Unable To Find Certificate

[Ali156]

I have just bought & downloaded Creator 2009 - download seemed to go OK - but when I try to access the programme from the desktop, I get an error message saying "Unable to find certificate file".

 

Only help topic on the site to cover the certficate issue is explaining how to uninstall.....

[Beerman]

I have just bought & downloaded Creator 2009 - download seemed to go OK - but when I try to access the programme from the desktop, I get an error message saying "Unable to find certificate file".

 

Only help topic on the site to cover the certficate issue is explaining how to uninstall.....

It does appear that it did not install properly and usually, the only fix for this is a clean install.

Some things that might help when installing are to disconnect from the internet, shut down all background programs such as virus, spyware and internet security programs and then install.

[Ali156]

It does appear that it did not install properly and usually, the only fix for this is a clean install.

Some things that might help when installing are to disconnect from the internet, shut down all background programs such as virus, spyware and internet security programs and then install.

 

 

Many thanks - I will try an uninstall & start over..... watch this space!

[Ali156]

Many thanks - I will try an uninstall & start over..... watch this space!

 

I have now been unsuccessfully trying to install this since 11am this morn (now 9pm!) - I still cannot get the programme to load correctly, after following all advice - & several attempts at uninstalling & starting over, I am still getting the "unable to find certficate file" error message....

 

On verge of giving up & asking for my money back - this seems to be £45 odd ill spent.

 

Any other ideas anyone?! Please?

[Jim_Hardin]

I have now been unsuccessfully trying to install this since 11am this morn (now 9pm!) - I still cannot get the programme to load correctly, after following all advice - & several attempts at uninstalling & starting over, I am still getting the "unable to find certficate file" error message....

 

On verge of giving up & asking for my money back - this seems to be £45 odd ill spent.

 

Any other ideas anyone?! Please?

You are missing a step along the way…

 

Pined at the top is the link for the Clean Install.

 

Print it out and follow it step by step.

 

Don't try to do More and don't try to do Less! Just perform each step.

 

[Ali156]

You are missing a step along the way…

 

Pined at the top is the link for the Clean Install.

 

Print it out and follow it step by step.

 

Don't try to do More and don't try to do Less! Just perform each step.

 

 

JIM: MANY THANKS. You are my Hero! After 24 hours (OK - prob "only" about 11 of those in front of the PC) - & after following your instructions to the letter: I HAVE Creator 2009!!!!!!!

 

Now all I've got to do is have a go at using the bleeding thing LOL!

 

Really appreciate your help. Many many thanks.

 

Ali

[Jim_Hardin]

We will all keep our fingers crossed for you!

 

Hope you enjoy the Suite.