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Roxio Videoconvert Crashes

Tony_PHXAZ

Asked by Tony_PHXAZ,

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Tony_PHXAZ Newbie

Tony_PHXAZ

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Hello All,

 

Problem Statement: When attempting to add an unprotected DVD movie to the conversion list in Roxio VideoConvert, I am able to select the movie, but as soon as I click add, the program crashes.

 

My System: Windows Vista 64bit with current patches. Roxio 2009 with current patches. Current high-end system with 4GB memory.

 

Troubleshooting so far: Installed Vista on a wiped drive, installed patches. Installed Roxio fresh, and same error happens every time. No chance of software / antivirus / competing program conflicting as I did a fresh install from the ground up.

 

Tried turning off data execution prevention for the videoconvert executable. Ran program as administrator, turned off UAC, etc.

 

This seems to be easily repeatable and the programs just crashes every time. Any ideas???

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Feynmanfan Newbie

Feynmanfan

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I too am running Vista 64-bit OS and am having troubles with VideoConverter crashing when I click OK after selecting the video I wish to convert.

 

I tried rolling back my video driver (NVidia) to several previous versions to no avail. Finally, I tried the generic VGA driver that comes with Vista. There is good news and bad news here. The good news is that I no longer get the message that "Roxio VideoConvert has stopped working". The bad news is that a new error message appears stating, "Your video card fails to meet minimum specifications, please upgrade.

 

This change in the error message may suggest that the video driver is the culprit. Then again, it may mean nothing at all.

 

BTW: I tried a clean uninstall/install prior to the beginning of this whole exercise so that is not a viable solution to my problem.

 

I'm keeping my eyes on this thread in hopes that one of us manages to get this problem solved!

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bimicher Digital Guru

bimicher

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I too am running Vista 64-bit OS and am having troubles with VideoConverter crashing when I click OK after selecting the video I wish to convert.

 

I tried rolling back my video driver (NVidia) to several previous versions to no avail. Finally, I tried the generic VGA driver that comes with Vista. There is good news and bad news here. The good news is that I no longer get the message that "Roxio VideoConvert has stopped working". The bad news is that a new error message appears stating, "Your video card fails to meet minimum specifications, please upgrade.

 

This change in the error message may suggest that the video driver is the culprit. Then again, it may mean nothing at all.

 

BTW: I tried a clean uninstall/install prior to the beginning of this whole exercise so that is not a viable solution to my problem.

 

I'm keeping my eyes on this thread in hopes that one of us manages to get this problem solved!

 

You could supply some information such as your system specs especially video card. At the moment there is no information at all except you have "Vista 64-bit OS"

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Feynmanfan Newbie

Feynmanfan

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I'm having the same problem with a clean install. The common thread here seems to be Vista 64. Is there anyone out there running Vista 64 that DOES NOT have this problem?

 

Another common thread to the Vista 64-bit story might be related to an error that I and others have gotten during installation in which a Program Compatibility Assistant window pops up near the end of the installation stating that, "Windows requires a digitally signed driver. . . ". The details in this popup are:

 

Driver: Decryption And Decompression

Service: RxFilter

Publisher: Sonic Solutions (Roxio)

Location: C:\Windows\System32...\RxFilter.sys

 

From what I have been able to discover thus far, Vista 64 requires all drivers to be digitally signed for security purposes. Another post in this forum suggests pressing F8 while booting Vista in order to disable the driver-signing function. However, based upon what I have read this only turns of requiring signed drivers for the Windows session and reverts to normal the next time you reboot. So perhaps this solution might work to install Roxio Creator 2009, but what happens when you reboot?

 

I suppose it is worth a shot to try this out rather than wait on hold for tech support for an hour only to be told the same thing. I may give this a shot this evening and will post the results here if I do. Good luck . . .

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Feynmanfan Newbie

Feynmanfan

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You could supply some information such as your system specs especially video card. At the moment there is no information at all except you have "Vista 64-bit OS"

 

Certainly . . .

 

Video Card: ASUS EN7600GT, GeForce 7600 GT w. 256MB on-board memory, PCI-E x16

 

Current Video Driver: Version 7.15.8120, Date: 12/26/2008

 

MotherBoard: ASUS A8N32-SLI Deluxe, Socket 939

 

Processor: AMD Athlon 64 X@ Dual Core 4800+

 

RAM: 4 GB

 

Hope that gives enough detail. If not, please let me know . . .

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ccaruthers Newbie

ccaruthers

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I'm right there with you guys on the error message/video convert program closing. Mine happens everytime and just like everyone else that has posted, I've tried all of the "fixes" as well.

 

I'm running Windows Vista 64 Home Premium on a Digital Storm PC

Intel Core 2 Quad Q9550 2.83GHz

4GB RAM

Dual NVIDIA GeForce 9600 GT SLI

64GB OCZ SCSI Solidstate System HD

Dual 500GB WDC SCSI HD's

 

I have to use my old 2350 Dell to burn DVD's......It's a workhorse.....not fast but gets the job done.

 

And while I'm venting, let me just say that Vista reminds me a lot of 98. Maybe 7 will be better.

 

Thanks guys!

ccaruthers

 

 

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Feynmanfan Newbie

Feynmanfan

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What DirectX version are all you crashers running?

