Jolly174 Posted December 31, 2008 Report Share Posted December 31, 2008 I'm trying to install Creator 2009 and the installation hangs at "installing Microsoft .net v3.5 Any ideas to help me get past this? Thanks Link to comment Share on other sites More sharing options...
laslc Posted April 18, 2009 Report Share Posted April 18, 2009 Good news bad news. I had successfully installed Creator 2009. Some glitches along the way, but I worked my way through it. Namely the main startup console would not launch. After installing the Creator 2009 SP3 update the main Creator 2009 console launched properly. I worked with it for a day without any additional changes and no issues. However, after installing the drivers for my Canon ZR 65MC video camera, the main console is failing again. The individual components still work. To try to get back to a stable point, I uninstalled this driver and attempted a system restore that I set prior to installing the new driver. Unfortunately Windows XP indicates the system restore could not be completed. Any ideas? Windows XP SP3 Radeon X1650 PRO Sound Blaster X-Fi Elite Pro 320 GB Hard Drive for Data (50% free) 120 GB Hard Drive for system (80% free) 4 MB RAM Link to comment Share on other sites More sharing options...
gi7omy Posted March 24, 2009 Report Share Posted March 24, 2009 The MS patch caused a problem which only occurred in the initial installation - SP3 for Creator 2009 should fix that Link to comment Share on other sites More sharing options...
Linda13 Posted March 27, 2009 Report Share Posted March 27, 2009 After hour of messing around to get this program to load I followed the instructions by rookie which were as follows. I am now jumping for joy. The following worked a treat. Follow the Roxio Clean Install procedure described in the pinned post entitled Clean Install For C2009. Uninstall .Net Framework v3.5 Follow the steps stated here: http://kb.roxio.com/content/kb/Creator/000214CR to prevent DirectX 9 issues. Disable system antivirus/firewall. Then take modem offline to prevent internet activity. Reboot. Run installation wizard. Reconfigure start up programs using "msconfig". Reboot Bring system antivirus/firewall online. Do the same for the modem. It is everything that I followed to have success. Is this summary accurate? This was a lot of digging to get an out of the box software to run. Thanks for all your help to everyone. Thanks Rookie Link to comment Share on other sites More sharing options...
laslc Posted April 12, 2009 Report Share Posted April 12, 2009 Thank you Lord (full bow). Seriously this sort of specific guidance is exactly what these forums are all about. Thank you. I have a question about the .NET 3.5 uninstall. Last April '08 I finally had to throw in the towel on getting EMC 10 to install. This April '09, I am going to give it another go. I took the clean install notes a step further by completly wiping my system drive and installing a fresh version of Windows XP. XP has been fully patched including .NET 3.5. Everything now runs perfectly. I have purchased Roxio Creator 2009 and plan on moving forward. My question is, should I uninstall .NET 3.5 as you recommend in your post? Any thoughts appreciated. My System: Dell Dimension 8300 Intel Pentium 4, 2.8 GHz Windows XP Home, SP3 Video: ATI Radeon X1650 PRO 512MB DDR2 (Catalyst Control Center and Avivo Video installed) Audio: Sound Blaster X-Fi Elite Pro RAM: 4GB System Drive: 120 GB, 82 GB free (other data drives in use) Link to comment Share on other sites More sharing options...
Jim_Hardin Posted April 12, 2009 Report Share Posted April 12, 2009 Thank you Lord (full bow). Seriously this sort of specific guidance is exactly what these forums are all about. Thank you. I have a question about the .NET 3.5 uninstall. Last April '08 I finally had to throw in the towel on getting EMC 10 to install. This April '09, I am going to give it another go. I took the clean install notes a step further by completly wiping my system drive and installing a fresh version of Windows XP. XP has been fully patched including .NET 3.5. Everything now runs perfectly. I have purchased Roxio Creator 2009 and plan on moving forward. My question is, should I uninstall .NET 3.5 as you recommend in your post? Any thoughts appreciated. My System: Dell Dimension 8300 Intel Pentium 4, 2.8 GHz Windows XP Home, SP3 Video: ATI Radeon X1650 PRO 512MB DDR2 (Catalyst Control Center and Avivo Video installed) Audio: Sound Blaster X-Fi Elite Pro RAM: 4GB System Drive: 120 GB, 82 GB free (other data drives in use) I would not bow too deep, his info is either somewhat incorrect or in the form of a question?… XP – SP3 only goes to .NET 3.0. I am curious as to where/why you put 3.5 on and its' SP1??? In any case, if it were mine, I would delete it although I have install 2009 over it in a Vista PC… Link to comment Share on other sites More sharing options...
