate to use this forum for future consultation. Best regards, Dana