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jlove

New Version Of Mydvd Any Better?

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I'm on the fence about upgrading. For one thing, Roxio tech support has been terrible for the past year--they take forever to answer and the answer is often non-responsive to the issue. I've been a Roxio user since v5, and the drop in support quality over the years has been palpable. On the other hand, this forum has been great, so it does go a long way to compensate.

 

For the most part, v10 is working fine for me. I've reviewed the improvements, and they seem mostly focused on HiDef and other leading technologies while I'm pretty much happy with the older formats. But one reason I would definitely upgrade is if MyDVD worked any better in 2009 than it does in v10. My chief complaint (other than the funky menu-creation system) is that for some reason a number of .vob files I have seem to choke the MyDVD image writer. So sometimes I will try to create a DVD by combining .vob files and it will work just fine, other times it will start and get stuck in the middle somewhere.

 

When this happens, it seems to get stuck in the same place if I try to re-do it. I've even tried moving the .vob from one spot (say the third movie selection) to the first--after the move, it will get stuck in the same place. I know the files are fine, because I can create a DVD with any other authoring s/w of just the one .vob. Also, I can preview or even watch the entire clip in Media Player. If there was a problem with the file, I would imagine that these other processes would fail as well.

 

I've given up trying to make this work in v10 (since I can't get any reasonable help from tech support), but if anyone has tried this sort of thing and knows that it works in 2009, I would definitely upgrade.

 

I'm using a reasonably powerful quad-processor machine w/4GB RAM, Vista64 Home Premium, and about a terabyte of disc.

 

Thanks in advance for anyone who takes the time to reply.

 

-- Jack

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Thanks for replying, Jim. I did look through the item prior to posting and read all the obvious topics, but I didn't see anything specific to MyDVD. Based on your reply, I continued looking through some of the other 2009 topics and found a few related to MyDVD, but I didn't see an answer to my issue. If you think I've missed something, please give me a more specific hint.

 

Reading the other replies did raise another question for me. If I do choose to upgrade, is there still a reason to fear uninstalling the prior version of Roxio? In years past (and I'm not saying this wasn't more Microsoft's fault than Roxio's) uninstalling Roxio could cause the computer to lose the ability to address external discs. I had this problem and wound up needing to re-install my O/S. I hope I'll be able to deinstall Creator 10 prior to installing Creator 2009 without worrying about this (although believe me, this time I will save a copy of my registry first). On the other hand, I've got so much disc space, maybe it makes sense to just install the new product and forget about the old one being there. :-)

 

-- Jack

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Jack: a more specific hint? :lol:

 

I prefer 2009 as it continues to grow.

 

Something lost in VW – MyDVD was the use of Markers from VW to create Chapters in MyDVD… The EMC 10 method could be of use but then I can see Markers being improper too… Of course you still can create Chapters within MyDVD and I personally feel that the Authoring program is the place to do this. Edit: It can be done but it is a donkey implementation compared to EMC 10.

 

Losing drives is a Windows issue that never happened before XP and isn't fixed in Vista. It seems to be better but we see a post or 2 about it from time to time.

 

I cannot answer your questions about your files. I don't have problems like that but neither did I in any of the earlier versions…

Edited by Jim_Hardin

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Jack: a more specific hint? :lol:

 

I prefer 2009 as it continues to grow.

 

Something lost in VW – MyDVD was the use of Markers from VW to create Chapters in MyDVD… The EMC 10 method could be of use but then I can see Markers being improper too… Of course you still can create Chapters within MyDVD and I personally feel that the Authoring program is the place to do this.

 

Losing drives is a Windows issue that never happened before XP and isn't fixed in Vista. It seems to be better but we see a post or 2 about it from time to time.

 

I cannot answer your questions about your files. I don't have problems like that but neither did I in any of the earlier versions…

 

Jim,

Although I prefer creating chapters manually in myDVD, using C2009 when I create markers in Videowave and then open the dmsm project in myDVD the markers are there and I convert them to Chapters.

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Jim,

Although I prefer creating chapters manually in myDVD, using C2009 when I create markers in Videowave and then open the dmsm project in myDVD the markers are there and I convert them to Chapters.

Walt: Double check that, I think you would be the only one that it works for in 2009???

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What seems to be the problem with chapter marker? It works fine in Creator 2009 (as described in the last section of this Tip & Trick post). I just tested it again before posting this.

Edited by malatekid

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Walt: Double check that, I think you would be the only one that it works for in 2009???

 

I did double check :rolleyes:

Also works for malatekid :rolleyes:

 

Exactly what problem are you having with it?