laslc Posted April 12, 2009 Report Share Posted April 12, 2009 Thanks Jim. As for .NET 3.5 SP1, I thought it would be the easiest way to get full updates to the .NET family. I'll remove it as you suggest to avoide a .NET 3.5 conflict with Creator 2009. One other question, update related. Assuming my installation completes correctly, do you recommend installing Creator 2009 SP3 or should it be done only if functional issues arise? Link to comment Share on other sites More sharing options...
Jim_Hardin Posted April 12, 2009 Report Share Posted April 12, 2009 Thanks Jim. As for .NET 3.5 SP1, I thought it would be the easiest way to get full updates to the .NET family. I'll remove it as you suggest to avoide a .NET 3.5 conflict with Creator 2009. One other question, update related. Assuming my installation completes correctly, do you recommend installing Creator 2009 SP3 or should it be done only if functional issues arise? I believe the Install will check (near the end) and install it without asking! Yes it is collection of SP1 + SP2 & SP3. It will do no harm but make several cumulative fixed and improvements. If it does not open any of the applications and click on Help – Check for Updates. As with any install, set a Restore point first. Let us know… Link to comment Share on other sites More sharing options...
Code Red Posted April 14, 2009 Report Share Posted April 14, 2009 Another Tip: Check to see if you have .NET Framework 3.5 SP1. If you do, uninstall this version (and only this version) and try the installation again. Link to comment Share on other sites More sharing options...
laslc Posted April 14, 2009 Report Share Posted April 14, 2009 I did receive a response from Roxio Technical Support as follows: Thank you for contacting Roxio Technical Support For #1 It’s best to have the .Net 3.5 installed before, if it’s not it can hang up, or take a really long time to get through that part of the installation since the software contacts Microsoft and downloads from there, and it’s a pretty big file, in the 200MB range. For #2: Absolutely want Anti-virus and Firewall software disabled. Having it enabled can cause a lot of problem, such as hanging up or even canceling during the .NET and DirectX portion of the installation. Also some anti-virus programs will block some of the files during installation, so even if the installation completed, there might be some un-runable programs. As far as start-up items go. It shouldn’t make much of a difference ( depending on how many you actually have running) but if you want things to go as smoothly as possible, you might want to disable those. Also as well as the .NET just to be safe you might want to also manually install the latest versions of DirectX as well as ActiveX. You can grab those at the following links DirectX http://www.gamesforwindows.com/en-US/About.../DirectX10.aspx ActiveX http://www.freedownloadscenter.com/Program...veX/index9.html After that, you should be good to go. Hopefully after that the installation will go smoothly Regards, Roxio Technical Support http://www.roxio.com/enu/support I suppose what I could do is try the installation and then if it hangs up uninstall .NET 3.5 SP1. Link to comment Share on other sites More sharing options...
laslc Posted April 14, 2009 Report Share Posted April 14, 2009 Seems that the prior guidance from you all to UNINSTALL .NET 3.5 SP1 is the way to go. Creator 2009 will not recognize the SP1 update and may hang up. Here is the latest response from Roxio Technical Support: Thank you for Contacting Roxio Technical Support It is better not to have sp1 installed because then Creator finds a newer installation than the one it tries to install and gets stopped. If you have .net framework problems during installation I would remove .net 3.5 altogether and let Creator install its own. Regards, Roxio Technical Support http://support.roxio.com Link to comment Share on other sites More sharing options...
Lord Roxio Posted March 23, 2009 Report Share Posted March 23, 2009 I was just wondering if after C2009 installation is complete that the MS version of .Net Framework v3.5 can be installed also. There are security patches in the MS version that might be important for the OS to work correctly? Link to comment Share on other sites More sharing options...
