Problem With Toast 10 Downloadable

[thebatman]

Ok lets see a raise of hands that every time you turn around there's a New toast out "ahum"

Now lets see a show of hands they never send us (you know us... the people that keep buying the same program with a little Twist over and over again)

Here's my gripe I payed for a Downloadable Toast 10 and first they send me to internet no mans land with no Download to be found. Then after spending a freakin hour trying to find a useable link to Email them (They keep sending me to the same "F"n Help page) I managed to find something that looked like it would get my problem to a concerned person.

Well get no where I got... I received an Email with the same links that unsuccessfully put me in the same place I was in the beginning of the day.

Is there Life out there? did Roxio get swallowed into the Matrix? (This could be a Tech problem at $1.89 a min) wheres my $1.89 a min first off if your going to put software on line then run off to the big Mac Show for the week then you better have all your eyes dotted and tee's crossed before you fly away from the mother ship.

I say any one that reads this get on board let this company know after paying for almost ten years of premium updates (No one truly ever got a break from you guys!) cut this handing us the bone... I paid $129.00 for a downloadable and you send me Toast 9 I already bought Toast 9 and 4 and 5 and 6 and 7 oh yah Creator also (when I was running PC "Sorry Guys!) Why bother to give you guys any information of Email address you never check to see who has what.

Please get your fingers off the #$^@ &%$ button and look at thousands of users that pay for this problem start giving back a little and cut the crud...............

[Rammper]

Hi,

 

Problem solved.

 

Roxio refunded my purchase then i repurchased it again and all is OK

 

Regards.

[thebatman]

Ivan

 

My order #5782156512 Please Refund me Thanks

[Fulvio Liberatore]

...

I say any one that reads this get on board let this company know after paying for almost ten years of premium updates (No one truly ever got a break from you guys!) cut this handing us the bone... I paid $129.00 for a downloadable and you send me Toast 9 I already bought Toast 9 and 4 and 5 and 6 and 7 oh yah Creator also (when I was running PC "Sorry Guys!) Why bother to give you guys any information of Email address you never check to see who has what.

Please get your fingers off the #$^@ &%$ button and look at thousands of users that pay for this problem start giving back a little and cut the crud...............

I had the same problem!!! Roxio has sent to me a link for a download of Toast 9 instead of 10!!! Is it possibile to ha an answer about this astonishing poblem???

[Doug Blair]

Here's another "me too!"

 

I decided to buy Toast 10 when I received Roxio's email invitation to do so. Purchase completed, but the order sat in Digital River's queue with a status of Order Submitted for a day. I have discovered that Order Submitted is not the same as Order Shipped or Order Completed. When the email to download finally arrived (after a few trips to "There's no download button" and "I forgot my password" (because there wasn't one)) the license keys and product description were for Toast 10, but the download file tries to install Toast 9 (which I bought only 60 days ago, but that's another story).

 

If Roxio was a startup company I suppose we could cut them some slack, but hey, it isn't like that haven't rolled out a new version of Toast at least 9 other times before.

 

Doug

[uiber]

Same here. Ordered Toast 10 Pro, got Toast 9 on the download. No answer from Roxio .

 

[Guest ivanatrox]

For anyone who ordered Toast 10 Pro but received the wrong download, you should receive an e-mail by last night to help you resolve the issue. If you did not receive any e-mail and continue having the same issue, please PM me your order number and I'll help you obtain the correct files once I verify your order.

 

Thanks

 

Ivan

 

[thebatman]

Ivan

You need to clear this up first thing it is now FeB 1 2009 I do have all the info to bring this up to the Better Business bureau PayPal and Apple

I wasted far to much time trying to get my money back tell Digital River (I know they take care of your transactions they will also be on the list).

 

Again I never received my order and I want my money back plain and simple this is out and out wrong and I will give it to Wednesday the 4th of Feb 2009 to have it put back in my Paypal account.

[thebatman]

Hi Ivan

 

As I looked in my paypal account I noticed I still haven't been credited my money Roxio has $129.00 of my money and looks like you have no intention of correcting this matter. Last I know this is freud on your part and very inconsiderate to a paying customer I would like this resolved now!

Your company is some piece of work you make like we did something wrong and we did,

we really on you to do the right thing.

 

I would like to know if any one else out there is going through this Download screw up and still haven't seen things cleared.

 

Please write in.......

[thebatman]

Hi Ivan

 

I'm "cool" I just get fired up when a company sends you stock Emails, ok understandable there's 100's of thousands of customers out there that patronize your endeavor. But what gets me going and what I feel is a good business practice is to just let your customers know is sit tight your getting things fixed instead of wasting there time sending Emails with no where attachments making more problems.

