Different Problem

[Ken Goodwin]

Creator 2009 with SP2 installed.

 

Program: PhotoSuite Attempt to open a photo by numerous means File --> Open

or

Photo --> Open/Create --> Open Photo

 

results in Runtime Error (MS Visual C++ Runtime Library) Program...File\Roxio Creator 2009\PhotoSuite11\PhototSuite11.exe

 

Note that Ctrl + O doesn't work at all

 

Thus can't get any photo into the program (Ctrl+C in Windows Explorer can't Ctrl + V in PhotoSuite nor can I drag anything from Windows Explorer onto the PhotoSuite canvas).

[Jim_Hardin]

Creator 2009 with SP2 installed.

 

Program: PhotoSuite Attempt to open a photo by numerous means File --> Open

or

Photo --> Open/Create --> Open Photo

 

results in Runtime Error (MS Visual C++ Runtime Library) Program...File\Roxio Creator 2009\PhotoSuite11\PhototSuite11.exe

 

Note that Ctrl + O doesn't work at all

 

Thus can't get any photo into the program (Ctrl+C in Windows Explorer can't Ctrl + V in PhotoSuite nor can I drag anything from Windows Explorer onto the PhotoSuite canvas).

Runtime Error = Broken Program = Clean Install

 

What part of that equation are you struggling with?

 

[Ken Goodwin]

Runtime Error = Broken Program = Clean Install

 

What part of that equation are you struggling with?

 

That the equality doesn't hold. I've done three clean installs in earlier attempts just to install Creator 2009. It passeth all understanding on why every Creator 2009 problem requires a clean install which takes about an hour of serious effort to fully execute. It is possible that something got nailed since the last clean install 50 days ago including possible problems introduced by the two updates SP1 and SP2 since my last successful clean install. Copying the DVD to the desktop in addition to the clean install steps did finally solve the installation problem but to face yet another clean install is very discouraging. I spend more time doing clean installs then I actually do in using the program. But I will try once more and report back.

 

I have earlier reported on a few typos/omissions on your clean install instructions that I believe have been fixed. One that I ran across on the forums.support.com (topic 42939, entry 229429) related to my installation problems was a registry key "left behind during an unexpected rollback that prevents installation of the content" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7A7B3764-7F17-4AB1-A1D3-3B01F5FF07445 (Creator 2009) I did find this item in my registry, which I deleted and wonder if it should be included in the general instructions.

[Jim_Hardin]

I don't work for Roxio, so it really isn't my clean install instructions… Haven't seen anyone from Roxio on the board in ages.

 

You do not need SP1, only SP2.

 

In spite of what you said, the Clean Install has worked on yours and it has run for 50 days before it failed on your PC. The question becomes, what is different about your PC?

 

There are 2 other known conditions/fixes that occur during install but that only applies to specific conditions, none of which you have mentioned.

 

If you have a problem please start a New Topic rather than butting into someone elses.

 

[Ken Goodwin]

Sorry about the 'hijacking'. To me, both of us were experiencing run time errors when attempting to open pictures so it seemed reasonable to keep the posting traffic down but if generating more noise is not a problem, then I can always add my own 3 dB to the situation.

 

Understand that SP2 incorporates SP1; both updates were installed at different times after I finally got 2009 to run a while back.

 

Not really sure about things that might have changed since this was the first time I've ever tried PhotoSuite. It might never have worked. The only portion of Creator 2009 that I've used is Creator Classic and copying a DVD or two. These portions continue to operate without a problem - only PhotoSuite seems to be having a problem. My computer changes daily with substantial updates from Microsoft, Norton and so forth so to guess what might have changed .............

 

Anyway, appreciate the assistance. I will let you know what transpires after the next clean install although it will be a while before I get up the fortitude to go thru that exercise again. Wish Roxio would automate the process. Since I've been using the product since Easy CD Creator 5 Platinum, there is always 'stuff' left behind as the revisions are released. And Roxio never tells you to uninstall or not. My practice is to uninstall but that hasn't worked since I've had to go thru these clean installs ever since Roxio Creator 8.

 

 

 

I don't work for Roxio, so it really isn't my clean install instructions… Haven't seen anyone from Roxio on the board in ages.

 

You do not need SP1, only SP2.

 

In spite of what you said, the Clean Install has worked on yours and it has run for 50 days before it failed on your PC. The question becomes, what is different about your PC?

 

There are 2 other known conditions/fixes that occur during install but that only applies to specific conditions, none of which you have mentioned.

 

If you have a problem please start a New Topic rather than butting into someone elses.

 

[Jim_Hardin]

A runtime error is for a problem that occurs within a specific program when something happens that was not anticipated. When a program is working and suddenly stops working, it has to be fixed.

 

Since 2009 lacks a Repair option, it is going to have to be installed again. Since there is no way to tell how much is broken, then the Clean Install makes more sense.

 

Things left behind by programs didn't happen before Win95. It was when MS went to the Registry system that programs don't always uninstall without leaving remnants.

 

Remnants are something that the uninformed hold up as 'proof'… I worked for a company that had about 1,500 PCs. Not a single one ever had a Reg Cleaner run on them and most serve for 5 to 7 years before being replaced. Not a single one ever failed because its' Registry was too full…

 

Auto Updates are pure folly. I would never let Microsoft or Norton or anyone else decide what needs updated on my PC's!

 

One thing the regulars do watch for here is a trend. If more and more users start getting a Runtime error with PhotoSuite, we try to pin down similarities. But if some run XP and others run Vista, that eliminates the OS as the culprit. (probably)

 

But if one person sees a error and weeks later one more sees it, probably not connected…