chimichanga Posted December 30, 2008 Report Share Posted December 30, 2008 Step 2 does not bring anything up in capture device... I installed the service pack 2 download...still nothing... another link: http://kb.roxio.com/content/kb/Creator/000...R?set-locale=en this lets me download a file, but won't let me open it... it says "please log in as an administrator. error:2" help Link to comment Share on other sites More sharing options...
gi7omy Posted December 30, 2008 Report Share Posted December 30, 2008 Are youi logged into XP with Administrator privileges? If not, there's the problem there. In Vista, you have to be admin also and tell UAC that you want the program to run Link to comment Share on other sites More sharing options...
chimichanga Posted December 30, 2008 Author Report Share Posted December 30, 2008 yes I am... I tried "run as" I tried everything... I saved the file on my desktop and opened it...same message... It's not Mcafee, as I tried that... I tried registry editor, and followed a "fix" I found online...nothing... Funny thing is that the service pack 2 specifically states it will fix it... "The Creator 2009 Service Pack 2 download includes the following updates and fixes: * Improves compatibility with popular portable devices such as Blackberryphones and iPods. * Resolves some video quality issues when producing AVCHD and Blu-ray discs. * Resolves rare program hang that occurs when ripping certain audio CDs. * Resolves LP and Tape Assistant not detecting Roxio Capture USB device. * Addresses a number of minor issues throughout the product, including translation issues. * All Creator 2009 <Service Pack 1> updates and fixes. nothing shouldn't it recognize the usb capture device like the rest of the program does? Link to comment Share on other sites More sharing options...
dissatisfied Posted December 30, 2008 Report Share Posted December 30, 2008 Good luck with that. I struggled for two days to figure this out. Same problem: the USB capture device is not seen in Plug and Burn (page 2). My USB capture device is working fine as I can utilize it in other segments of the software. I submitted a "ticket" to Support but I don't expect to hear back anytime soon. VERY frustrating! I am very close to submitting a rating to the online distributor (Amazon) so that others aren't similarly burned. Link to comment Share on other sites More sharing options...
grandpabruce Posted December 30, 2008 Report Share Posted December 30, 2008 Good luck with that. I struggled for two days to figure this out. Same problem: the USB capture device is not seen in Plug and Burn (page 2). My USB capture device is working fine as I can utilize it in other segments of the software. I submitted a "ticket" to Support but I don't expect to hear back anytime soon. VERY frustrating! I am very close to submitting a rating to the online distributor (Amazon) so that others aren't similarly burned. Plug and Burn only works when connected via firewire, I believe. Link to comment Share on other sites More sharing options...
bimicher Posted December 30, 2008 Report Share Posted December 30, 2008 Good luck with that. I struggled for two days to figure this out. Same problem: the USB capture device is not seen in Plug and Burn (page 2). My USB capture device is working fine as I can utilize it in other segments of the software. I submitted a "ticket" to Support but I don't expect to hear back anytime soon. VERY frustrating! I am very close to submitting a rating to the online distributor (Amazon) so that others aren't similarly burned. The USB device is mainly designed to capture from analog devices; it will not capture from digital camcorders since Roxio uses firewire connection to capture from digital DV (tape) camcorders. It cannot used for Plug & Burn. Link to comment Share on other sites More sharing options...
chimichanga Posted December 30, 2008 Author Report Share Posted December 30, 2008 The USB device is mainly designed to capture from analog devices; it will not capture from digital camcorders since Roxio uses firewire connection to capture from digital DV (tape) camcorders. It cannot used for Plug & Burn. Their tech support disagrees with you...Talked to them this morning, and they tell me the patch was designed to fix the problem One other bug...I capture video to my external HD...works fine, but the software only believes the HD has 4 GB, when in fact it has 90 GB...any ideas? Link to comment Share on other sites More sharing options...
gi7omy Posted December 30, 2008 Report Share Posted December 30, 2008 Tech Support have it wrong - the USB device is for ANALOGUE and NOT for digital (the patch was supposed to fix audio only connections but that still needs a work round) 4 GB limit - what is your main drive formatted with? That's a limitation on FAT32 (you need NTFS if you want latger files) Link to comment Share on other sites More sharing options...
malatekid Posted December 30, 2008 Report Share Posted December 30, 2008 I cannot see it well but it appears that the Plug & Burn in this video demo (2 minutes into the demo) for the "Roxio Easy VHS to DVD" software uses a USB capture device to capture from VHS. The spokeperson alluded to the Creator 2009 early on in describing the software. So I'm wondering if this is the same Plug & Burn in Creator 2009. The video shows a 2-step Plug & Burn. It might be the workings of the Plug&Burn in that software is different from the one in Creator 2009. So I might not be comparing apples to apples. If I remember correctly, the Roxio Easy VHS to DVD came ahead of SP2 pack for Creator 2009. Could it be that things incorporated in Easy VHS were reflected in the SP2 pack (hence the SP2 pack?)? Link to comment Share on other sites More sharing options...
chimichanga Posted December 30, 2008 Author Report Share Posted December 30, 2008 Tech Support have it wrong - the USB device is for ANALOGUE and NOT for digital (the patch was supposed to fix audio only connections but that still needs a work round) 4 GB limit - what is your main drive formatted with? That's a limitation on FAT32 (you need NTFS if you want latger files) I do have the deluxe edition (w/ the USB capture device)...It won't even recognize the device... My external HD is formatted as FAT 32...sounds like you nailed it there...wonder if I could reformat it? thanks Link to comment Share on other sites More sharing options...
malatekid Posted December 30, 2008 Report Share Posted December 30, 2008 My external HD is formatted as FAT 32...sounds like you nailed it there...wonder if I could reformat it? Take a look at this article. Link to comment Share on other sites More sharing options...
chimichanga Posted December 30, 2008 Author Report Share Posted December 30, 2008 Take a look at this article. thanks guys for the collective help...doing it now on the plug and burn...tech supp did say that it isn't the best way to go about it...it does not allow for editing... So it seems that capturing to my external HD (after the format) and burning a DVD is best...Now all I need is a new laptop (my old one is 4 years old, and it takes 90 minutes to burn a 2hr DVD Link to comment Share on other sites More sharing options...
Question
chimichanga
Step 2 does not bring anything up in capture device...
I installed the service pack 2 download...still nothing...
another link:
http://kb.roxio.com/content/kb/Creator/000...R?set-locale=en
this lets me download a file, but won't let me open it...
it says "please log in as an administrator. error:2"
help
Link to comment
Share on other sites
11 answers to this question
Recommended Posts
Archived
This topic is now archived and is closed to further replies.