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From: Can't Burn Anything With The Home Application


Steven C

Question

I have tried everything that everyone on this board has said to try, and everything that the Roxio people said to try. I am not able to burn anything with Creator 2009. But, I can burn with no problems at all using Windows Vista. The Roxio person said to try using "Creator Classic", which is hidden in the "Start" "All Programs" menu. It works fine without a single snag. So, something in Creator 2009 is broken, not my hardware, or my software.

 

Steve

Lancaster, CA

 

Help Roxio !!!

 

 

Here is the error message I receive when trying to burn an audio or data CD:

 

 

There was a problem writing to the disc. You can try again by clicking the Retry button. You will need another blank disc ready.

 

Show Advanced Info

 

Sense:00 ASC:00 ASCQ:00 (Command 00)

Px.dll: 4.10.28.500

PxAFS.DLL: 4.8.39.500

pxdrv.dll: 1.02.34a

PxMas.dll: 4.10.28.500

PxSFS.DLL: 4.8.39.500

PxWave.dll: 4.10.28.500

pxwma.dll: 1,0,0,3

 

 

 

 

Does anybody else receive this message. I have tried using brand new Verbatim, Sony, and Imation CDs without any luck. I can burn CDs with Windows Media Player, Apples Itunes, Roxio Easy Media Creator 9 & 10. Creator 2009 just won't burn an audio or data CD for me.

 

Please help.

 

Thanks.

 

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Please do not hijack someone elses thread. Start a new thread stating in full what you are trying to do, what problems you are having as well as any error messages you receive.

 

You state you used Creator classic and it works fine without a snag. So what is the problem?

 

Posts split out of hijacked thread.

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Try refraining from shouting - the 'main home' is NOT an app - it's a MENU

 

Forgive me for interposing here, but after reading Steve's post #6 it became quite clear to me that he was complaining that the Home Application's "Burn Data Disc" would not work for him, while Creator Classic did the job fine.

 

That being clear, it was me who then changed the topic header to "Can't Burn Anything With The Home Application", and the underpart to "Can Burn with Creator Classic". The new headers seem to sum up the problem.

 

Sorry for any confusion Daithi, but the SOXIO people are calling it an application and things like MyDVD can only be run within it, so that's why I used the term.

 

So, I hope this has cleared up the confusion, and will let a little of the unnecessary heat out of the discussion. Call for my head if it makes you feel better, I hardly ever use it myself.

 

Now, we are left with Steve, who is running Creator 2009 Special Edition with service pack in Vista and can burn happily with Creator Classic [by ROXIO] , but when he tries to burn anything with the Home > Burn Data Disc application [by SONIC] his disc is immediately ejected and he gets an error

Sense: 00 ASC: 00 (Command 00) reported.

 

Walt and other Gurus who are not running the Special Edition don't get this error, but Sapient who is running Roxio Creator Ultimate 2009 under windows XP sp3 can burn happily with Creator Classic [by ROXIO] , but when he tries to burn anything with the Home > Burn Data Disc application [by SONIC] his disc is immediately ejected and he gets an error

Sense: 00 ASC: 00 (Command 00) reported.

 

Might we be facing an error in the SONIC application which is not present in the original version, but was introduced when the original suite was split up/cloned/budded off to make the Special and Ultimate versions, and/or the Service Pack ??

 

I agree that it might be less confusing to deal with Sapient in another topic of his own, but since his problem bears an uncanny resemblance to Steve's I think they should be kept closely in mind, if not physically together in the same topic.

 

Any ideas??

 

Brendon

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Walt and other Gurus who are not running the Special Edition don't get this error, but Sapient who is running Roxio Creator Ultimate 2009 under windows XP sp3 can burn happily with Creator Classic [by ROXIO] , but when he tries to burn anything with the Home > Burn Data Disc application [by SONIC] his disc is immediately ejected and he gets an error

Sense: 00 ASC: 00 (Command 00) reported.

 

Brendon

 

 

Thanks Brendon for this clarifying post. Your description of my problem is indeed accurate. I also want to add that every additional symptom or characteristic of the problem Steven has described is true for me too: I can write to iso but not a physical optical disc and the disc is not written to at all, and so can be later used again with a different application like creator classic or Nero. I also had the problem before and after installing Roxio's service pack for creator 2009. The same is true for steven, if I understood him correctly, so the problem is not there.

