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Please Wait While Windows Configures Roxio Central Tools


affinity
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Hi

 

After I install MyDVD Premier 10 and then run it I get endless pop ups repeating itself saying:-

 

Please wait while windows configures Roxio Central tools

Gathering Required Information.

 

I thought it didnt install right so I uninstalled it and reinstalled but still get the problem.

 

If I cancel this pop up the application loads but when I click on something like "MyDVD" I get another error:

 

Error: Unable to Load Skin

 

and the application does not load.

 

So I cannot use this software at all. I have Vista Home Premium.

 

Please advise how to fix it.

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Can anyone advise on this please? Is this the right place for product support? Perhaps this is not the official support, I just found another support ticket system so raised the question there too.

 

Since having this issue I searched on Google and it seems to be a very common problem. I am really annoyed as I did not see these problems when I did my research before buying, it seemed this product would be a good recommended solution. Now after purchase I find all these sites reporting the same problem!

Edited by affinity
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Can anyone advise on this please? Is this the right place for product support? Perhaps this is not the official support, I just found another support ticket system so raised the question there too.

 

Since having this issue I searched on Google and it seems to be a very common problem. I am really annoyed as I did not see these problems when I did my research before buying, it seemed this product would be a good recommended solution. Now after purchase I find all these sites reporting the same problem!

 

This is a users forum and not Roxio tech support, but posting here is the right place to get answers from fellow users.

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