I did what they said and I went to my Paypal account I wasn't refunded the money as one email said then I would have done step 2. When I used the code that was sent I was going to be charged $149.00 for the $129.00 Toast Pro 10 that I paid for already.

Once again I did nothing wrong here yes I'm letting it be known of how this is being handled and by the looks of some of the other Blogs it looks like I'm not the only one thats disappointed.

 

Thanks for getting back and let the person in charge of doing such a screwed up job have a few weeks off.

 

 

 

 

[davidcc1]

Hi Ivan

 

I'm "cool" I just get fired up when a company sends you stock Emails, ok understandable there's 100's of thousands of customers out there that patronize your endeavor. But what gets me going and what I feel is a good business practice is to just let your customers know is sit tight your getting things fixed instead of wasting there time sending Emails with no where attachments making more problems.

I did what they said and I went to my Paypal account I wasn't refunded the money as one email said then I would have done step 2. When I used the code that was sent I was going to be charged $149.00 for the $129.00 Toast Pro 10 that I paid for already.

Once again I did nothing wrong here yes I'm letting it be known of how this is being handled and by the looks of some of the other Blogs it looks like I'm not the only one thats disappointed.

 

Thanks for getting back and let the person in charge of doing such a screwed up job have a few weeks off.

 

 

Glad I decide against ordering Toast 10

 

[Rammper]

Same here. Ordered Toast 10 Pro, got Toast 9 on the download. No answer from Roxio .

 

Same here.

[Kerwin]

It's NOT fixed as of this morning (9:06 am 1/8/2009). I asked for a refund. They're still pushing out Toast 9 instead of Toast 10 and not responding to emails.

 

Disappointing roll out.

 

-K

 

 

[Rammper]

Hi,

 

As i said Roxio refunded my first purchase.

 

I repurchased again and all was Ok.

 

What happens with my money charged the first time? it wil be returned?

 

I checked my PayPal account and i have paid twice.

 

Regards.

[bohalloran]

Not sure if they fixed things that may not be working, but I was able to download the pro version w/o problems. It took about 45 min as it is almost 700mb.

[Fulvio Liberatore]

Not sure if they fixed things that may not be working, but I was able to download the pro version w/o problems. It took about 45 min as it is almost 700mb.

When did you purchase Toast 10? Better, when did you submit you order?

UPDATE: I've now received an answer to my ticket in the customer care:

 

Thank you for Contacting Roxio Technical Support

We have refunded your purchase and wish to advise you that the problem has now been fixed if you wish to repurchase

Sorry for the inconvenience

Regards,

Roxio Technical Support

 

It's a good new but I think that Roxio should explain what happened to everyone who has purchased Toast 10 and who has had this problem.

[sknis]

When did you purchase Toast 10? Better, when did you submit you order?

UPDATE: I've now received an answer to my ticket in the customer care:

 

Thank you for Contacting Roxio Technical Support

We have refunded your purchase and wish to advise you that the problem has now been fixed if you wish to repurchase

Sorry for the inconvenience

Regards,

Roxio Technical Support

 

It's a good new but I think that Roxio should explain what happened to everyone who has purchased Toast 10 and who has had this problem.

 

Sounds like Digital River" (download) connection with Roxio had the problem and not Roxio per se. Perhaps in the "glamorization" of the Roxio web site, the new link was not carried over.

 

It is interesting however because I believe Roxio's policy is to stop selling the "old" version with the introduction of a new one.

[Guest ivanatrox]

Ivan

 

My order #5782156512 Please Refund me Thanks

 

 

Hi thebatman,

 

It's in process now. I'll PM you again when it's completed.

 

Ivan

[thebatman]

Hi thebatman,

 

It's in process now. I'll PM you again when it's completed.

 

Ivan

 

Ivan

It is now Jan 28 I made the order on the 5th this was a downloadable, the company you work for took my money then sent me an attachment for toast 9 (that I already bought from Roxio when that first came out>Downloadable<) Why does it take so long to refund someone there money back when it took less then one minute to take it.

I challenged a dispute when I got know where with Roxio... this is out right ridiculous I made an order for Toast 10 you sent me the wrong Item then you tell me to order it again and when I got to the part that you where to charge me $149.00 for the same order I was going to get for $129.00 I was rather taken back.

I have the Emails to prove that order was going to be taken....... Please just refund my money and I wont bother you anymore.At this point I couldn't care what Roxio has as a new program I'm not interested in patronizing a company that treats there customers with no regard or respect.

I plan on passing this over to Apple (I now your Product is sold in there stores and I would now like them to not be!) to have them see what your company does to there customers the proof is in the Emails and the lax of getting a simple job like refunding someone for your mistake.

I feel I was patient enough Yes in the beginning I was tenacious I had to get your attention but what I said may not fall far from the truth and as they say the truth always hurts................! You have my money now give it back!