Big_Dave Posted April 18, 2009 Report Share Posted April 18, 2009 Did you try to do the system restore while in "safe mode" ? Link to comment Share on other sites More sharing options...
laslc Posted April 18, 2009 Report Share Posted April 18, 2009 Thank you for the System Restore advice. The restore did complete in Safe Mode. Unfortunately the main Creator 2009 module still returns an error when opening ("Roxio Creator has encountered a problem and needs to close"). Thank you for the tip nonetheless. By the way, the best advice Roxio Tech Support could give me is to do a clean install. Given that all of the component programs will run properly from the start menu, that seems like overkill. I guess I might do it as a last resort, but would welcome any other thoughts. Link to comment Share on other sites More sharing options...
Larry Posted April 18, 2009 Report Share Posted April 18, 2009 Thank you for the System Restore advice. The restore did complete in Safe Mode. Unfortunately the main Creator 2009 module still returns an error when opening ("Roxio Creator has encountered a problem and needs to close"). Thank you for the tip nonetheless. By the way, the best advice Roxio Tech Support could give me is to do a clean install. Given that all of the component programs will run properly from the start menu, that seems like overkill. I guess I might do it as a last resort, but would welcome any other thoughts. At this point, a clean install is the only way you're going to get it working again. You can just use the apps that are on the Start -> Programs if you want to and don't feel you need any of the ones that are only in the Home interface. don;t be surprised tho if at some point those apps on the start menu start having problems also. Link to comment Share on other sites More sharing options...
carver76 Posted April 19, 2009 Report Share Posted April 19, 2009 Let me start by saying that this is a new computer, 500ghd,4gmem, vista premium, Intel dual core, blah, blah. you get the picture. I had no problems with easy transfer of files and such when i first started it. softwar loaded, no problems unless it wasn't compatible with vista. Smooth sailing all the way. Then i picked up Roxio easy VHS to DVD at a local store. Sounded really good, I can transfer all of my old tapes to DVD and professionally label them with Lightscribe. So I follow the book of instructions that came with the package, (turn this off, plug this in first, etc.) all goes good and software loads without a hiccup. I launch it and follow the book item by item. but it won't detect the capture device plugged into the usb slot. Hmm. So off i go to the internet site and low and behold there are software downloads they are telling me that i need, so i download creator 2009 and one or two others, (i've been at this so long i can't remember everything i've done). Still nothing. Let's skip the parts about uninsalling and reinstalling the software that came with the package and get right to the on line support. I got on live chat after reading a lot of questions and comments on the board. the tech that tried to help me asked me speciffically what i had done up to that point. I tried to relate everything but remained adament that I had tried everything and followed every instruction to the letter, hoping that he would (assume) that i meant everything. Thats not good enough for tech help I find out. I try to be as specific as possible but tend to forget some things, (age related dissability). He ended up sending me the link to the CLEAN INSTALL PROCEDURE. Well after printing and reading everything involved, i was livid to say the least. But after a little while I went ahead and followed the procedure (to the letter) and all went well, i encountered no problems. reloaded the original software, no problem. started the software, no problem. got as far as last time, and what do you know, nothing...............still not seeing the capture device. Now reading all the isssues on the user board, i see that some of you have been able to fix your issues by doing the exact same thing. Although I did notice that you/someone had to uninstall .net framwork 3.5 SP1. That is not mentioned in the procedure. and the other item of interest to me was the fellow that keeps having to do the Clean Install over and over. THAT IS UNACCEPTABLE. I hope that everyone that reads this can understand where i am at this point, and can offer some advice on how to fix my problem. I would appreciate any suggestions. But please don't answer me with, WHAT HAVE YOU DONE UP TO THIS POINT? Please, Please don't ask that question. I HAVE DONE EVERYTHING THAT HAS BEEN SUGGESTED AND DONE THEM OVER AND OVER. I am going to try one more time following the list on these pages that were provided by a user. But if anyone else has a suggestion, feel free to email me at carver76@comcast.net, and i will be visiting this site to check on suggestions again. But hopfully to let everyone know how I fixed this issue. thanks for listening, Ed Link to comment Share on other sites More sharing options...
