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Crash In Videoconvert11.exe


Nsane457
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I recently had a problem on vistax64 in which VideoConvert11.exe would crash when opening a file, video folder, etc.

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: VideoConvert11.exe

Application Version: 11.1.0.9

Application Timestamp: 48a4aa98

Fault Module Name: StackHash_21c7

Fault Module Version: 6.0.6001.18000

Fault Module Timestamp: 4791a783

Exception Code: c0000374

Exception Offset: 000aada3

OS Version: 6.0.6001.2.1.0.256.1

Locale ID: 1033

Additional Information 1: 21c7

Additional Information 2: bd0a72974df3a03963e14ff8b7c89841

Additional Information 3: 0b2e

Additional Information 4: d319217c1e2eb5733feac6f6dbe470ee

 

 

For those having this problem, a workaround might be to open the application in administrative mode.

It worked for me.

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I have the same problem and I run Roxio as Administrator

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: VideoConvert11.exe

Application Version: 11.1.0.9

Application Timestamp: 48a4aa98

Fault Module Name: StackHash_d581

Fault Module Version: 6.0.6001.18000

Fault Module Timestamp: 4791a783

Exception Code: c0000374

Exception Offset: 000aada3

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: d581

Additional Information 2: 03a99067034733dc0bc778b7601165b5

Additional Information 3: 92e1

Additional Information 4: a96d82c13c38766aa7e88f7f0fa8d420

 

Read our privacy statement:

http://go.microsoft.com/fwlink/?linkid=501...mp;clcid=0x0409

 

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I believe that I am getting the same error.

 

When I am in Video Copy & Convert under DVD Video Copy, if I try to select Browse for Disc Image/DVD-Video Folder, the program closes with an error sound. There are no indications in the Windows event logs. If I try to reproduce the error often enough, occasionally the Visual Studio Just-In_time Debugger opens listing the error message "An unhandled win32 exception occurred in VideoConvert11.exe[2016]."

 

I have uninstalled and re-installed Creator 2009 but get the same results. I just bought this upgrade specifically to burn DVDs from a VIDEO_TS folder so I am pretty frustrated.

 

Any suggestions are appreciated.

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Hey- I got this response from Roxio Support. It did not fix it for me, but it may for someone else. I'll post my solution once I do get mine solved.

 

> from Roxio Support:

1. Click on the start button select control panel, then system and maintenace, then system.

2. Click on the Advanced system settings.

3. Under performance click on settings.

4. Click on the tab called Data Execution Prevention.

5. Click on Turn on DEP for all programs and services except those I select.

6. Click on the Add button and paste the following filename, then press enter or click Open.

C:\Program Files\Roxio Creator 2009\VideoUI 11\VideoWave11.exe

 

7. Click OK and accept any system messages.

8. Restart your computer.

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Hey- I got this response from Roxio Support. It did not fix it for me, but it may for someone else. I'll post my solution once I do get mine solved.

 

> from Roxio Support:

1. Click on the start button select control panel, then system and maintenace, then system.

2. Click on the Advanced system settings.

3. Under performance click on settings.

4. Click on the tab called Data Execution Prevention.

5. Click on Turn on DEP for all programs and services except those I select.

6. Click on the Add button and paste the following filename, then press enter or click Open.

C:\Program Files\Roxio Creator 2009\VideoUI 11\VideoWave11.exe

 

7. Click OK and accept any system messages.

8. Restart your computer.

 

 

Tried this and it did not work either..........

 

Where is there support help at???

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I have the same problem when I select a folder. I need to burn folders as I usually do some editing (remove user prohibitions, add audio tracks, etc), but it failed with a standard DVD created with MyDVD. I finally just download imgburn, which is free or you can donate $2 to the author. Imgburn allows you to burn 12 ways to Tuesday(folders, images, etc), and works great. My experience roxio does the pretty stuff well (movie editing, DVD menus, and so on), but struggles with the stuff that should always work. If you find a solution pls. post.

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Hello,

I have resolved the issue on my computer, although I can't explain exactly why.

 

I created a DVD in myDVD using a movie of only about 30-40MB. I saved it to a folder, then brought it up in videoconvert. It came up fine. If I then selected another folder (same session), of any size, it then brought it up and worked. If I closed Videoconvert and reopened and tried the second file, instead of doing the small one worst it did not respond and I was forced to close.

My desire really with Roxio is to do better error catching, which is just good software development, and is not difficult to implement. My guess here is it hs to do with responding to windows(I am using Vista, not 64 BIT).

so to fix:

1) create a DVD that is really small. Open it (you don't have to process it).

2) Then open the one you really want and burn or put into iso file.

 

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