Usb Capture Device

[marinedad]

I ordered my roxio 2009 online 11/28. It come with a usb videcapture divice. The usb device worked 1st time out of the box & has not worked again. I have been on the phone with support 2 or 3 times.We have tried sevral things, on luck. The tect.said it probly did need to be replaced,like my p PC is telling me.He told me i would get a email from roxio telling me what to do . has not happend. The thing just cost $30 ,but they should replace it or give me my $30 back. Have already bought a differnt 1 for $19 ofline works good. ROXIO to u bad business.

[Jim_Hardin]

Same answer as when you posted on the 12/4…

 

And again on 12/10…

 

Do you ever read the posts you start?

 

[grandpabruce]

I ordered my roxio 2009 online 11/28. It come with a usb videcapture divice. The usb device worked 1st time out of the box & has not worked again. I have been on the phone with support 2 or 3 times.We have tried sevral things, on luck. The tect.said it probly did need to be replaced,like my p PC is telling me.He told me i would get a email from roxio telling me what to do . has not happend. The thing just cost $30 ,but they should replace it or give me my $30 back. Have already bought a differnt 1 for $19 ofline works good. ROXIO to u bad business.

 

Contact them again, if the drivers that they gave you didn't work.

 

[sknis]

Also make sure you e-mail is set to accept e-mail from Roxio. The responses may have been shuttled to your spam folder.

[marinedad]

Lost tect. suport phone # .can someone help?

[gi7omy]

http://selfserve.roxio.com/(S(jhgnlq55f0t2...ia))/Login.aspx

 

log on with your e-mail and password (same as for here)

[marinedad]

Same answer as when you posted on the 12/4…

 

And again on 12/10…

 

Do you ever read the posts you start?

I have talked to the tect. on the phone,it is or has to be the usb capture device is bad. the last thing he told me was roxiowould email me &let me know what thay was going to do about it.have not got that email .still have a open ticket ,can not get a reply there either.it,s not like you can jump in the truck an take it back .You have to try to get someone on the phone whenyou can or wait on a email. You can't make them do anything ,but they have have your money & you have a product that dose not work. Hope you have a happy new year.

[grandpabruce]

I have talked to the tect. on the phone,it is or has to be the usb capture device is bad. the last thing he told me was roxiowould email me &let me know what thay was going to do about it.have not got that email .still have a open ticket ,can not get a reply there either.it,s not like you can jump in the truck an take it back .You have to try to get someone on the phone whenyou can or wait on a email. You can't make them do anything ,but they have have your money & you have a product that dose not work. Hope you have a happy new year.

 

Contact Customer Service and tell them they need to send you a new USB device. Don't take "no" for an answer.

 

[Jim_Hardin]

I would call them, webbing can be a waste of time.

 

I just got an answer from my online bank to a question I submitted Nov 4th!!! The answer was to call them…

 

Of course 5 minutes after I clicked Send in November, I was on the phone and referred to a number of another company and matter resolved in 15 minutes. Or wait on a web answer for 2 months only to find out I need to call them…