 

...also 4gb will default 2t memory timings on that system. You might want to consider running just 2 sticks. Just a thought.

 

Hey Funk5000,

 

I'm running DirectX 10.

 

Re RAM idea. I am indeed using four, 1 GB sticks. I suppose I could yank two for troubleshooting purposes, but I would be loath to buy new RAM just to placate Roxio software. My system is rock-solid stable so I should think that the timing wouldn't be an issue. . . . still, I'm willing to try (almost) anything within reason to resolve this issue.

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grandpabruce Digital Guru

grandpabruce

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Hey Funk5000,

 

I'm running DirectX 10.

 

Re RAM idea. I am indeed using four, 1 GB sticks. I suppose I could yank two for troubleshooting purposes, but I would be loath to buy new RAM just to placate Roxio software. My system is rock-solid stable so I should think that the timing wouldn't be an issue. . . . still, I'm willing to try (almost) anything within reason to resolve this issue.

 

That motherboard will run 4GB of RAM with the 64 bit OS, but you can try taking 2 sticks out, as you say, for troubleshooting purposes.

 

BTW, I have the same mobo with the 4600 processor. I don't run any 64 bit OS, and I don't (won't) run Vista, though.

 

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festercat Newbie

festercat

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I am running Vista Home Premium with 32bit OS, 4GB RAM and am getting the same crashes some of the time after I select the video I want to convert, however I was able to convert quite a few videos without crashing. I still had a few left that were causing crashes and wrote into tech support. The gave me a list of things to try, which after I did, I was able to convert a few more. I still have a few that when I select them, the system crashes. This is what they told me to do:

1.) Update to the latest version of Direct X from the Microsoft website below.

2.) Update your video drivers. (this is important)

 

3.) Switch Render mode to Software.

a. Launch VideoWave or MyDVD.

b. Go to Tools -> Options.

c. If Render using is set to Hardware, switch it to Software.

d. Close VideoWave.

e. Create a new project, this is required for the changes we have made to take effect.

 

4.) Disable startup items:

a. Press the Windows Key and R on your keyboard

b. Type "msconfig" and click on the "OK" button or press the "Enter" key.

c. Select the "Startup" tab over on the right side.

d. Write down which items are checked, and then click on the "Disable All" button in the lower right corner of the screen.

e. Click on the "Apply" button and then click on "OK".

f. Click "YES" to restart the computer.

g. When you reach the Desktop, you may receive a message saying "you have used the "System Configuration Utility" to make changes to your system....", you get this message, simply place a checkmark in a box on the lower left side titled, "Do not show me this message again" and click on the "OK" button.

NOTE: To reverse these changes, follow steps a to c, and then place the checkmarks back in the boxes based on the notes you made. For optimal performance, only Anti-Virus or Firewall software should be enabled. (for this test all should be disabled)

 

Like I said, after I made some of these changes, I was able to convert a few more without crashing. I am converting .vob files to .mp4.

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BostonPhil Rookie

BostonPhil

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I am running Vista Home Premium with 32bit OS, 4GB RAM and am getting the same crashes some of the time after I select the video I want to convert, however I was able to convert quite a few videos without crashing. I still had a few left that were causing crashes and wrote into tech support. The gave me a list of things to try, which after I did, I was able to convert a few more. I still have a few that when I select them, the system crashes. This is what they told me to do:

1.) Update to the latest version of Direct X from the Microsoft website below.

2.) Update your video drivers. (this is important)

 

3.) Switch Render mode to Software.

a. Launch VideoWave or MyDVD.

b. Go to Tools -> Options.

c. If Render using is set to Hardware, switch it to Software.

d. Close VideoWave.

e. Create a new project, this is required for the changes we have made to take effect.

 

4.) Disable startup items:

a. Press the Windows Key and R on your keyboard

b. Type "msconfig" and click on the "OK" button or press the "Enter" key.

c. Select the "Startup" tab over on the right side.

d. Write down which items are checked, and then click on the "Disable All" button in the lower right corner of the screen.

e. Click on the "Apply" button and then click on "OK".

f. Click "YES" to restart the computer.

g. When you reach the Desktop, you may receive a message saying "you have used the "System Configuration Utility" to make changes to your system....", you get this message, simply place a checkmark in a box on the lower left side titled, "Do not show me this message again" and click on the "OK" button.

NOTE: To reverse these changes, follow steps a to c, and then place the checkmarks back in the boxes based on the notes you made. For optimal performance, only Anti-Virus or Firewall software should be enabled. (for this test all should be disabled)

 

Like I said, after I made some of these changes, I was able to convert a few more without crashing. I am converting .vob files to .mp4.

I have the exact same config and same problem.

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Feynmanfan Newbie

Feynmanfan

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I suppose it is worth a shot to try this out rather than wait on hold for tech support for an hour only to be told the same thing. I may give this a shot this evening and will post the results here if I do. Good luck . . .

 

OK, I tried doing a clean uninstall/install AGAIN, this time pressing F8 while booting into Vista and then selecting "Disable Digital Signature . . .". Surprisingly, or perhaps not, I still got the driver RxFilter driver error previously described. Arrrgggghhhh!!!

 

It would be interesting to know if all the Vista 64-bit users who are experiencing crashing with Video Convert also got the RxFilter error when installing. I suspect that these two are somehow related.

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