Blu Ray Burn Won't Work

[jpiwaron]

I bought Roxio Creator 2009 along with the blu ray plug-in last week and have had no success burning a blu ray project. Neither blu ray nor AVCHD. FWIW, the copy of Roxio Premiere with blu ray that came with the PC is still installed. That version shipped with the PC from Dell. It was a disappointment that that version will not do a blu ray video project, only data.

 

I need advice on what to do next to solve this problem with Creator 2009. Please read to the end.

 

At first, it crashed with a buffer overrun error at which time did the chat function with Roxio support and was advised a few steps to take to solve the issue. They were to update my video driver and use MSCONFIG to turn off all the start up programs.

 

After doing that, the buffer overrun problem is gone, but now when it comes time to burn a disk in MyDVD, videowave11.exe stops responding. The error message says Windows will look for a solution and tell me about it if it finds one. Of course that never happens.

 

What I have done so far is:

 

1) update the video driver.

 

2) update my blu ray player/burner's firmware.

 

3) delete all temp files in the PC.

 

4) defrag the drive.

 

5) use MSCONFIG to turn off all the start up programs.

 

6) use the option when I go to the burn screen about clearing proxy files. (read about that here)

 

Yet it still won't do either a blu ray burn onto a blu ray disk (BD-RE) or an AVCHD burn onto a regular DVD -R disk.

 

What I have done successfully is use VideoWave directly, not through the home screen, to edit a program (HD TV show recorded with Windows media player from an OTA broadcast) and use the results of that to create two files - one in MP4 format, one in MPG format (MPEG2 I think)

 

I recall VideoWave saying that the MP4 file was for the AVCHD creation, the MPG file for the blu ray burn. So right now, both files are available for me to use.

 

And last, yesterday evening Creator 2009 did successfully do a burn using the MP4 file to a regular DVD -R disk. That disk upon completion did play in my stand alone blu ray player. Though of course with regular DVD resolution.

 

What can I do to make it burn the HD files to the blu ray or AVCHD?

 

 

[Jim_Hardin]

I don't remember about the 16:9 setting right now. It's set for software, the test has been run. Last night in fact. It looks like of cool. Those shrinking/expanding boxes.

 

The driver for the Radeon is what I got at the Dell website. It's ver 8.51 (I think) Which is a different number than what's on the ATI website. I asked ATI why the discrepancy but haven't received a reply.

 

The specific reason I did not use the driver directly from ATI is this - the first time I tried "upgrading" the video driver using the one from their site and not Dell's, it didn't work at all. That was about a week after getting the PC. It was a failure and I had to roll back the driver and return to the old version. So now I went to Dell and got the (a) new driver from them.

The type of files you use are meaningless to a BD or AVCHD project.

 

You open MyDVD

 

Chose File - New Project – Blu-ray or AVCHD

 

Add the files and burn to disc or ISO.

 

There is No choice of 4:3 or 16:9 nor does it care what the files are.

 

Of course a file that is less than BD or HD quality will not be any better just because it was burned as BD or HD, but if it doesn't even complete, it isn't too important.

 

You cannot create a BD project and burn it directly to a DVD. You have to create the ISO first then use the Home app Data – Create – Burn Disc Image to burn it to a regular DVD. - If you have a BD burner & disc, then Video Copy & Convert would work with the ISO or you should be able to burn directly to the BD disc in MyDVD.

 

An AVCHD can burn directly to a DVD disc. (don't know what it do with a BD disc?)

 

But in your case MyDVD is failing in every instance. For fun, start a new DVD project and throw in maybe 2 still pictures. Burn it to ISO.

 

If that fails too, nothing short of a Clean Install is going to fix it.

 

[jpiwaron]

The type of files you use are meaningless to a BD or AVCHD project.

 

You open MyDVD

 

Chose File - New Project – Blu-ray or AVCHD

 

Add the files and burn to disc or ISO.

 

Of course a file that is less than BD or HD quality will not be any better just because it was burned as BD or HD, but if it doesn't even complete, it isn't too important.

 

You cannot create a BD project and burn it directly to a DVD. You have to create the ISO first then use the Home app Data – Create – Burn Disc Image to burn it to a regular DVD. - If you have a BD burner & disc, then Video Copy & Convert would work with the ISO or you should be able to burn directly to the BD disc in MyDVD.

 

An AVCHD can burn directly to a DVD disc. (don't know what it do with a BD disc?)

 

But in your case MyDVD is failing in every instance. For fun, start a new DVD project and throw in maybe 2 still pictures. Burn it to ISO.