grandpabruce Posted April 19, 2009 Report Share Posted April 19, 2009 Let me start by saying that this is a new computer, 500ghd,4gmem, vista premium, Intel dual core, blah, blah. you get the picture. I had no problems with easy transfer of files and such when i first started it. softwar loaded, no problems unless it wasn't compatible with vista. Smooth sailing all the way. Then i picked up Roxio easy VHS to DVD at a local store. Sounded really good, I can transfer all of my old tapes to DVD and professionally label them with Lightscribe. So I follow the book of instructions that came with the package, (turn this off, plug this in first, etc.) all goes good and software loads without a hiccup. I launch it and follow the book item by item. but it won't detect the capture device plugged into the usb slot. Hmm. So off i go to the internet site and low and behold there are software downloads they are telling me that i need, so i download creator 2009 and one or two others, (i've been at this so long i can't remember everything i've done). Still nothing. Let's skip the parts about uninsalling and reinstalling the software that came with the package and get right to the on line support. I got on live chat after reading a lot of questions and comments on the board. the tech that tried to help me asked me speciffically what i had done up to that point. I tried to relate everything but remained adament that I had tried everything and followed every instruction to the letter, hoping that he would (assume) that i meant everything. Thats not good enough for tech help I find out. I try to be as specific as possible but tend to forget some things, (age related dissability). He ended up sending me the link to the CLEAN INSTALL PROCEDURE. Well after printing and reading everything involved, i was livid to say the least. But after a little while I went ahead and followed the procedure (to the letter) and all went well, i encountered no problems. reloaded the original software, no problem. started the software, no problem. got as far as last time, and what do you know, nothing...............still not seeing the capture device. Now reading all the isssues on the user board, i see that some of you have been able to fix your issues by doing the exact same thing. Although I did notice that you/someone had to uninstall .net framwork 3.5 SP1. That is not mentioned in the procedure. and the other item of interest to me was the fellow that keeps having to do the Clean Install over and over. THAT IS UNACCEPTABLE. I hope that everyone that reads this can understand where i am at this point, and can offer some advice on how to fix my problem. I would appreciate any suggestions. But please don't answer me with, WHAT HAVE YOU DONE UP TO THIS POINT? Please, Please don't ask that question. I HAVE DONE EVERYTHING THAT HAS BEEN SUGGESTED AND DONE THEM OVER AND OVER. I am going to try one more time following the list on these pages that were provided by a user. But if anyone else has a suggestion, feel free to email me at carver76@comcast.net, and i will be visiting this site to check on suggestions again. But hopfully to let everyone know how I fixed this issue. thanks for listening, Ed First, go answer the question, asked of you, in this thread: http://forums.support.roxio.com/index.php?...mp;#entry268769 Second, I do hope that you aren't trying to install both Easy VHS to DVD and Roxio Creator 2009 on the same computer. They can't co-exist. Link to comment Share on other sites More sharing options...
carver76 Posted April 19, 2009 Report Share Posted April 19, 2009 Thank you for letting me know that they are not compatable. the tech failed to mention that when he told me to down load it. However it doesn't work anyway. I have clean installed this twice and it doesn't work even before i load creator 2009. and by the way, i don't have any anti virus software active on this computer Link to comment Share on other sites More sharing options...
cdanteek Posted April 19, 2009 Report Share Posted April 19, 2009 I have clean installed this twice and it doesn't work even before i load creator 2009. Today within five minutes you have posted in C 2009 and Easy VHS to DVD threads! You have thanked GPB for telling you both can't be installed at the same time. What suite do you want help with C 2009 or Easy VHS to DVD, remember not both! cd Link to comment Share on other sites More sharing options...
jzydek Posted April 21, 2009 Report Share Posted April 21, 2009 I have to say that after reading that so many other people are having installation problems I now know that there is a bug in this. There is NO reason for this software not to load right from the get go. I/You shouldn't have to jump through so many hoops ie: uninstall this, load that, clean your registry etc. This software should load and work without any hiccups. And for myguggi... this is a crap answer because for all the thousands that have loaded it there are an equal amout of people who can't. Roxio will lose many current and potential customers just from a tarnished reputation from all the bad comments in forums like this. I know that if Roxio doesn't have a very good answer or solution to this dilema on Monday when I call (since they choose not to have support on the weekends) I personally will never recommend their products again. This will be the last of my dollars I give to Roxio. Other people feel the same way, I'm sure. I totally agree, and I'm really angry. I just spent over $75 for this program which won't install. It hangs at "Installing EMC 11 Content" and no matter what I do it won't install. Eventually it will tell me it didn't install the program at all. I think I will box it up and mail it right back to Roxio. I don't want this junk, and I'm not going to mess with my registry. I'm not a computer expert. I bought the software. I want it to run. Link to comment Share on other sites More sharing options...