 

Now, it seems to me that Steven's and my problem are indeed the same. In which case, we can also exclude the specific hardware (since I am not using Stevens computer, my hardware is an LG GSA H12N burner connected to the IDE controller of a nforce 570 amd motherboard) and the OS (I am using xpsp3, steven is using vistasp1) as the culprits. This would be useful information to have for any kind of troubleshooting I can imagine, but if you insist on treating our problems as different and thus ignoring any useful corollaries of the similarities and differences between them, then I will desist posting, give up on ever having a solution to my problem and wish steven good luck dealing with the "gurus" here. He seems a lot more patient dealing with stupidity than I am.

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I have tried everything that everyone on this board has said to try, and everything that the Roxio people said to try. I am not able to burn anything with Creator 2009. But, I can burn with no problems at all using Windows Vista. The Roxio person said to try using "Creator Classic", which is hidden in the "Start" "All Programs" menu. It works fine without a single snag. So, something in Creator 2009 is broken, not my hardware, or my software.

 

Steve

Lancaster, CA

 

Help Roxio !!!

 

The only program 'hidden' in the Start Menu is Label Creator. Actually the vast majority of users consider the Start Menu path the 'normal' way to launch a program… Classic is also in the Home app under the Data tab – Create – Burn Data Disc – Advanced.

 

Burn what??? :huh:

 

Data disc? CD? DVD? Movie? Music?

 

You will have to supply details because there is no Fix It button that we are hiding from you for giggles :o

 

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Apologies for thinking that since my problem was identical to the original poster, that this was the appropriate place. I won't do it again. But my guess is that if my problem is solved, the other poster's problem is solved.

 

 

 

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If I run Creator 2009 Special Edition, when I add files and click on the "Go" button, the "Burning Disc" dialog pops up, then the blank CD is immediately ejected, and I get an error dialog "There was a problem writing to the disc, you can try again by clicking the retry button. You will need another blank disk ready".

I tried numerous discs from different manufacturers. I updated all of the firmware for the two burners that I have. I tried everything else that I've seen posted here in the forum. One suggestion was to try "Creator Classic", which I did. It burned fine, with no problems. I also tried dragging files onto the blank CD using a Windows Vista "Window", and then clicking on "Burn Disc". This also worked. All of this proves that my problem has nothing to do with my burners, or Windows Vista.

One person on another message thread replied "What's The Problem" because I was able to burn a disc using "Creator Classic" (which can be found by clicking on "Start\All Programs\Roxio Creator 2009 Special Edition\Applications\Creator Classic). Well, "Creator Classic" was part of the install back in Easy CD Creator ver. 5, so when I spend the money on Creator 2009, I expect to be able to use the improved, flashy interface, and have all of the options one click away. So shoot me.

Thinking that this may have been a problem with some corrupted DLL, somewhere in Vista, I just finished a complete, clean install of Vistal Ultimate, and was not able to install Creator 2009 at all, until I turned off all of the "Startup" items in MSCONFIG. After finally being able to install 2009, I also installed the brand new Service Pack, and still have the same problem.

My current version info for Creator 2009 is: ver 1.1.110 SP1: 4.50.05a

 

 

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Thank you very much for your post. I wish I was in the South Pacific with you.

In my investigation, the only difference between my Creator 2009 Special Edition, and the application that the rest of you are using, is that CostCo packages it with a "Video Capture USB" (a USB plugin which connects to a VCR), and sells it for the same base price as the Creator 2009 that the rest of the people get. The software is exactly the same. In the case of the "Ultimate" version, the "Video Capture USB" and a "High-Def/Blu-ray Disc Plug-In" are added. The software is the same.

 

All that aside, the instant ejection of the disc makes me think a flag is set, either in the registry (most likely) or in the initialization of the software instance. The last time I cleaned my registry of Creator 2009, there were upwards of 150-200 entries, and it took almost 40 minutes just to search and delete them all. That is why I came to this board, in hopes that someone had actually solved the same problem. If necessary, I will go through the registry and find the bug, but normally the software company is responsible for this, and they definitely don't pay all the people on this board for fixing their problems. And since this problem exists with their software on multiple computers, it is THEIR problem.

