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Toast 9.0.4 Crashes On Burn


phoveo

Question

Here are some things to note when I try burn:

"Could not complete the command because of a MacOSX error. Reason code = -32030"

or

Interface error -32030

The connection is not stable

(the system will crash at this point and I get the screen telling me to restart the system)

 

I was able to burn on 1 attempt a cd from iTunes.

 

I've tried using different brands of media (Sony, Memorex, JVC) and different types (CD, DVD, DVD DL). No matter, it all fails.

 

I've tried re-installing Toast. I've also tried deleting the preferences file. Problem persists.

 

I suspect this latest version of Toast is not compatible with OSX 10.5.6.

 

I am bringing my system to Apple tomorrow for an unrelated issue. I did call Apple today about this issue and they suspect it may be hardware related (let's see if the Genius at the store agrees).

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Ok! Thank you very much! But I guess I'm going to use Burn for a while...

 

Bye!

i downloaded Appcleaner program & completely uninstalled my toast 9, put 8 back on & yay she worked again, so im on channel but with 8 which is better than no toast @ all :D

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Thanks to those others who have logged this fault with Roxio. Next question: Has anyone had a useful response from Roxio (ie other than the automated one)? I reported the fault before Christmas and I've still not heard anything from them. Great customer service, thanks Roxio!

 

 

I HAVE NOT HAD A REPLY

 

Thanks to those others who have logged this fault with Roxio. Next question: Has anyone had a useful response from Roxio (ie other than the automated one)? I reported the fault before Christmas and I've still not heard anything from them. Great customer service, thanks Roxio!

 

 

I HAVE NOT HAD A REPLY

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Hey guys i have been trying to reproduce most of your issues since recently updating to OS 10.5.6 on my Intel core duo 2 imac. I have not had any problems burning to my external USB drives or my internal Pioneer drive. For those of you who are still experiencing this issue what system, OS, and drives are you using and how is it set up (USB, SATA, Firewire, or internal)? If you launch the console located in Applications/Utilities/console and copy the report and paste it into text edit and send me that file i would like to try and help you resolve your issue. Did clearing the Toast preferences actually work for those of you who tried that route? Remember that the toast app must be quit and the trash emptied after removing the toast preferences. benndaddy66@aol.com

 

I'm using Toast 9.0.4 (253) on an Intel G5 iMac running OS X 10.5.6 and I'm using the Mac's internal ATAPI OPTIARC DVD RW burner. I had no trouble with Toast 9 until I upgraded OS X to 10.5.6. I can't remember if I was using 9.0.4 or an earlier version of 9 the last time I successfully burned a DVD. OK, here's my problem: I recorded 5:51 hours of the inauguration with EyeTV, then used Toast to burn it to DVD. Toast started encoding the video around midnite and was about 47% completed today at 6:30 am. By 1:30 pm it was 93% encoded. It's now 5:45 pm and Toast says it's still only 93% encoded! According to the Finder, the application isn't frozen. But when I tried to run the Activity Monitor, the Activity Monitor froze. So I suspect something ain't right. I'm going to force quit Toast and try deleting Preferences, etc. as advised in one of the posts above. Meanwhile, I'm really bummed about still being unable to see the inauguration 2 days after recording it because I couldn't watch it live. . . :(

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Hi

 

Exactly the same things happen to me. I get the same error message (Interface error -32030. The connection is not stable), then system crashes.

 

It started happening after I installed the latest update Mac OS X Version 10.5.6 a few days ago. I can still burn CDs and DVDs using the disc utility in my Mac, so I am certain it is a software incompatibility probem between the system software and Toast 9.

 

I hope Apple and / or Roxio is able to get on top of it soon, because it is frustrating.

 

Dogwood

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i downloaded Appcleaner program & completely uninstalled my toast 9, put 8 back on & yay she worked again, so im on channel but with 8 which is better than no toast @ all :D

 

Thanks for the lead on Appcleaner - handy wee utility that, saves scratting around looking for preferences files and the like.

 

I have done the same as you and gone back to Toast 8. Burning now works under 10.5.6. There's no way I'm going to pay for Toast 10 just because 9 doesn't work on 10.5.6 so if Roxio don't issue a fix for Toast 9 then it looks like I'll be sticking at 8 for the foreseeable future. Thanks Roxio.

 

Does anyone know if there's any way to get the default set of menu styles from Toast 9 available to Toast 8? I do prefer some of the 9 menu styles, especially the Alloy one.

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Does anyone know if there's any way to get the default set of menu styles from Toast 9 available to Toast 8? I do prefer some of the 9 menu styles, especially the Alloy one.

See this post where I explain how to have Toast 9 menus in Toast 10. The same steps will result in the menus appearing in Toast 8.