grandpabruce Posted April 21, 2009 Report Share Posted April 21, 2009 I totally agree, and I'm really angry. I just spent over $75 for this program which won't install. It hangs at "Installing EMC 11 Content" and no matter what I do it won't install. Eventually it will tell me it didn't install the program at all. I think I will box it up and mail it right back to Roxio. I don't want this junk, and I'm not going to mess with my registry. I'm not a computer expert. I bought the software. I want it to run. Not a problem. If you bought it from Roxio, within the past 30 days, they should refund your money. Link to comment Share on other sites More sharing options...
art d Posted May 15, 2009 Report Share Posted May 15, 2009 Thank you for letting me know that they are not compatable. the tech failed to mention that when he told me to down load it. However it doesn't work anyway. I have clean installed this twice and it doesn't work even before i load creator 2009. and by the way, i don't have any anti virus software active on this computer I am thankful for the info from the forum - I too learned you can't have them both (from this forum). Anyway, I have left Creator 2009 (had to reinstall), installed the Roxio "device" which shows up as there. However, as I open Roxio 2009 I periodically get "Internal error 2318 Shared\11.1\1033\help\custom app name.chm" (really long message!) and then get the Roxio menu. I even get the icon for video capture, but when I click on it my machine shows that circle thing swirling, away then nothing happens. Is this another unique problem or is there something I'm missing?? Link to comment Share on other sites More sharing options...
Lord Roxio Posted January 4, 2009 Report Share Posted January 4, 2009 Okay, new day fresh start. I followed the clean install/uninstall instructions to the letter. I removed .Net Framework v3.5. I disabled my antivirus and remained off the internet. I inserted the disk and ran the install wizard. The wizard installed .Net 3.5 again - okay Then it came to a stop at trying to install Direct X and shut down showing the window in my previous post about interuption. I opened the Roxio Creator 2009 installation folder to examine its contents and noticed a folder named DIRECTX_NOV07. I currently have a folder named DirectX in my WINDOWS/system32 folder. It contains a subfolder named Dinput. This folder contains only images of various game controllers and configuration settings files. (tablets w/gears as an icon when using views/thumbnails) Is this creating a conflict even though the two folders contain entirely different files? I also did a search and discovered that there are d3dx9 files already on my system for other applications. These are also contained in the Creator 2009 Setup/DIRECTX_NOV07 folder. Is this a problem and if so why? Also, should any of the service packs be preinstalled before my next attempt at installing C2009? Right now I feel like Andre Delambre, the scientist in the original movie "The Fly", when he is trapped in the spiders web by the park bench yelling (in a squeaky voice) "HELP ME! HELP ME!" So can someone offer an explanation as to what I am doing wrong so I can "get my car started". Link to comment Share on other sites More sharing options...
REDWAGON Posted December 31, 2008 Report Share Posted December 31, 2008 I'm trying to install Creator 2009 and the installation hangs at "installing Microsoft .net v3.5 Any ideas to help me get past this? Thanks By any chance have you downloaded any .net files from Microsoft lately. Especially the .net 3.5. I have heard it causes problems with C2009 installation. Frank... Link to comment Share on other sites More sharing options...
Jim_Hardin Posted January 1, 2009 Report Share Posted January 1, 2009 The "normal" error is not an interruption but the Install completes and the Home application doesn't run. And the fix is to apply SP2 and reboot. Link to comment Share on other sites More sharing options...
Jolly174 Posted January 3, 2009 Author Report Share Posted January 3, 2009 I did the clean install and installed SP2. Still no luck. Any more suggestions. I have Vista Home Premium. Link to comment Share on other sites More sharing options...
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Jolly174
I'm trying to install Creator 2009 and the installation hangs at "installing Microsoft .net v3.5
Any ideas to help me get past this?
Thanks
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