 

As for Sapient, since his problem is identical to mine, as evidenced by the error code message string, I didn't have a problem with him riding the wave. In fact, I've benn yelled at on other message boards for starting a new thread, when my problem was even similar to an existing thread. So appologies for Sapient being treated like he was by people who obviously are arrogant and thoughtless, with the exceptions of course of: cdanteek and Brendon. Many thanks to you two for being the kind of stand up guys I was expecting when I brought my problem here.

 

The other names I won't mention, even though I have the same sentiments about them that Sapient has. But, they should be reported to Roxio, and their "Guru" status should be removed.

 

 

 

Forgive me for interposing here, but after reading Steve's post #6 it became quite clear to me that he was complaining that the Home Application's "Burn Data Disc" would not work for him, while Creator Classic did the job fine.

 

That being clear, it was me who then changed the topic header to "Can't Burn Anything With The Home Application", and the underpart to "Can Burn with Creator Classic". The new headers seem to sum up the problem.

 

Sorry for any confusion Daithi, but the SOXIO people are calling it an application and things like MyDVD can only be run within it, so that's why I used the term.

 

So, I hope this has cleared up the confusion, and will let a little of the unnecessary heat out of the discussion. Call for my head if it makes you feel better, I hardly ever use it myself.

 

Now, we are left with Steve, who is running Creator 2009 Special Edition with service pack in Vista and can burn happily with Creator Classic [by ROXIO] , but when he tries to burn anything with the Home > Burn Data Disc application [by SONIC] his disc is immediately ejected and he gets an error

Sense: 00 ASC: 00 (Command 00) reported.

 

Walt and other Gurus who are not running the Special Edition don't get this error, but Sapient who is running Roxio Creator Ultimate 2009 under windows XP sp3 can burn happily with Creator Classic [by ROXIO] , but when he tries to burn anything with the Home > Burn Data Disc application [by SONIC] his disc is immediately ejected and he gets an error

Sense: 00 ASC: 00 (Command 00) reported.

 

Might we be facing an error in the SONIC application which is not present in the original version, but was introduced when the original suite was split up/cloned/budded off to make the Special and Ultimate versions, and/or the Service Pack ??

 

I agree that it might be less confusing to deal with Sapient in another topic of his own, but since his problem bears an uncanny resemblance to Steve's I think they should be kept closely in mind, if not physically together in the same topic.

 

Any ideas??

 

Brendon

 

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Less Editorial would be better…

 

So Classic works in 2009, but some un-named program within the Suite does not??? :huh:

 

If you don't want to spill the beans and provide details that is OK – Owner PC Relationship and all :lol:

 

There isn't any magic 'Fix It! checkbox hidden away. If it isn't working and you know it is the software, print out and follow the Clean Install.

 

If you have done it before, it obviously didn't work, do it again.

 

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Thanks for your feedback. I'll see if I can find my receipt and do the same.

 

 

 

 

 

Today I returned the ultimate edition to the store and got the standard edition instead. I just installed it and it works flawlessly. So there is probably some merit to Brendon's idea that there is something wrong with the Special/Ultimate editions.

 

I hope this helps.

 

sapient

 

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I have the exact same problem with Roxio Creator Ultimate 2009 under windows XP sp3. As "Steven C" clearly stated, the program affected is the "burn data disc" component of the main, "home" application (window name: "Roxio Creator 2009 Ultimate"). I have not tried any other components of the main application to ascertain whether the other disc creation components are affected. The separate program "Roxio Creator Classic" included in the suite works normally.

 

My error Message:

 

There was a problem writing to the disc. You can try again by clicking the Retry button. You will need another blank disc ready.

 

Show Advanced Info

 

Sense:00 ASC:00 ASCQ:00 (Command 00)

Px.dll: 4.8.39.500

PxAFS.DLL: 4.8.39.500

pxdrv.dll: 1.02.34a

PxMas.dll: 4.8.39.500

PxSFS.DLL: 4.8.39.500

PxWave.dll: 4.8.39.500

pxwma.dll: 1,0,0,3

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If you've got Creator 2009 installed on your computer, and from your responses, it seems very unlikely, the following is a shortcut to the "Creator 2009 Special Edition" application:

 

"C:\Program Files\Roxio Creator 2009 Special Edition\Roxio Central 4\RoxioCentralFx.exe"

 

The image below is what we are talking about, and apparently what you don't have installed.