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Jack: a more specific hint? :lol:

 

I prefer 2009 as it continues to grow.

 

Something lost in VW – MyDVD was the use of Markers from VW to create Chapters in MyDVD… The EMC 10 method could be of use but then I can see Markers being improper too… Of course you still can create Chapters within MyDVD and I personally feel that the Authoring program is the place to do this.

 

Losing drives is a Windows issue that never happened before XP and isn't fixed in Vista. It seems to be better but we see a post or 2 about it from time to time.

 

I cannot answer your questions about your files. I don't have problems like that but neither did I in any of the earlier versions…

 

I thought I was being amusing with the specific hint request, but perhaps one can be overly subtle. :mellow:

 

Since I use Roxio software quite a bit I'm willing to make the once a year voluntary contribution, but see below.

 

Back to serious matters. If the "missing drive" problem persists (and I agree that this is more of an MS issue, but Roxio still needs to deal with the fact that customers are experiencing it when installing or (especially) de-installing Roxio software), what should we consider "best practice" to be in installing new versions? This alone is enough to deter me from upgrading as I never want to experience that problem again.

 

Many software vendors provide automated mechanisms that de-install a prior version and handle (or at least try to handle) glitches.

 

Thanks,

 

-- Jack

Edited by jlove

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Actually it can happen with any CD/DVD burning software - that's why MS did the KB article on it (they know it was something they did)

 

If you read the page it does say:

 

you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"

 

and also:

 

This problem is caused by two Windows registry entries that have become corrupted.

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I thought I was being amusing with the specific hint request, but perhaps one can be overly subtle. :mellow:

 

Since I use Roxio software quite a bit I'm willing to make the once a year voluntary contribution, but see below.

 

Back to serious matters. If the "missing drive" problem persists (and I agree that this is more of an MS issue, but Roxio still needs to deal with the fact that customers are experiencing it when installing or (especially) de-installing Roxio software), what should we consider "best practice" to be in installing new versions? This alone is enough to deter me from upgrading as I never want to experience that problem again.

 

Many software vendors provide automated mechanisms that de-install a prior version and handle (or at least try to handle) glitches.

 

Thanks,

 

-- Jack

 

I know its silly to reply to one's own post, but I decided to log a ticket with Roxio Tech support, so I'll let the community know what if any reply I get. I can take just about anything, but that "missing drive" problem was the ne plus ultra. -- J

 

Actually it can happen with any CD/DVD burning software - that's why MS did the KB article on it (they know it was something they did)

 

If you read the page it does say:

 

you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"

 

and also:

 

This problem is caused by two Windows registry entries that have become corrupted.

 

Yes, indeed--and I apologize because I should have replied to you before my most recent post. I agree that this is an MS problem, and I agree that the source is a registry corruption issue. In my case, however, fixing the registry problem according to the KB article that I received from Roxio tech support did not fix the problem. After many attempts to get the thing fixed, I wound up taking the computer to a repair shop. They tried as well, and then re-installed the entire O/S. And I had to recover my data files from a disaster recovery backup. Ultimately the experience cost me $300 and about 20 hours. I suppose that's why they created Vista "Ultimate". :rolleyes: So MS or not-MS, Roxio users get the brunt of this and I think Roxio has little choice but to extend a helping hand when one is afflicted.

 

Anyway, lest this email be drowned in self-pity, let me assure all Roxio fans out there that I am a fan! I think I use the s/w several times a week and most of the time I'm delighted with it. I even mastered an important part of my daughter's recent wedding with the Audio editor, and I'm looking forward to editing the video several family members provided into something watchable. At least for folks in the family. :-)

 

-- Jack

Edited by jlove

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Well, I guess I can't be "on the fence" anymore. I got an offer I couldn't refuse from Roxio, so I now have the 2009 program. But I haven't installed it yet and probably won't until I get an answer on the "missing discs" issue. <sigh>

 

-- Jack

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Well, I guess I can't be "on the fence" anymore. I got an offer I couldn't refuse from Roxio, so I now have the 2009 program. But I haven't installed it yet and probably won't until I get an answer on the "missing discs" issue. <sigh>

 

-- Jack

 

Strong Suggestion: Do a Clean/Install of the current Roxio version before installing Creator 2009. Projects from earlier versions of EMC are not compatible with Creator 2009 (as you probably know from upgrading earlier versions.)

 

If you have a good computer, then you may be able to run both versions (with a few small problems).

 

(Don't forget to turn off (not just pause) your anti-virus before installing.)

 

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