 

If that fails too, nothing short of a Clean Install is going to fix it.

 

It came down to doing the clean install. However, the ISO file did not work. Copy & Create did see the ISO file name (along with others) but did not see any program material in it. I made the ISO twice. With the same results. C&C did see material in the other 2 ISOs, but those were created with the previous install and they are regular DVD projects. What do you think is wrong wth the ISO file?

 

Please read all of this to the end.

 

1) I removed Creator 2009 AND the Dell provided Creator Premiere. Both programs gone. Lots and lots of registry keys removed, many, but not all folders/sub-directories removed, but not all. Per the instructions, I deleted those too.

 

2) Emptied the recycle bin

 

3) The I used MSCONFIG to turn off all the programs that start up and some of the services that looked unnecessary for this install. Things like Norton Ghost, iTunes stuff and so one.

 

4) Reinstalled Creator 2009 including the Blu Ray plug-in and the October update.

 

5) I opened VideoWave and saved a project. Then I saved/transferred or whatever they call it that project to an MPG file.

 

6) I opened that MPG file with MyDVD and selected the Burn a Blu Ray project. That's the one that will create the disk with a menu structure.

 

7) Using MyDVD, I emptied the proxy file folder (didn't have to since it's a new install, but want to get in that habit) I also edited to add chapter marks.

 

8) I saved my work to that point

 

9) Then I went to the burn screen and created the ISO file being sure that in the box where you choose the disk type that I chose the one that matched my disk - a BD-RE

 

10) It took about 3 hours to make the ISO file for a 46 minute program. Is that normal?

 

11) when the program finished making that ISO file, I opened Video Copy & Convert from the home screen.

 

But here's where it gets weird. I had no trouble earlier making an ISO file for a regular DVD project. So Copy & Convert found those too. C&C saw the video contained within those two ISOs, but NOT in the newly created ISO for the Blu Ray burn.

 

Now, even though you said that it wouldn't burn a blu ray directly, I went back to MyDVD to give it a try. I thought I might as well try it since the program offers it as an option. So I opened my work, went to the burn screen , made the appropriate choices and burned the BD-RE disk.

 

It worked. I took that disk this morning to my stand alone Blu Ray player and watched it play the 1080i program material on my TV. It's too early to say if it'll ever do it again, but it did this time.

 

I did not have time to try an AVCHD project. I don't know if that will work.

 

 

[Jim_Hardin]

I would burn the MyDVD BD Project to an ISO file rather than to disc.

 

If that completes OK, use Video Copy & Convert to burn the ISO file onto the BD disc.

 

If it doesn't work, Clean Install.

 

[jpiwaron]

I would burn the MyDVD BD Project to an ISO file rather than to disc.

 

If that completes OK, use Video Copy & Convert to burn the ISO file onto the BD disc.

 

If it doesn't work, Clean Install.

 

I want to be clear here - when I say Roxio did a successful burn onto a DVD -R disk, I mean as a regular DVD project. NOT an AVCHD.

 

So, to your reply - creating the ISO file all by itself doesn't work either. Bummer. You're saying that burning the ISO will make a blu ray recording on a blu ray disk, but what about making the AVCHD burn on a DVD -R?

 

So I'll do a clean install. I know there's a procedure around here somewhere explaining that, could you point me to the location?

 

Also, is it a problem to leave the old version of Roxio on the PC? The Creator Premiere that came with it?

[cdanteek]

jpiwaron,

 

You understand yoy need HD Bluray source files created in Videowave (project settings). Bluray hardware a burner, then Bluray media to burn it too?

 

What part isn't working that you feel you need to do a Clean Uninstall - Install?

 

cd

[bimicher]

I want to be clear here - when I say Roxio did a successful burn onto a DVD -R disk, I mean as a regular DVD project. NOT an AVCHD.

 

So, to your reply - creating the ISO file all by itself doesn't work either. Bummer. You're saying that burning the ISO will make a blu ray recording on a blu ray disk, but what about making the AVCHD burn on a DVD -R?

 

So I'll do a clean install. I know there's a procedure around here somewhere explaining that, could you point me to the location?

 

Also, is it a problem to leave the old version of Roxio on the PC? The Creator Premiere that came with it?

 

If you can't create the iso file then there is not much point worrying about burning to disc at this point.

What exactly happens when you try to create the iso file? Any error messages? Some details please!

It seems you have some problems with your setup, hardware/software settings, source files...

 

For the uninstall/install procedure look under the pinned topics in the Installation forum

[Jim_Hardin]

There is probably nothing wrong with the ISO file, you just used the wrong program…

 

Home app – Data – Create – Burn Disc Image.

