Am I Correct In My Thinking

[susanl]

1. Remove any and all Roxio, Sonic, programs using Add/Remove program.

2. Install and run Windows Installer Cleanup Utility to remove Roxio, Sonic, EMC or Smartsound

3. Disable everything in startup.

4. Find Roxio, Sonic, EMC or Smartsound in hidden files and remove

5. Empty recycle bin

6. Clear cookies

7. Use Regedit to complete cleanup.

8. Re-install the program.

Still not working????

Download the latest version of DirectX, Update DVD firmware, update video drivers.

Still not working????

Disable everything in startup and, of course, reboot. That's always fun.

Don't use the desktop icon (what is it there for?)

Go to start - program files - MyDVD

Load your project, make changes.

Go to the burn button (it is there but you can't actually burn your project to a DVD from there)

Save the project as an ISO file.

Close the program - go to start - program files- disc copier or video copier and then burn the DVD from there.

 

Does no one else see anything wrong with this method? Why have a desktop icon if you can't use it? Why have a burn button if you can't use it? Why create an ISO file format to burn a DVD? Why will these steps work only part of the time?

 

The problems with the program are not Roxio's? Yes, I believe that for sure.

 

Susan

 

PS. First post, only rant. I have been working with this program for weeks now. I have read every article and implemented every suggestion from Roxio support and this board and I find that it just isn't worth the hassle. Am I alone out there?

[jpiwaron]

Hi Walt,

Guess I shouldn't have paraphrased the steps I took. I did follow the steps you suggested (to the letter I might add). I also followed the suggestions in ID #000008GN for further troubleshooting.

The install is not screwed up. Everything works swimmingly except for the fact that there are way too many steps involved in making a simple DVD.

Still a cumbersome program that shouldn't be.

Susan

 

Hi Susan!

 

I had a lot of trouble with Creator 2009 after I first downloaded it and installed it. With the Blu Ray plug in. Thanks to the patient efforts of some of the members here, especially Mr. Hardin, it's workig now.

 

Like you, I find that this is frequently a multistep process. I would love for it to be a one click operation, but it's not. Videowave edits, does not burn. MyDVD burns, does not edit.

 

Since I'm a new user, I'm learning. There's a lot to learn. I can say this - Roxio Creator 2009 makes very nice AVCHD and Blu Ray burns.

 

I had read of the process of making an AVCHD and Blu Ray burn on the Tivo Community forum. Now *there's* a multistep process involving software from at least four different sources. How's that for complex?

 

Like I said, I'm new. I'm glad the stuff is working. Now I'm off to learn how to make my results better.

[bimicher]

Hi Susan!

 

I had a lot of trouble with Creator 2009 after I first downloaded it and installed it. With the Blu Ray plug in. Thanks to the patient efforts of some of the members here, especially Mr. Hardin, it's workig now.

 

Like you, I find that this is frequently a multistep process. I would love for it to be a one click operation, but it's not. Videowave edits, does not burn. MyDVD burns, does not edit.

 

Since I'm a new user, I'm learning. There's a lot to learn. I can say this - Roxio Creator 2009 makes very nice AVCHD and Blu Ray burns.

 

I had read of the process of making an AVCHD and Blu Ray burn on the Tivo Community forum. Now *there's* a multistep process involving software from at least four different sources. How's that for complex?

 

Like I said, I'm new. I'm glad the stuff is working. Now I'm off to learn how to make my results better.

 

Your bolded statement above is not correct. You can edit in myDVD it is just that most experienced users of Roxio feel it is much better to separate the editing task from the authoring DVD task.

[gi7omy]

The clean install instructions are for failed installations - nothing else

 

Splitting the render and burn is sensible - it means the computer only does ONE thing at a time. It would surprise you how many people try to do the combined job on machines that just reach the minimum spec and it falls flat on its face.

