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Creator 2009 Install Problems



I have contacted the online help (CHAT) with no help... They had me open a ticket 4 days ago and nothing has been done.


I have called the phone number and can not get through to support.


My problem:


I purchased creator 2009 online and downloaded the two files via the download manager process (File1 - FN561A50R13_Creator2009_11.0.exe /// file 2 - FP20FZS0SQA_EMC11Content_7Lang.exe)


I had the box checked to run when finished downloading... nothing happened.


When I click the files it opens a window briefly then closes. I do not get any error messages.


I have a clean version of windows XP installed on my PC (with all updates) that was done 3 days ago.


I turned off virsus and firewall protection on the download and install process - that did not help


I did the clean install process just to be sure - that did not help.


I made sure I have milcore.dll on my computer (system 32 folder) - still no luck


I made sure I do not have net 3.5 on my computer - I do not and still no luck.


Does any one have any ideas? I hope this is a simple issue that can be fixed.


Thanks for any help anyone can give.

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Try opening the two files with winrar or winzip (they're self-extracting archives) and extract the contents to temporary folders anywhere on the hard drive.


Run setup.exe from there - if it fails to extract, you may have a corrupt download

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