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Creator 2009 Will Not Install



Please help me, I still cannot install Roxio Creator 2009 even after doing the steps for the clean install and the "hotfix". I have attached my HiJackThis file that hopefully will help determine where the problem may be.


Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:33:19 PM, on 11/13/2008

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16735)

Boot mode: Normal


Running processes:








C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe


C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe




C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe

C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe


C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe




C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

C:\Program Files\Dell Network Assistant\hnm_svc.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe




C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\Program Files\Intel\IntelDH\Intel® Quick Resume Technology\ELService.exe



C:\Program Files\USB Electronic Scale\scale.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe


C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe


C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

C:\Program Files\Fisher-Price\Easy-Link internet launch pad\Easy-Link internet launch pad.exe


C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe

C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe

C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe

C:\Program Files\Orb Networks\Orb\bin\OrbTray.exe

C:\Program Files\Creative\MediaSource5\MtdAcqu.exe

C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe

C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe

C:\Program Files\Creative\Shared Files\CamTray.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe





C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://gmail.mowisp.net/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://gmail.mowisp.net

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://gmail.mowisp.net

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://downloads.yahoo.com/internetexplorer/welcome.php

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll

O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll

O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll

O4 - HKLM\..\Run: [uVS11 Preload] C:\Program Files\Ulead Systems\Ulead VideoStudio 11\uvPL.exe

O4 - HKLM\..\Run: [uSB Electronic Scale] C:\Program Files\USB Electronic Scale\scale /s

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [spiralFrog] C:\Program Files\SpiralFrog\Spiralfrog.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [setDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [PD0620 STISvc] RunDLL32.exe P0620Pin.dll,RunDLL32EP 513

O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe

O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,ClientStartup -s

O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe

O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [iSUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKLM\..\Run: [indexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe

O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

O4 - HKLM\..\Run: [eligmini] C:\Program Files\Fisher-Price\Easy-Link internet launch pad\Easy-Link internet launch pad.exe 0

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [eFax 4.3] "C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe" /R

O4 - HKLM\..\Run: [eFax 4.2] "C:\Program Files\eFax Messenger 4.2\J2GDllCmd.exe" /R

O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min

O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"

O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Corel Photo Downloader] "C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe" -startup

O4 - HKCU\..\Run: [shutterflyStudio] C:\Program Files\Shutterfly\Studio\Bin\SFlyStudio.exe /trayonly

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [ssAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe

O4 - HKCU\..\Run: [smileboxTray] "C:\Documents and Settings\Malinda Todd\Application Data\Smilebox\SmileboxTray.exe"

O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"

O4 - HKCU\..\Run: [Orb] C:\Program Files\Orb Networks\Orb\bin\OrbTray.exe

O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe

O4 - HKCU\..\Run: [MtdAcqu] "C:\Program Files\Creative\MediaSource5\MtdAcqu.exe" /s

O4 - HKCU\..\Run: [mSpotAlltelRemix] "C:\Program Files\Alltel Jump Music\Remix\msptcmd.exe" /runcheck

O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet

O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -scheduler

O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup

O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"

O4 - HKCU\..\Run: [Creative WebCam Tray] "C:\Program Files\Creative\Shared Files\CamTray.exe"

O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp

O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')

O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')

O4 - Global Startup: Bluetooth.lnk = ?

O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html

O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm

O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll

O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll

O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll

O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe (file missing)

O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe (file missing)

O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab

O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab

O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/p...obat/nos/gp.cab

O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

O23 - Service: Avira AntiVir Personal – Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe

O23 - Service: Avira AntiVir Personal – Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINDOWS\system32\Brmfrmps.exe

O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe

O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

O23 - Service: Capture Device Service - InterVideo Inc. - C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe

O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: Intel® Quick Resume Technology Drivers (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel® Quick Resume Technology\ELService.exe

O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe

O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe

O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe

O23 - Service: LWWLicenseService - WoltersKluwerLWW - C:\Program Files\Common Files\WoltersKluwerLWW Shared\Service\LWWLicenseService.exe

O23 - Service: MSCSPTISRV - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe (file missing)

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe (file missing)

O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe

O23 - Service: Sony SPTI Service (SPTISRV) - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe (file missing)

O23 - Service: SonicStage SCSI Service (SSScsiSV) - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe (file missing)

O23 - Service: STI Simulator - Unknown owner - C:\WINDOWS\System32\PAStiSvc.exe

O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe



End of file - 19255 bytes


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20 answers to this question

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  • 0

Just tell us what it says on the screen and what happens when you try to install - none of us are Roxio tech support and we do this board in our spare time


To trawl through that would leave us with no spare time ;)

Edited by gi7omy
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This can happen if you have dotNET Framework 3.5 SP1 on your machine (for some strange reason known only to Redmond, that removed a needed .dll file from your computer).