 

Fair enough if you have acomputer that is capable of doing both - but a lot just aren't (the 'minimum' specs quoted on the website are a joke - they will burn a CD but will take forever to render a video file. Ask th computer to handle that and write to disc at the same time is like trying to carry water in a sieve

[bimicher]

1. Remove any and all Roxio, Sonic, programs using Add/Remove program.

2. Install and run Windows Installer Cleanup Utility to remove Roxio, Sonic, EMC or Smartsound

3. Disable everything in startup.

4. Find Roxio, Sonic, EMC or Smartsound in hidden files and remove

5. Empty recycle bin

6. Clear cookies

7. Use Regedit to complete cleanup.

8. Re-install the program.

Still not working????

Download the latest version of DirectX, Update DVD firmware, update video drivers.

Still not working????

Disable everything in startup and, of course, reboot. That's always fun.

Don't use the desktop icon (what is it there for?)

Go to start - program files - MyDVD

Load your project, make changes.

Go to the burn button (it is there but you can't actually burn your project to a DVD from there)

Save the project as an ISO file.

Close the program - go to start - program files- disc copier or video copier and then burn the DVD from there.

 

Does no one else see anything wrong with this method? Why have a desktop icon if you can't use it? Why have a burn button if you can't use it? Why create an ISO file format to burn a DVD? Why will these steps work only part of the time?

 

The problems with the program are not Roxio's? Yes, I believe that for sure.

 

Susan

 

PS. First post, only rant. I have been working with this program for weeks now. I have read every article and implemented every suggestion from Roxio support and this board and I find that it just isn't worth the hassle. Am I alone out there?

 

 

Follow the method for uninstalling.installing described in this thread

 

You have propably screwed up your install using the method you described.

 

All the buttons that you say don't work for you obviously work for most people.

[susanl]

Follow the method for uninstalling.installing described in this thread

 

You have propably screwed up your install using the method you described.

 

All the buttons that you say don't work for you obviously work for most people.

 

Hi Walt,

Guess I shouldn't have paraphrased the steps I took. I did follow the steps you suggested (to the letter I might add). I also followed the suggestions in ID #000008GN for further troubleshooting.

The install is not screwed up. Everything works swimmingly except for the fact that there are way too many steps involved in making a simple DVD.

Still a cumbersome program that shouldn't be.

Susan

[ggrussell]

Everything works swimmingly except for the fact that there are way too many steps involved in making a simple DVD.

For me, all I had to do was stick the install disc into my computer and run it.

 

If everything IS WORKING, there shouldn't be that many. If you already have a video file, add it to a MyDVD project and burn to disc. It works me and most everyone else. If you are having other issues like install, then the majority of the time there could be unresolved issues in the computer that you may not be aware.

 

Just how many steps are you expecting? Video editing is a very complex procedure and Roxio has made it as easy as it can be.

[susanl]

Thanks for the responses and I obviously am not making myself clear so I will try again. The product installed fine but I thought the errors I was receiving when I attempted to burn a DVD were caused by a faulty install so I decided to uninstall and retry using the clean install method Walt suggested to see if that fixed the problem. All that did was give me a new encoding problem error.

After further researching the threads on this board and suggestions made by Roxio, I discovered that you can't simply hit the burn button from VideoWave after completing your production. First you have to save the production then exit everything. After that you can enter MyDVD via the start menu, not using the icon and save the production as an ISO file. You still can't burn a DVD. You have to exit from MyDVD then access the Video Copy and Convert application from the start menu again, find your production ISO file then you can burn a DVD.

 

What I am asking is, why can't the production be burned using the burn tool in VideoWave? If you can't burn a DVD from there why did Roxio put the button there.

If you can't use the applications via the desktop icons, why is the icon on my desktop?

 

I must admit and I am sure you can tell that I am not a computer guru but I do know enough to keep my computer up to date and run defrag and the other utilities to keep the computer running at it's optimum level.

 

The procedure I am using I found in the Roxio Knowledge Base ID#000065GN. Seems cumbersome to me still.

[ggrussell]

What I am asking is, why can't the production be burned using the burn tool in VideoWave? If you can't burn a DVD from there why did Roxio put the button there.

If you can't use the applications via the desktop icons, why is the icon on my desktop?

I think you missed the point. For most people, these DO WORK. They work fine for me and always have. Most of what you have read are work-around solutions for different reasons.

