Jump to content
  • Who's Online   0 Members, 0 Anonymous, 3 Guests (See full list)

    • There are no registered users currently online

Indian Call Centres Go Quiet? (we Wish)


bds1958
 Share

Recommended Posts

Last time it happened it sort of cut off Iran's internet - quelle surprise :lol:

 

The excuse last time was that it was a ship dragging its anchor - this time it's a trawler snagging the cable with its net

 

The February one (four cables, maybe five)

http://www.ilovebonnie.net/2008/02/06/appa...pt-to-malaysia/

 

This one

http://news.bbc.co.uk/1/hi/technology/7795320.stm

Link to comment
Share on other sites

Aw Cr*p.............

 

 

The banks "outsourced" to India to save money.

 

They've all gone "t*ts up".

 

I've helped bail them out of the sh*t.

 

So I want the call centres back in this country to provide jobs for Britain. The only proviso is that the operators must speak with a refined N.I. or Scottish accent.

 

"Up Yer Kilt"

 

 

 

Link to comment
Share on other sites

Some British friends broke down while driving the countryside in Scotland, and rang their Automobile Association for help. They explained carefully where they were, but the call centre operator in Mumbai kept asking them "What part of London is that??"

 

They gave up on the call centre finally and limped through to the next settlement, where the village mechanic's wife put them up for the night while her husband fixed their car.

 

Brendon

Link to comment
Share on other sites

It isn't just the call centres that get messed up Brendonn

 

Years ago I used to work for the main Philips agents here and was waiting for a delivery of some spares - the parcel eventually arrived, addressed to Eirco Services, Ormeau Avenue, Belfast, NI, but scrawled on it by the GPO was

 

"Not London N1 - try Northern Ireland"

Link to comment
Share on other sites

I was on about the bloody comments on the country!!!!

You're being hyper-sensitive there. Please chill.

 

The posts are commenting adversely on all this inappropriate outsourcing. It's totally wrong to outsource this work to a country where - bright as they are - the people don't have the local knowledge to guide a traveller round the countryside, or the fluency in all the many languages and dialects spoken in places like the British Isles to deal effectively and quickly with all their callers.

 

The criticisms here are about the big organizations outsourcing the work to places where they can and do pay a pittance to the workers, and is not poking fun at the country of the workers. I certainly am not criticizing their country, and I'm sure Daithi meant to say he wasn't.

 

Regards

Brendon

Link to comment
Share on other sites

So I want the call centres back in this country to provide jobs for Britain.

"Up Yer Kilt"

Why don't these outsourcing big organisations take

their bloody sources back to their own country then!!!!

so that you could understand each other...better!!!!..Och aye the noo!!!

foolish0.gif

Edited by Ijar
Link to comment
Share on other sites

I don't it's right to poke fun at the people of the country - and their knowledge!!!!

disdain2.gif

 

Now you are becoming hyper-super sensitive. If you read the above, there was no intent to criticize a country. One can criticize an organization, philosophy or process without criticizing the people who work within the boundaries and who really try to help.

 

I think that the frustration comes from improper training. People are giving a book of solutions and have a problem if it is not in the book. I've been told that, after I explained an issue AND had provide information about what I did, the person went to page one of the book and started there. There really seems a reluctance to bump unresolved issued up a level to someone who knows more than what is in the book.

 

Recently my son called a help center to fix an issue and found that the call center was in my home town in PA.

 

I think that this thread has run its course.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

×
×
  • Create New...