 

http://www.pc-specialties.com/pics/creator2009.jpg

 

If you click on the "Burn Data Disc" and then add files to the project, and then try to burn those files to ANYTHING, you'll get the error message below:

 

http://www.pc-specialties.com/pics/burnerror.jpg

 

Hope this is enough to convince you that there is a problem.

 

 

I can't see how you can possibly have the 'same' problem when none of us can work out just WHAT part of the suite the OP is having a problem with

 

Better start a new thread

 

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Try refraining from shouting - the 'main home' is NOT an app - it's a MENU

 

Also - do NOT hijack threads - start your own

 

It would seem you are incapable of following any advice - so there may be something wrong but it's not on this side. You also seem incapable of actually following a thread

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If you've got Creator 2009 installed on your computer, and from your responses, it seems very unlikely, the following is a shortcut to the "Creator 2009 Special Edition" application:

 

"C:\Program Files\Roxio Creator 2009 Special Edition\Roxio Central 4\RoxioCentralFx.exe"

 

The image below is what we are talking about, and apparently what you don't have installed.

 

http://www.pc-specialties.com/pics/creator2009.jpg

 

If you click on the "Burn Data Disc" and then add files to the project, and then try to burn those files to ANYTHING, you'll get the error message below:

 

http://www.pc-specialties.com/pics/burnerror.jpg

 

Hope this is enough to convince you that there is a problem.

 

 

I don't have any problem, so I will need a lot more convincing :blink:

This is what I get when I follow you instructions but then I have the full Roxio Creator 2009 suite not the Special Edition which is only available through a few Club stores and may well be limited in their features. On top of that, I have always refrained from using Sonics Burn data application since it is really limited in its options.

post-103-1227399824.jpg

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This is my thread. If you go back to the prior page, from where you launched the thread, you'll see that "Steven C" started the thread. In case you can't tell, I'm "Steven C".

 

As for following advice, I'm very surprised that the "Digital Gurus" on this message board are completely clueless.

 

I came to this message board to try and get some help, and all I've gotten so far is insults. I wonder if Roxio knows how you people behave...

 

As to what side it's on, I've stated several times that I can burn using any other program, what part of this is unclear ? Windows Vista will burn, "Creator Classic" will burn, and all my hardware and drives are functioning perfectly. So, the application indicated in the link:

 

http://www.pc-specialties.com/pics/creator2009.jpg

 

is the culprit by default. Although, the math to that conclusion may be a little advanced for a Guru.

 

 

Try refraining from shouting - the 'main home' is NOT an app - it's a MENU

 

Also - do NOT hijack threads - start your own

 

It would seem you are incapable of following any advice - so there may be something wrong but it's not on this side. You also seem incapable of actually following a thread

 

 

I am now utterly amazed at the uncommon sense exhibited here. If this problem happened with Everyone, then you would have already acknowledged that there is an issue. If this happened with Everyone, then the entire message board would be dedicated to the problem, and not just this thread.

 

Again, the math may be a little advanced...

 

 

 

I don't have any problem, so I will need a lot more convincing :blink:

This is what I get when I follow you instructions but then I have the full Roxio Creator 2009 suite not the Special Edition which is only available through a few Club stores and may well be lomited in their features. On top of that, I have always refrained from using Soinics Bur data application since it is really limited in its options.

post-103-1227399824.jpg

 

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Steven C, destination was a Sony DVDRW DL (F:).

 

Walt's, destination was C:\My Documents\2008-11-22_1921.iso.

 

Steven C, what does it say when you click 'Show Advanved Info'? and explain?

 

cd

 

Yes, i burned to an iso since Steven C claims you get that error message when you burn to ANYTHING.

I am certainly not going to waste a disc to prove that not veryone has his problems :blink:

 

This is my thread. If you go back to the prior page, from where you launched the thread, you'll see that "Steven C" started the thread. In case you can't tell, I'm "Steven C".

 

As for following advice, I'm very surprised that the "Digital Gurus" on this message board are completely clueless.

 

I came to this message board to try and get some help, and all I've gotten so far is insults. I wonder if Roxio knows how you people behave...

 

As to what side it's on, I've stated several times that I can burn using any other program, what part of this is unclear ? Windows Vista will burn, "Creator Classic" will burn, and all my hardware and drives are functioning perfectly. So, the application indicated in the link:

 

http://www.pc-specialties.com/pics/creator2009.jpg

 

is the culprit by default. Although, the math to that conclusion may be a little advanced for a Guru.