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Here are some things to note when I try burn:

"Could not complete the command because of a MacOSX error. Reason code = -32030"

or

Interface error -32030

The connection is not stable

(the system will crash at this point and I get the screen telling me to restart the system)

 

I am getting exactly the same error message as you, and it seems to have started happening after I installed the latest update for 10.5.6. What make & model of DVD writer do you have? Mine is a Pioneer DVR-115D, installed in my G4 iMac as a replacement for the original superdrive which died a few months back.

 

I have tried deleting Toast and its preferences files, and then re-installing it, but that doesn't fix the problem. I can't burn direct from EyeTV recordings, or from disc images. The problem occurs with DVD-R (Verbatim) and DVD-RW (noname) media.

 

After having wrestled with this for some time I had assumed that the DVD writer was on the way out (which was annoying as I only swapped it a few months back). Then I discovered that I could burn a DVD disc image using Disc Utility - so the hardware begins to look OK after all. I haven't tried burning a CD from Toast, but will do so. Likewise burning a CD from iTunes. Once I've done that I shall consider submitting a fault report to Roxio.

 

The only upside to this at the moment is that I have worked out how to upgrade the DVD writer's firmware, using DVRFlash and bit of fiddling about in Windows to extract the firmware images. DVRFlash is a great utility, kudos to the author.

 

(I might buy another DVD writer anyway as they are so cheap. Or maybe I'll get an external one so I can burn directly on my MacBook. Well, it is Christmas...my babies deserve a present!)

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I stated previously on this thread that Roxio solved the burning problem for me. Not quite true. The delete and re-install of Toast 9 does fix the problem when it occurs (I have now proved that the "secure file delete" is not necessary) - I've even built a Automator workflow to do most of the job for me.

 

However, if I start ToastAnywhere then Toast crashes OS X when it tries to burn to DVD. It does this reliably, 100% of the time. The only cure after that is to delete and re-install Toast. I've told Roxio Support this. Although they are being reasonably responsive, nothing they have suggested that I try so far has got anywhere near fixing the problem. I suspect it is a genuine bug triggered somehow by OS X 10.5.6, and not something that can be fixed just be a bit of tinkering and reconfiguring.

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Hi! Ok I can do it, but,: do you think that can cause any problem to do the Time Machine thing?

 

Thanks!

 

I don't know. I went the safe route and did a full system restore to an empty disc. When I want to burn using Toast I restart the machine using the 10.5.5 boot disc. I use it only for burning from Toast (I have backups, syncing, e-mail polling etc turned off) and I go straight back to 10.5.6 which is my "live" system when I'm done burning. It's a bit of a PITA but it means that I'm less at risk of "polluting" the rest of my data.

 

I realise this may not be much use to you if you don't have a spare disc available to boot from.

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I HAVE NOT HAD A REPLY

 

The "long answer" quoted by Mike Halloran above was the same response that I finally got from Roxio Customer Support. It does actually seem to have fixed the problem for me, though what was different this time from the previous times that I thought I had done a full de-install of Toast including removal of all Roxio preferences files beats me. Maybe the "secure file delete" makes a difference, I don't know. Anyway, I am right now successfully burning a DVD using Toast 9.0.4 under OS X 10.5.6 so I guess grateful thanks are in order to Roxio at last!

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I've created a ticket and hope it will be addressed soon.

 

Thanks to those others who have logged this fault with Roxio. Next question: Has anyone had a useful response from Roxio (ie other than the automated one)? I reported the fault before Christmas and I've still not heard anything from them. Great customer service, thanks Roxio!

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I too am having exact same problem. After three calls to Apple, and one visit to an Apple Authorized dealer, the error is clearly between OS X 10.5.6 and Toast 9.4.

 

 

Here are some things to note when I try burn:

"Could not complete the command because of a MacOSX error. Reason code = -32030"

or

Interface error -32030

The connection is not stable

(the system will crash at this point and I get the screen telling me to restart the system)

 

I was able to burn on 1 attempt a cd from iTunes.

 

I've tried using different brands of media (Sony, Memorex, JVC) and different types (CD, DVD, DVD DL). No matter, it all fails.

 

I've tried re-installing Toast. I've also tried deleting the preferences file. Problem persists.

 

I suspect this latest version of Toast is not compatible with OSX 10.5.6.

 

I am bringing my system to Apple tomorrow for an unrelated issue. I did call Apple today about this issue and they suspect it may be hardware related (let's see if the Genius at the store agrees).

 

 

I too am having exact same problem. After three calls to Apple, and one visit to an Apple Authorized dealer, the error is clearly between OS X 10.5.6 and Toast 9.4.

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I've created a ticket and hope it will be addressed soon.