 

I would have thought that VCC would have worked but assuming you had a BD disc in your drive that may be a flaw. Please double check that???

 

And I did say it would burn directly to a BD disc from MyDVD. What it will not do is burn a BD project to a DVD disc in MyDVD.

 

Yes I think the time rendering seems about right. It is dependant on your CPU speed and any competing process will really slow it down. You are processing much more information and time is the price you pay. I just started a test using your 45 minute movie as a target. – let you know in 3 hours

 

Glad you got it working and thanks for getting back to us!

 

Oh! If you need to do another Clean Install, follow the instructions more closely! As I recall, there are only 5 keys you delete in Registry. If you keep going you may wreck your Registry… It wasn't Roxio but I have done this once before and I did not care for the 2 days I lost getting back to where I was before I did it!

[jpiwaron]

If you can't create the iso file then there is not much point worrying about burning to disc at this point.

What exactly happens when you try to create the iso file? Any error messages? Some details please!

It seems you have some problems with your setup, hardware/software settings, source files...

 

For the uninstall/install procedure look under the pinned topics in the Installation forum

 

 

The files I'm using to test this with are the ones generated by VideoWave from the *.dvr-ms file made by the OTA record function of Windows Media Player.

 

I opened VideoWave directly from the programs list, NOT by going to the "home page" as it were of Creator. After doing some editing on the file, VideoWave allows the option to export (save as, make a file, I don't remember exactly) the resulting work. At that point, from what I'm remembering (I'm not at my home PC right now) the choice of what kind of file to save the work is depends on the destination - for a blu ray project it saved it as a MPG2 file, for the destination of an AVCHD disk it saved the exact same work as a MP4 file. Those 2 files are now available and it is those two I've been attempting to create the blu ray or AVCHD. I also note here that the file size for each (MP4 or MPG) are very different with the MPG file being much bigger.

 

Then I opened MyDVD directly and chose one of those two files for their intended purpose. The error given for burning the disk is that VideoWave has stopped working. The error for burning the ISO is exactly the same. VideoWave has stopped working.

 

The PC itself seems to have enough horsepower for all this to work. And I'm sure there's an error in my setup somewhere, that's what I'm looking for.

 

It's a Dell XPS 420, Vista 32bit, 4 gig ram (I know, Vista32bit only supports 3 gig) ATI radeon 3870. And around 250gig free on the hard drive.

 

jpiwaron,

 

You understand yoy need HD Bluray source files created in Videowave (project settings). Bluray hardware a burner, then Bluray media to burn it too?

 

What part isn't working that you feel you need to do a Clean Uninstall - Install?

 

cd

 

 

Yes, of course. Files were created in VideoWave, I have the blu ray plug in, a blu ray burner and a Blu Ray BD-RE disk.

 

Considering the possibility of a clean install is the result of accounting for what I've done so far and the advise given me in the first reply.

[cdanteek]

When you open Videowave you choose 16:9 as a project setting?

 

Under tools, options, is the Grapics Test set for Hardware or Software? Has the test ever run?

 

What is your ATI radeon 3870 driver version?

 

cd

[jpiwaron]

When you open Videowave you choose 16:9 as a project setting?

 

Under tools, options, is the Grapics Test set for Hardware or Software? Has the test ever run?

 

What is your ATI radeon 3870 driver version?

 

cd

 

 

I don't remember about the 16:9 setting right now. It's set for software, the test has been run. Last night in fact. It looks like of cool. Those shrinking/expanding boxes.

 

The driver for the Radeon is what I got at the Dell website. It's ver 8.51 (I think) Which is a different number than what's on the ATI website. I asked ATI why the discrepancy but haven't received a reply.

 

The specific reason I did not use the driver directly from ATI is this - the first time I tried "upgrading" the video driver using the one from their site and not Dell's, it didn't work at all. That was about a week after getting the PC. It was a failure and I had to roll back the driver and return to the old version. So now I went to Dell and got the (a) new driver from them.

[cdanteek]

The driver for the Radeon is what I got at the Dell website. It's ver 8.51 (I think) Which is a different number than what's on the ATI website. I asked ATI why the discrepancy but haven't received a reply.

 

The driver should be fine, I'm running 8.53 with a 4850 ATI card.

 

I choose 16:9 option, added a 12mb file, choose output, export as. The make move window opens, purpose, Blueray Authoring, Video file quality, Bluray HQ, create video file. It turned my 12mb file into a mpg, 125.707kb Movie file (mpeg).

 

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