Problems With Crunch On Windows Vista Problems With Support

[Al-Tonsi]

Is there is a way to report my problem I installed the software when I tried to add a file from DVD it stopped below the error report

Product

Roxio Crunch

 

Problem

Stopped working

 

Date

22/11/2008 11:02 م

 

Status

Report Sent

 

Problem signature

Problem Event Name: APPCRASH

Application Name: Crunch9.exe

Application Version: 9.2.6.1

Application Timestamp: 46f93426

Fault Module Name: DvdTranscode9.dll

Fault Module Version: 9.2.6.1

Fault Module Timestamp: 46f93376

Exception Code: c0000005

Exception Offset: 0002b81a

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 16385

Additional Information 1: 7756

Additional Information 2: 2cb4911a3fb3ccae18d5f283f18f223c

Additional Information 3: 3f26

Additional Information 4: 20f8830776682b18fbe6990864d5c792

 

Extra information about the problem

Bucket ID: 602858506

 

 

When I tried to report on line I found this message after I pressed save ticket

 

Server Error in '/' Application.

--------------------------------------------------------------------------------

 

Procedure 'spU_InsertTicketWSS' expects parameter '@User_Id', which was not supplied.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

 

Exception Details: System.Data.SqlClient.SqlException: Procedure 'spU_InsertTicketWSS' expects parameter '@User_Id', which was not supplied.

 

Source Error:

 

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

 

Stack Trace:

 

 

[sqlException (0x80131904): Procedure 'spU_InsertTicketWSS' expects parameter '@User_Id', which was not supplied.]

System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) +857466

System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) +735078

System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) +188

System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) +1838

System.Data.SqlClient.SqlDataReader.ConsumeMetaData() +31

System.Data.SqlClient.SqlDataReader.get_MetaData() +62

System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString) +297

System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async) +886

System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result) +132

System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method) +32

System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method) +122

System.Data.SqlClient.SqlCommand.ExecuteReader() +84

ewss.submitticket.SaveTicket(Object sender, EventArgs e) +2582

System.Web.UI.WebControls.Button.OnClick(EventArgs e) +105

System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) +107

System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBa

ckEvent(String eventArgument) +7

System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +11

System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) +33

System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +5102