[Doug Blair]

Taking some advice from other posters on this topic, I decided to cancel my original purchase (which came with the wrong download file) and purchase Toast 10 again. There was a benefit to doing it this way. My original purchase in response to the Roxio email solicitation was $129.00. When I purchased my current copy of Toast 10 I went throuygh the website and got the upgrade price of $99.00, so I saved either $30 or $50, depending on how you look at it.

 

Now it's off to see if they managed to fix the iTunes file name corruption issue with TiVo files.

 

It did download OK this time! The SonicFire app has some fairly cool options in it for scoring video, and there is two gig (yes) download of additional music that comes with it.

[thebatman]

:angry Still: Now Read this one!

I can believe this ...... they're going to charge me again!!!!!

 

"Attention" the wizards handing out brains in aile 10

 

Dear Customer,

 

Thank you for your recent purchase of Toast 10 at the Roxio Online Store.

 

Unfortunately, an error occurred which will prevent you from downloading this product. To correct this issue, we ask you to please place a new order

by going to the following web page:

 

http://www.roxio.com/enu/products/toast/pro/overview.html

 

Add Toast 10 to your shopping cart and apply the following coupon code: *********

 

_____________

 

If correctly entered, you will not be charged for your new order of Toast 10.

 

We apologize for any inconvenience this issue may have caused.

 

 

Sincerely,

Roxio Online Store

Customer Service.

 

This is BS they want to charge me again !

 

I hope the Fu*Kin Mac Expo was a good one for you A-holes I think this is the only way people like you that treat people like your paying customer will wake up. I guess you can't get someone on the phone to do the right thing. I received calls from other companies like Parallels they had problems (Resolved. Happy Ending) and oh.... "heck" Waves called me from Isreal just to clear up there mess they where having (Happy ending Again).

 

It's called doing the right business not giving the business ..... a little goes a long way. Here's some of my suggestion's

 

1) Stop Charging so much #$^@ money for upgrades to recurring customers.

 

2) (This is for the poor guys who payed full price for Toast 9 a few weeks ago give them free 10 up date)

(if you don't this will prove you guys really suck and where complete idiots in paying into this)

 

I'm fine paying the price for Toast 10 but where the heck is it ?

 

3)And last any of us that are sitting in digital limbo please send us the #$^@ Program (Toast 10) I refuse to have you get payed again. Just make a #$^@ attachment to give us what we paid for and cut all this security junk out.

 

This shouldn't be our problem this was yours.

 

We did nothing wrong I'm sure I'm not the only one that feels put out here reevaluate and take care of your devoted customers!

[firenhancer]

Ok I think you need to calm down here. Ranting will lead the issue nowhere.

 

Now real question - did you attempt to purchase "download" or "DVD"? The coupon code is only valid for "download", I think. So go ahead and try it again. This time patiently and choosing 'download" and see if things work fine this time. The charge on the order should be $0.

[John Hood]

I was unable to download my purchase of Toast 10 Pro and, as yet, have received no response to my e-mails or support ticket!

 

Look forward to hearing from you.

[thebatman]

Hi guys

I wanted to bring attention to this before it has more customers involved with this download fiasco.

Again this is for the Downloadable version not the hard copy version (unless your mailman slips on ice hits there head and delivers it to the wrong house) If someone would be so kind at Roxio to give us all the heads up that the coast is clear to purchase Toast 10 Pro with out all the fun Emails it would be greatly appreciated.

 

We the "customer" need no excuses just "Click" heres my money and heres the the product done.

 

I know there has to be someone at Roxio that reads these blogs (thats why I needed to get your attention) what ever happened to the customers right ?

Hope to see a good change in 2009 towards it's customers from Roxio.... and remember you have a captive audience but not captured.

 

[Guest ivanatrox]

Hi thebatman,

 

I was informed that the refund was not able processed because a chargeback was initiated on the order which put the order in “Disputed Order” status. You would need to contact your bank in order to cancel the chargeback and release the funds since the bank has all the control of it. Once you contact your bank, it is up to the bank to notify us, which in some cases, could take 5 business days.

 

At this point, we have no control over the fund (the bank does) and can not proceed any further. Please contact me directly through PM once you have contacted your bank.

 

Thanks

 

Ivan

 

[Guest ivanatrox]

Hi All,

 

There shouldn't be any file issue now if you cancel your order and place new one for Toast 10 Pro. The refund for the first order will take a couple business days before it shows up in your credit card/Paypal account.

 

I understand the frustration you have with the orders you placed earlier. I ensure you that we are trying our best to get the product to our customer's hands as soon as possible. If you continue having this issue with your order or issue with the coupon code in your e-mail, please PM me your order number and I'll take appropriate action once I verify your order.

 

Thanks

 

Ivan