 

If you can't load MyDVD, create a project and burn to a disc, then you have a problem. Clean install is just one possible solution. Worst case senario, you would have to wipe your hard drive and reinstall Windows and all your applications.

 

Most people just 'assume' that everythng is hunky dory with their computers. There are so many things that can go wrong, we can't solve all issues. It's sometimes just easier to start over.

[grandpabruce]

Thanks for the responses and I obviously am not making myself clear so I will try again. The product installed fine but I thought the errors I was receiving when I attempted to burn a DVD were caused by a faulty install so I decided to uninstall and retry using the clean install method Walt suggested to see if that fixed the problem. All that did was give me a new encoding problem error.

After further researching the threads on this board and suggestions made by Roxio, I discovered that you can't simply hit the burn button from VideoWave after completing your production. First you have to save the production then exit everything. After that you can enter MyDVD via the start menu, not using the icon and save the production as an ISO file. You still can't burn a DVD. You have to exit from MyDVD then access the Video Copy and Convert application from the start menu again, find your production ISO file then you can burn a DVD.

 

What I am asking is, why can't the production be burned using the burn tool in VideoWave? If you can't burn a DVD from there why did Roxio put the button there.

If you can't use the applications via the desktop icons, why is the icon on my desktop?

 

I must admit and I am sure you can tell that I am not a computer guru but I do know enough to keep my computer up to date and run defrag and the other utilities to keep the computer running at it's optimum level.

 

The procedure I am using I found in the Roxio Knowledge Base ID#000065GN. Seems cumbersome to me still.

 

 

The option to burn, under Output, opens a stripped down version of MyDVD. You can use it, if you want.

 

If you click on the desktop icon, what happens?

 

List your system specs, similar to how I have mine listed, in my signature.

[bimicher]

Thanks for the responses and I obviously am not making myself clear so I will try again. The product installed fine but I thought the errors I was receiving when I attempted to burn a DVD were caused by a faulty install so I decided to uninstall and retry using the clean install method Walt suggested to see if that fixed the problem. All that did was give me a new encoding problem error.

After further researching the threads on this board and suggestions made by Roxio, I discovered that you can't simply hit the burn button from VideoWave after completing your production. First you have to save the production then exit everything. After that you can enter MyDVD via the start menu, not using the icon and save the production as an ISO file. You still can't burn a DVD. You have to exit from MyDVD then access the Video Copy and Convert application from the start menu again, find your production ISO file then you can burn a DVD.

 

What I am asking is, why can't the production be burned using the burn tool in VideoWave? If you can't burn a DVD from there why did Roxio put the button there.

If you can't use the applications via the desktop icons, why is the icon on my desktop?

 

I must admit and I am sure you can tell that I am not a computer guru but I do know enough to keep my computer up to date and run defrag and the other utilities to keep the computer running at it's optimum level.

 

The procedure I am using I found in the Roxio Knowledge Base ID#000065GN. Seems cumbersome to me still.

 

Of course you can't hit the burn "Burn" button in Videwave and directly burn to DVD since Videowave is not a burning program but is the program that is designed to be used for editing video, adding various effects, etc. myDVD is the burning program. You can "send" your Videowave project from Videowave to myDVD (or myDVD Express - avoid this) but your VW project has to be saved first.

 

Of course you can burn a DVD using the "Burn" button after launching myDVD as well as create an iso file or a Video_TS folder. If you cannot do this then your installation is faulty.

[grandpabruce]

Of course you can't hit the burn "Burn" button in Videwave and directly burn to DVD since Videowave is not a burning program but is the program that is designed to be used for editing video, adding various effects, etc. myDVD is the burning program. You can "send" your Videowave project from Videowave to myDVD (or myDVD Express - avoid this) but your VW project has to be saved first.

 

Of course you can burn a DVD using the "Burn" button after launching myDVD as well as create an iso file or a Video_TS folder. If you cannot do this then your installation is faulty.

 

 

The install may be okay, but the computer may lack the necessary horses. That's why I asked her to list her system specs.