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"...we Believe The Problem Is Related To Windows Itself" Am I Screwed?


ktvanhorrne
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Hey all you with install problems, am I sunk with this?

 

I am trying to install Creator 2009 on a Vista Ultimate machine and I continually get the "reconfig loop of death." That is, the program appears to install without issues, but once the reboot happens, Creator needs to reconfigure. Once it reboots, it has changed the desktop shortcut to the Roxio folder. I have to create a new shortcut that points to the creator 2009 folder (I don't move any files - there are no files in the Roxio folder to move), and start the program. That begins an endless loop of reconfigs.

 

I have tried numerous clean installs - both from Roxio "tech support" individuals and from this community. I have manually cleaned the registry, etc. Finally, after 4 or 5 tickets I got bumped up to level 2 support and their response was not encouraging:

 

"At this time, we have reached the point in our troubleshooting where we believe the problem is related to Windows itself . The next step for troubleshooting is to install our software on a fresh copy of Windows which would require a complete reinstallation of Windows. Please keep in mind that after a fresh copy of Windows is installed on your system, you may want to install any updated drivers for your video and sound devices as well as any security updates from Microsoft. For troubleshooting purposes it will be best to hold off on installing other software applications until you have had a chance to install our software again and test to see if the issue has been resolved."

 

I have no other software issues with this machine other than with this one software package. I recently installed an Adobe software suite, DivX authoring suite, and upgrade iTunes and other programs without even the slightest hiccup. I don't think this program is worth the time and effort it is requiring. I may try and get a refund and return to Nero. All the bang, none of the hassle.

 

Any other ideas? I'd sure love to hear them.

Edited by ktvanhorrne
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Just remember you only have 30 days to get your refund, so either FORMAT C: and re-install the OS and 2009 or go for that big bang.

 

Frank...

 

Thanks for that wonderfully encouraging reminder. Lets hope for good faith since I've been working with their techies for 4 weeks.

 

Is it still nice and warm in Redlands? :)

 

K

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Any other ideas? I'd sure love to hear them.

 

Sometimes there aren't! I had to shelf version 6 after fighting with it for 6-8 weeks, V5 and 7.5 were fine.

 

It's a personel choice but I wouldn't format C just to install a software, when every other software I install has no problems.. What if you do the dirty and format, then start reinstalling software and it breaks it, your back where you are now.

 

Do you have Version 9 or 10? What is in this version you need so bad?

 

cd

 

 

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Sometimes there aren't! I had to shelf version 6 after fighting with it for 6-8 weeks, V5 and 7.5 were fine.

 

It's a personel choice but I wouldn't format C just to install a software, when every other software I install has no problems.. What if you do the dirty and format, then start reinstalling software and it breaks it, your back where you are now.

 

Do you have Version 9 or 10? What is in this version you need so bad?

 

cd

 

That's just it, there's nothing I absolutely need. I was updating from a partial version 9 that I got bundled with a dvd burner. I was looking to use some of the video editing and burning additions, but I was certainly not looking for 35 days of the tech support tango.

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That's just it, there's nothing I absolutely need. I was updating from a partial version 9 that I got bundled with a dvd burner. I was looking to use some of the video editing and burning additions, but I was certainly not looking for 35 days of the tech support tango.

Well, as has been suggested, if a refund is a possibility for the Creator '09 you bought, you could always try to just "upgrade" your emc9-"lite" version to full-blown emc9 or emc10. If you work with high definition videos, Creator '09 makes sense. Otherwise, emc9 should be fine for you.

 

I don't believe that Roxio sells emc9 anymore, so if you are considering purchasing that version, check out return policies of the store before you buy it. B)

Edited by Syrallas
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I like the software so if faced with that dilemma, I use it as an excuse to buy a new (bigger – faster) HD and use to start from scratch!

 

If it doesn't work out, and it always has, I would still have a big new clean HD to work with.

 

With the software you listed, there is an underlying fault in your OS and we will be 3 versions down the road before you pin it down…

 

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I have exactly this problem installing onto a Dell laptop with Vista. Did you get any resolution?

 

No resolution. Customer service was completely unhelpful on the refund side of things. Pretty much like the Tech support over the last (alas) 35 days it took them to tell me they couldn't help me.

 

I won't be coming back.

 

And Jim Hardin - That would be great, but I already have 3 HDs in this machine and they are all new and big. It would be a good excuse, but I think I have used that one up.

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