 

 

 

 

 

I am now utterly amazed at the uncommon sense exhibited here. If this problem happened with Everyone, then you would have already acknowledged that there is an issue. If this happened with Everyone, then the entire message board would be dedicated to the problem, and not just this thread.

 

Again, the math may be a little advanced...

 

I guess I am a "clueless guru" since I can't follow your post at all.

BTW, Daithi was not posting about you at all but responding to <sapient> who tried to hijack this thread. :unsure:

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First, thanks for your considerate response. It is appreciated:

Below is the message:

 

Sense: 00 ASC: 00 (Command 00)

--------------------------------------------

Px.dll: 4.8.39.500

PxAFS.DLL: 4.8.39.500

pxdrvl.dll: 1.02.34a

PxMas.dll: 4.8.39.500

PsSFS.DLL: 4.8.39.500

PxWave.dll: 4.8.39.500

pxwma.dll: 1, 0, 0. 3

 

Thanks for your help.

 

 

 

 

Steven C, destination was a Sony DVDRW DL (F:).

 

Walt's, destination was C:\My Documents\2008-11-22_1921.iso.

 

Steven C, what does it say when you click 'Show Advanved Info'? and explain?

 

cd

 

 

I guess discs are a little expensive in Canada, but here in California, they run about 1.5 cents US.

I've tried to "Burn" (which is very different than writing to a hard drive) to CDs and DVDs. I can't think of any other media that you can "Burn" to. And in case it wasn't clear before, it doesn't even start to burn. It "Immediately" ejects the disc, which is still 100% blank. And I've tried media from three different manufacturers, including Sony and Memorex.

 

And, if this post has been difficult for you, I appologize. It was obvious that <sapient> didn't have any problems following the post and understanding that he had the same problem. Which again with the math, clearly indicates a Roxio Creator 2009 problem, since the last time I checked, <sapient> wasn't using my computer.

 

 

 

Yes, i burned to an iso since Steven C claims you get that error message when you burn to ANYTHING.

I am certainly not going to waste a disc to prove that not veryone has his problems :blink:

 

 

 

I guess I am a "clueless guru" since I can't follow your post at all.

BTW, Daithi was not posting about you at all but responding to <sapient> who tried to hijack this thread. :unsure:

 

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First, thanks for your considerate response. It is appreciated:

Below is the message:

 

Sense: 00 ASC: 00 (Command 00)

--------------------------------------------

Px.dll: 4.8.39.500

PxAFS.DLL: 4.8.39.500

pxdrvl.dll: 1.02.34a

PxMas.dll: 4.8.39.500

PsSFS.DLL: 4.8.39.500

PxWave.dll: 4.8.39.500

pxwma.dll: 1, 0, 0. 3

 

Thanks for your help.

 

**000000 1 2 3 5 No additional sense information When the error code is all zeros, there are many cases where the error code the drive produces is not received by the application due to an unstable connection or interference from running programs. If the problem is not solved when you try the suggested actions, get your drive checked. http://www.cdr-zone.com/articles/atapi_err...des_page_1.html

 

Go to the link and try 1235 at the bottom of the page.

 

How large is the file? What type of file is it?

 

Have you tried a smaller file to single layer DVD Media? Try what Walt did, write to a iso to the HD as a test of the software. With the burner error need to isolate a software or hardware problem.

 

cd

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I guess discs are a little expensive in Canada, but here in California, they run about 1.5 cents US.

I've tried to "Burn" (which is very different than writing to a hard drive) to CDs and DVDs. I can't think of any other media that you can "Burn" to. And in case it wasn't clear before, it doesn't even start to burn. It "Immediately" ejects the disc, which is still 100% blank. And I've tried media from three different manufacturers, including Sony and Memorex.

 

And, if this post has been difficult for you, I appologize. It was obvious that <sapient> didn't have any problems following the post and understanding that he had the same problem. Which again with the math, clearly indicates a Roxio Creator 2009 problem, since the last time I checked, <sapient> wasn't using my computer.

 

Thank you for informing this "clueless guru" that "burning" is very different than writing to a hard drive :blink:

If you are using 1.5c US DVD then no wonder you are having burn problems especially using Memorex and Sony :lol:

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Once again, thanks for your considerate response.