 

 

 

Ive created a ticket too

 

I have now restored my system with 10.5.5 and Toast 9.0.4 burns DVDs with no problem at all. It is therefore definitely a problem between 10.5.6 and Toast. I'm going to report this to Roxio now.

 

 

how did you retore your system back to 10.5.5

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Sorry for the late reply. My iMac is in for service now on a separate issue altogether (mic doesn't work) however the genius will test the optical drive (which is a Matsushita but I can't remember the exact model number... sorry!). If Apple confirms the drive is OK, or they may even replace it, and the problem persists, then I will assume my presumption is correct in that Toast's latest version is not compatible with OSX10.5.6.

 

I wonder if Toast will acknowledge that there is an issue and re-assure its customers that a fix is on the way?

 

For the time being I am NOT going to update my MBP to OSX10.5.6 (currently 10.5.5) because its all that I have left until the iMac returns from service. And its the only machine Toast seems to work on... for now!

 

P.S. All my same brand/type media burns OK with the MBP that wouldn't burn with the iMac, so the media is OK.

 

So I got my iMac back form Apple today. They decided to change the entire optical drive. The drive I have installed is a Matshita UJ-975. First disc I tried and...

 

Error!!!!!!!!

 

This is CLEARLY a Toast problem now. I hope that the company will provide a timely (its kinda late for that now) recitification. In the mean time. Toast is... toast! I'll use the OS interface for the time being.

 

Too bad. This is a disappointing experience. Apple, in my opinion, seem to have done as much as they can to fix it up if it needed fixing on their end.

 

Batter Up Roxio!!! Whatcha got?

 

P.S. Anyone know how to roll back the OS to 10.5.5??? Can it be done?

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I've done some more testing. I can burn CDs OK on the Pioneer DVR-115D with iTunes. I can also burn CDs OK with Toast. I can burn DVDs OK via a burn folder and using Disk Utility. It really does look like a problem between Toast 9.0.4 and OS X 10.5.6.

 

I've tried re-installing 10.5.6 from the combo package rather than the delta that Software Update uses. The problem still occurs. Right now I am in the process of restoring the last system backup of 10.5.5 to see if Toast works OK with that (I knew Time Machine would come in useful some time). If it does then that will mean that it is definitively a Toast problem, not a hardware problem. Which will be a bit of a relief, because the G4 iMac is a bit fiddly to work on...

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From the last Time Machine backup before the 10.5.6 upgrade was installed.

 

I'm hoping that the advent of Toast 10 won't mean that Toast 9 problems get shelved and we all get told to upgrade instead...

 

 

unfortunately i didnt do a time machine back up but definately will in the future

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From the last Time Machine backup before the 10.5.6 upgrade was installed.

 

I'm hoping that the advent of Toast 10 won't mean that Toast 9 problems get shelved and we all get told to upgrade instead...

 

 

Hi! Ok I can do it, but,: do you think that can cause any problem to do the Time Machine thing?

 

Thanks!

 

Same issue here.

 

MacBook Pro 15" Late '08

 

10.5.5 works fine 10.5.6 don't.

 

 

Yes, but, do you know if is there a problem to roll back to 10.5.5, I mean in the future?

 

Thanks!

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Short answer: Trash any Roxio preference files. Re-boot. Make sure you have 9.0.4. It worked for me.

 

Long answer:

 

 

Thank you for contacting Roxio Technical Support

 

Please follow the Folder Paths below. Once in the Specified folder, please move the following files to the Trash Can. Once all files are move to the Trash, please follow the instrcutions below.

 

Folder Paths:

Macintosh HD/Library/Prefrences/

Macintosh HD/Users/(your user name)/Library/Prefrences/

 

Trash these below files from both folders above(if found in both):

 

com.BelightSoft.DiscCover2.plist

com.BelightSoft.GetBackup2.plist

com.boinx.fotomagico.plist

com.elgato.VideoPlayer.plist

com.lightcrafts.app

com.lightcrafts.jai.plist

com.lightcrafts.metadata2.plist

com.lightcrafts.templates.plist

com.lightcrafts.ui.plist

com.lightcrafts.utils.plist

com.lqgraphics.motionpictures.plist

com.roxio.Deepseasoftware.CDSpindoctor.plist

com.roxio.Popcorn.plist

com.roxio.Streamer.plist

com.roxio.Toast.plist

com.tivo.desktop.plist

Popcorn Preferences

Roxio Toast Prefs

 

And any other com.Roxio.* files found. If you do not see the files in one folder, please check the other.

 

Now you will need to Secure Empty your Trash. Close all windows and return to your desktop, click Finder(menubar)> Secure Empty Trash and restart the computer.