Uninstall dotNET Framework 3 and 3.5 and try again

Edited by gi7omy
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Boy your quick at replying! I appreciate that :) Actually I read through previous posts and I have tried deleting the 3.5 that was on my computer and it did seem to let it get a little further into the installation because it did reinstall it before it came up with the Wizard interrupted message. I will try it again though!

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  • 0

Try this kb article (it says EMC 10 but should also work for 2009)




Don't skip any steps - in fact print it out and refer to it as you go through it


Quick answering - truth to tell, I'm siting running 'CQ' on the 40 meter band and watching my screen at the same time ;)

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Cool! Okay I did delete the dotNet Framework 3.5 and 3. There is still a Framework 1.1 on there. Is it okay to leave it on there? After the deleting the other two versions I created a new Administrative User Account and tried installing Creator 2009. It appeared to install and even said that it installed successfully, but I couldn't locate it on the computer and it did not create a desktop icon. I then logged in to my normal user account (administrative account as well) and tried to find it with no luck. I then tried to install it again and I got the Wizard interrupted error again. I deleted the dotNET Framework 3.5 that Creator did install and tried installing yet again.... no luck. I'll go through the steps below and see what happens.



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I have the anti-virus disabled, but didn't think to disable the firewall... I'll try it again with those programs disabled plus anything else I find that I don't think I need running :) I did disable everything in the Startup tab of msconfig. I bought this program earlier this week so I could make a family video from pictures for my friend's 90th birthday party tomorrow. So I'm under a little pressure to get the project complete :( I appreciate everyone's input though!

Edited by MeSue
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We're getting there - very slowly. We're past the 'install interrupted' stage ;)


One more thing for you to try - follow this guide step by step after you have uninstalled dotNET 2 and 3 (1 is fine - no problem there).




I inadvertently gave you the wrong link last time and there are a couple of minor differences (in registry keys I think)


After that - make a folder anywhere on the computer and copy the DVD contents into it and then go there and run setup.exe

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Well I went through those steps, copied the disk to a folder on my Desktop then tried to install Creator 2009 from the desktop folder. I got the Wizard install interruption again. Then I realized I forgot to turn the firewall off so I went back and done that. Then I went into the Control Panel to remove the dotNET 3.5 that Creator installed last time. It would not let me uninstall it! It said "setup error". I tried again to install Creator from the file on the desktop. It gets to Gathering Information and then stops with the Wizard install interruption message....


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One of two options


1: Set up a new administrator account and try to uninstall that way - 3.5 should come out with the uninstall


2: Try booting (as admin) into safe mode and try it there and see if that works


Did you remove the registry entries as suggested in the guide? That is critical

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Yep, I went through the registry instructions, but I didn't have any of the files that it said I would need to delete. I booted in Safe Mode and a login for Administrator came up so I picked that one and went into the control panel and attempted to remove the dotNET 3.5 framework and the message that came up is c:\windows\microsoft.net\framework\v3.5\microssoft . net framework 3.5\vs_setup.msi could not be opened. Choose Retry or Cancel. I chose Retry and got the same message again. Luckily I am able to email you from my laptop while trying to install Creator 2009 on my desktop :)

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It is beginning to sound as if there is something seriously amiss on your computer and that Vista is, as we say here, 'playing silly beggars'.


You should be able to remove files - that's a given. However, drastic as it may sound, if you can transfer the important data over to the laptop on a pen dsrive/memory stick and then juist re-format the drive and re-install Vista. It sounds more drastic than it actually is (I do it regurarly on this machine when things start to go crazy and don't behave as expected)

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Well your not going to believe this...... I got to thinking... maybe something is off with one of my microsoft updates so I did a google search for Wizard Creator 2009 interrupted and it led me to a discussion in a forum that said to go to C:\Windows\System32 and rename the dsetup.dll file to dsetupOLD.dll . I KNOW I tried this before and it didn't work, but I figured I might as well try it again so I did and guess what.... IT WORKED! YEA!!! I am doing the happy dance! Of course I ended up doing my video late last night in Windows Movie Make since I still didn't have Creator 2009 working, but hey, I'm stilled THRILLED to know I got it working and didn't throw $80 away after all! I SINCERELY appreciate all your help and attention. Hopefully this post will help someone in my position in the future. Maybe what did make a difference this time is after I changed the setup file name I turned off the firewall, the antivirus and shut down some programs that were running that I knew didn't need to be. That is the only thing I could have done differently and I learned that from the correspondence on this forum! You guys need to be on Roxios payroll!!!! YOU ROCK! :D

Edited by MeSue
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I had mostly the same problem, only there was one other symptom. I would get an error dialog popup, which indicated "rcsl.dll not found".

I followed someone's instructions of running msconfig, and turning off all the items in the "Startup" tab, then re-starting Windows (in this case Vista).

I was immediately able to install Creator 2009 !



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