I'll check out the link immediately. I'll also try the ISO method. I've tried DL media, SL media, CDs, and both +R and -R. I've tried a hand full of picture files, I've tried a boat load of MP3s, I've tried straight data files. And the real key is that I can burn all of these, using all of the above media types, when I use the intrinsic burning software in Windows Vista, and in the sub-application, the older "Creator Classic".

 

Thanks again for your kind help.

 

 

 

 

**000000 1 2 3 5 No additional sense information When the error code is all zeros, there are many cases where the error code the drive produces is not received by the application due to an unstable connection or interference from running programs. If the problem is not solved when you try the suggested actions, get your drive checked. http://www.cdr-zone.com/articles/atapi_err...des_page_1.html

 

Go to the link and try 1235 at the bottom of the page.

 

How large is the file? What type of file is it?

 

Have you tried a smaller file to single layer DVD Media? Try what Walt did, write to a iso to the HD as a test of the software. With the burner error need to isolate a software or hardware problem.

 

cd

 

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You should probably give up while some on the message board still believe you credible.

 

Also, Roxio needs to look into your "guru" certification, and into your attitude. You are doing an extreme dis-service to this message board, which is, in the end, sponsored by Roxio.

 

 

 

Thank you for informing this "clueless guru" that "burning" is very different than writing to a hard drive :blink:

If you are using 1.5c US DVD then no wonder you are having burn problems especially using Memorex and Sony :lol:

 

 

Tried everything, including spending $40 for the RegCure. I was able to write an ISO image with no problem. But no matter what I try, and I've tried Everything. The Creator 2009 will not "Burn" to a disc. One other symptom that may not have been clearly stated, is that after pressing the "Go" button to start the burn, never does the burner light come on, which would indicate that the software is checking the disc. It just ejects the disc. And, when the disc is inserted, you can open the "Tools" menu, and click on the "Get Disc Information" option, and it clearly states that the disc is "Blank Media". And after closing Creator 2009, I am able to use the same disc, and burn to it using the afformentioned programs.

 

Thanks Again !

 

 

 

**000000 1 2 3 5 No additional sense information When the error code is all zeros, there are many cases where the error code the drive produces is not received by the application due to an unstable connection or interference from running programs. If the problem is not solved when you try the suggested actions, get your drive checked. http://www.cdr-zone.com/articles/atapi_err...des_page_1.html

 

Go to the link and try 1235 at the bottom of the page.

 

How large is the file? What type of file is it?

 

Have you tried a smaller file to single layer DVD Media? Try what Walt did, write to a iso to the HD as a test of the software. With the burner error need to isolate a software or hardware problem.

 

cd

 

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Might we be facing an error in the SONIC application which is not present in the original version, but was introduced when the original suite was split up/cloned/budded off to make the Special and Ultimate versions, and/or the Service Pack ??

 

Today I returned the ultimate edition to the store and got the standard edition instead. I just installed it and it works flawlessly. So there is probably some merit to Brendon's idea that there is something wrong with the Special/Ultimate editions.

 

I hope this helps.

 

sapient

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This is my thread. If you go back to the prior page, from where you launched the thread, you'll see that "Steven C" started the thread. In case you can't tell, I'm "Steven C".

 

As for following advice, I'm very surprised that the "Digital Gurus" on this message board are completely clueless.

 

I came to this message board to try and get some help, and all I've gotten so far is insults. I wonder if Roxio knows how you people behave...

 

As to what side it's on, I've stated several times that I can burn using any other program, what part of this is unclear ? Windows Vista will burn, "Creator Classic" will burn, and all my hardware and drives are functioning perfectly. So, the application indicated in the link:

 

 

 

is the culprit by default. Although, the math to that conclusion may be a little advanced for a Guru.

 

 

 

 

 

I am now utterly amazed at the uncommon sense exhibited here. If this problem happened with Everyone, then you would have already acknowledged that there is an issue. If this happened with Everyone, then the entire message board would be dedicated to the problem, and not just this thread.

 

Again, the math may be a little advanced...

 

 

Daithi's post was in response to Sapient's post. You sneaked a post in, while he was typing. :)

 

I just did a testing, burning to a CD, using Burn Data Disc, and it worked.

 

post-81-1227406106.jpg

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