No Drive Detected

[shawnw]

I am trying to help my father with his Dell computer. It is running Vista Home Basic Software. It had Roxio Creator 10 pre-installed from Dell. When we try and use it to burn a CD, it says no drive detected. Is there a Vista patch out there that needs to be deployed? or is there something basic to be done to make the computer aware of the disk drive?

[cdanteek]

Click on # 5 in my signature, follow the instructions and reboot when done....

 

cd

[shawnw]

Thanks for the quick reply....after down loading and executing the PX engine file, the Destination Drive still says No Drive Detected....Any other ideas? Is there something basic in the drive set up (if there is such a thing)? Like with a printer, designating a default setting?

[cdanteek]

Did you reboot the pc after?

 

Does the drive show in My Computer?

 

Is it a IDE Drive or SATA Drive?

 

cd

Edited December 31, 2008 by cdanteek

[shawnw]

Did you reboot the pc after?

 

Does the drive show in My Computer?

 

Is it a IDE Drive or SATA Drive?

 

cd

 

 

Yes, I did reboot, the drive does show, and it is a SATA type. I do apprecieate your help. One thought, when looking at the properties of the drive, I noticed the drive comes up with a long label....looking down the list I saw a CD rom option. After clicking on the CD rom drive label for the E: drive, I worked my way through the menues to change the drive.....then reboot. Upon looking at the E drive again through My Computer, the drive name was back to where it was, but now it was just shadowed....not in deep blue? I am just computer literate enough to be dangerous.

 

My thought is that the drive is not configured or labeled in such a way the the Roxie Easy Creator can see it. But as I said above, the Change Settings choice does not seem to make the change stick...the drive is now shadowed?

 

don't know if this makes any sense?

 

Thanks

[cdanteek]

One thought, when looking at the properties of the drive, I noticed the drive comes up with a long label....looking down the list I saw a CD rom option. After clicking on the CD rom drive label for the E: drive, I worked my way through the menues to change the drive.....then reboot. Upon looking at the E drive again through My Computer, the drive name was back to where it was, but now it was just shadowed....not in deep blue?

 

You have to explain this a whole lot better, with details I can understand.

 

cd