No Drive Detected

[JRobinson79]

Here's the program information right out of the "About This Software"

 

 

Creator Premier

Version: 1.1.010 SP1

Build: 110B10A, DLP

Serial Number: deleted

Copyright: Sonic Solutions 2007

 

Module Name: PX Engine

Build: 4.10.28a, 31

Copyright: Sonic Solutions 2007

 

Module Name: Roxio Central Core

Version: 3.7.0

Build: 370B16B, DLP

Copyright: Sonic Solutions 2007

 

Module Name: Roxio Creator Tools

Version: 3.7.0

Build: 370B04B, DLP

Copyright: Sonic Solutions 2007

 

Module Name: Roxio Creator Data

Version: 3.7.0

Build: 370B06A, DLP

Copyright: Sonic Solutions 2007

 

Module Name: Roxio Creator Copy

Version: 3.7.0

Build: 370B05A, DLP

Copyright: Sonic Solutions 2007

 

Module Name: Roxio Creator Audio

Version: 3.7.0

Build: 370B05A, DLP

Copyright: Sonic Solutions 2007

 

My DVD Burner is a TSSTcorp DVD+-RW TS-H653B. Computer is a Dell XPS 420 running Windows Vista Home Premium SP1. I've downloaded the latest firmware update for my drive from Dell as well as updated the PxEngine (last updated 7.14.08) as I've seen from other threads. Windows Vista itself has no trouble burning / reading the drive. I've uninstalled the drive and it was reinstalled by Vista upon completion of a reboot. If you need any more information I'll get it to this thread as soon as possible.

 

Thanks in advance.

Edited December 30, 2008 by gi7omy

[Big_Dave]

If this version of Roxio was preinstalled by Dell, then it's an OEM version of Roxio and you should contact Dell for support.