Emc9 Drive Not Recognized

[crazygerman]

I have a Latitude E6400, German Windows Vista Home Basic SP1, with Drive "TSST corp DVD+-RW TS-U633A" and the German Version "Roxio Easy Media Creator 9" as delivered by Dell in October 2008.

 

EMC9 says to me "Es wurde kein Laufwerk erkannt" (no drive recognized).

 

I tried alredy "PX Engine 4.10.28a" with no change.

Windows and other Programs can use the drive. E.g. Pinnacle Studio 10 can burn DVDs on the drive, so the hardware works fine.

 

What can I do? please help.

[cdanteek]

Click #5 in my signature, did you follow instructions like these?

 

If so and it still won't recognize your drives, try uninstalling the controller the drives are on.

 

cd

[crazygerman]

Click #5 in my signature, did you follow instructions like these?

 

If so and it still won't recognize your drives, try uninstalling the controller the drives are on.

 

cd

 

No, I did not before. But now I have with these results/remarks:

 

1. I installed discSpeed, recocnizes drive, benchmark works.

2. New URL: http://club.cdfreaks.com/f96/cd-dvd-speed-user-guide-192563/

3. Seems to be not applicable for SATA?

4. I had not deeinstalled anything. Windows and other programs can access the drive.

5. Did try PX Engine 4.10.28a already before, makes no difference.

6. Don't undestand, why should I uninstall IE or Media Player? I did not try this.

7. I installed ImgBurn. It recognizes the drive and runs fine. I burned and tested 1 rewritable ISO image.

8. Uninstalled and installed it.

9. Obsolete link, could not find Nero info tool.

10. n.a.

11. n.a.

12. Deinstalled and installed again.

13. n.a.

 

As result the drive is recognized now by Roxio Creator 9. This SW works now.

So far I am happy and would like to thank for the fast response and help.

 

But now I have an other problem to be solved with Dell:

They delivered me the wrong installation-CD containing "Roxio Creator 9.0 DE".

The preinstalled "Roxio Easy Media Creator 9" is gone now :-((

And I still cannot Burn Video DVDs with Roxio (correct?).

Unfortunately I didnt realize before that these are different SW packages.

 

I am currently trying to figure that out with Dell doing a total factory reset of the

Notebook. I hope to find the preinstalled SW again and try to convince Dell to deliver the right CD.

This will take some time and I will come back when I have furter information.

 

 

 

[firenhancer]

I believe Dell provides Roxio Creator DE etc as pre-installed version of software. Are you saying you had Full version of Roxio Easy Media Creator 9 pre-installed?

[cdanteek]

crazygerman,

 

I meant just # 5 as it was specific to your problem, not # 1 to 13!

 

They delivered me the wrong installation-CD containing "Roxio Creator 9.0 DE".

The preinstalled "Roxio Easy Media Creator 9" is gone now

 

I think any version from Dell would be "DE" meaning Dell Edition.

 

And I still cannot Burn Video DVDs with Roxio (correct?).

Unfortunately I didnt realize before that these are different SW packages.

 

Roxio EMC Retail products are full featured versions, yes they will burn Video DVDs. I'm not familiar with the cut down OEM versions that Dell include free, pre-loaded on your new pc.

 

cd

[crazygerman]

I believe Dell provides Roxio Creator DE etc as pre-installed version of software. Are you saying you had Full version of Roxio Easy Media Creator 9 pre-installed?

 

I dont know, what "full version" exactly is. Yes, Roxio Easy Media Creator 9 was installed, but did not work. Dell does not believe me as well.

[cdanteek]

I dont know, what "full version" exactly is. Yes, Roxio Easy Media Creator 9 was installed, but did not work.

 

 

Full Retail version is something one pays for! Not a OEM free included version pre-loaded on your pc, do you see the diference now?

 

cd

[crazygerman]

Full Retail version is something one pays for! Not a OEM free included version pre-loaded on your pc, do you see the diference now?

 

cd

 

Does that mean, EMC9 is not available as OEM? For me it makes sense to deliver SW with a DVD RW drive.

[cdanteek]

Does that mean, EMC9 is not available as OEM? For me it makes sense to deliver SW with a DVD RW drive.

 

 

I'm sure it was, one example is Oem cut down versions won't except AC3 audio. Most don't have all the programs or working functions of the Retail Program. Why not ask Dell the Version name and # of the free pre-installed software.

 

cd

[crazygerman]

Yes. Thank you. I am in contact with Dell and will come back with the result, hopefully next week.