 

When the computer starts up again, please go to the following website and check for any update to your version of Toast, if an update is found for your version, please download and save the update. Install and Replace your version of Toast in Applications with the update.

 

Roxio Toast updates:

http://www.roxio.com/enu/support/toast/software_updates.html

 

Open your Applications folder and double click on your Toast Titanium folder, then double click on the Toast Titanium application. Be sure you are not launching Toast from the .dmg file or Mounted Drive, you need to move the App folder to your Applications folder before launching.

 

**You cannot launch Extras before launching Toast. For all extra software such as CD Spin Doctor, Tivo Transfer, etc click the Extras Menu in Toast.

 

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

 

Regards,

 

Roxio Technical Support

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I just read the posts and I'm having the same issues. My system updated yesterday and since then everything Toast crashes, be it copying CDs or DVDs. Converting and burning files from .flac to a disc crashes my entire operating system. Burning in iTunes or via the Finder works just fine, though.

I'll call Roxio as well. If there's a solution until an update comes along I'll post it here.

 

Still no word back from Roxio (it IS the holidays, after all) but after leaving things alone for a while I attempted to burn some CDs, this time without setting the disc speed (I just left it at best). While things are going slow it is NOT crashing the system or the program. I've yet to try burning a DVD with it but I think the program is communicating with the OS. (And just for the record I'm running Mac 10.5.6 on a 2.4 GHZ Intel Core MacBook.)

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See this post where I explain how to have Toast 9 menus in Toast 10. The same steps will result in the menus appearing in Toast 8.

 

 

got 9 working, i fully deleted all of Toast 9 & 8 that i had on my computer then reinstalled 9 and she works - i used a free application named Appcleaner & it did the below all for me automatically

 

Below is Roxio's reply from my error ticket

 

Toast 9 clean install instructions can be found below:

 

 

1.) Delete the 'Roxio Toast Prefs' file and the 'com.roxio.Toast.plist' file from this location:

Home(UserName)/Library/Preferences/

 

 

2.) Trash the Toast 9 Titanium folder from the applications folder and trash the Dock icon for Toast 9

 

3.) Run Disk Utility (located in Applications/Utilities folder) and Repair Disk Permissions on the hard disk.

 

4.) Restart and Reinstall the update only.

 

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I have now restored my system with 10.5.5 and Toast 9.0.4 burns DVDs with no problem at all. It is therefore definitely a problem between 10.5.6 and Toast. I'm going to report this to Roxio now.

 

I just read the posts and I'm having the same issues. My system updated yesterday and since then everything Toast crashes, be it copying CDs or DVDs. Converting and burning files from .flac to a disc crashes my entire operating system. Burning in iTunes or via the Finder works just fine, though.

I'll call Roxio as well. If there's a solution until an update comes along I'll post it here.

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I am getting exactly the same error message as you, and it seems to have started happening after I installed the latest update for 10.5.6. What make & model of DVD writer do you have? Mine is a Pioneer DVR-115D, installed in my G4 iMac as a replacement for the original superdrive which died a few months back.

 

I have tried deleting Toast and its preferences files, and then re-installing it, but that doesn't fix the problem. I can't burn direct from EyeTV recordings, or from disc images. The problem occurs with DVD-R (Verbatim) and DVD-RW (noname) media.

 

After having wrestled with this for some time I had assumed that the DVD writer was on the way out (which was annoying as I only swapped it a few months back). Then I discovered that I could burn a DVD disc image using Disc Utility - so the hardware begins to look OK after all. I haven't tried burning a CD from Toast, but will do so. Likewise burning a CD from iTunes. Once I've done that I shall consider submitting a fault report to Roxio.

 

The only upside to this at the moment is that I have worked out how to upgrade the DVD writer's firmware, using DVRFlash and bit of fiddling about in Windows to extract the firmware images. DVRFlash is a great utility, kudos to the author.

 

(I might buy another DVD writer anyway as they are so cheap. Or maybe I'll get an external one so I can burn directly on my MacBook. Well, it is Christmas...my babies deserve a present!)

 

Sorry for the late reply. My iMac is in for service now on a separate issue altogether (mic doesn't work) however the genius will test the optical drive (which is a Matsushita but I can't remember the exact model number... sorry!). If Apple confirms the drive is OK, or they may even replace it, and the problem persists, then I will assume my presumption is correct in that Toast's latest version is not compatible with OSX10.5.6.

 

I wonder if Toast will acknowledge that there is an issue and re-assure its customers that a fix is on the way?

 

For the time being I am NOT going to update my MBP to OSX10.5.6 (currently 10.5.5) because its all that I have left until the iMac returns from service. And its the only machine Toast seems to work on... for now!

 

P.S. All my same brand/type media burns OK with the MBP that wouldn't burn with the iMac, so the media is OK.

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