kaid Posted January 8, 2009 Report Share Posted January 8, 2009 i dont download it when i download creator 2009 with downloadmanager.exe and now i cant retrieve the files... Quote Link to comment Share on other sites More sharing options...
0 grandpabruce Posted January 8, 2009 Report Share Posted January 8, 2009 i dont download it when i download creator 2009 with downloadmanager.exe and now i cant retrieve the files... Run the Download Manager again, and you should see it. Quote Link to comment Share on other sites More sharing options...
0 kaid Posted January 9, 2009 Author Report Share Posted January 9, 2009 Run the Download Manager again, and you should see it. i cant find download manager too Quote Link to comment Share on other sites More sharing options...
0 grandpabruce Posted January 9, 2009 Report Share Posted January 9, 2009 i cant find download manager too It's the file you downloaded to your computer, first. You then had to click on that download manager to download the software. It was a zip file. The unzipped file is named RoxioCreator2009_DownloadManager.exe, if you purchased the regular version, and RoxioCreator2009Ultimate_DownloadManager.exe, if you purchased the Ultimate version. Quote Link to comment Share on other sites More sharing options...
0 kaid Posted January 9, 2009 Author Report Share Posted January 9, 2009 It's the file you downloaded to your computer, first. You then had to click on that download manager to download the software. It was a zip file. The unzipped file is named RoxioCreator2009_DownloadManager.exe, if you purchased the regular version, and RoxioCreator2009Ultimate_DownloadManager.exe, if you purchased the Ultimate version. i know, but i can't find this file on my computer too... i search on all my partition, i'll go search in my temp directory too..... but the file isn't there Quote Link to comment Share on other sites More sharing options...
0 grandpabruce Posted January 9, 2009 Report Share Posted January 9, 2009 i know, but i can't find this file on my computer too... i search on all my partition, i'll go search in my temp directory too..... but the file isn't there You need to contact Roxio, or Digital River, directly, then. Quote Link to comment Share on other sites More sharing options...
0 kaid Posted January 9, 2009 Author Report Share Posted January 9, 2009 I finally find my answer http://kb.roxio.com/content/kb/General%20I...mation/000010GN go there is someone else have the same problem maybe a moderator can put this link as "pinned" thread Quote Link to comment Share on other sites More sharing options...
0 ogdens Posted January 9, 2009 Report Share Posted January 9, 2009 (edited) I finally find my answer http://kb.roxio.com/content/kb/General%20I...mation/000010GN go there is someone else have the same problem maybe a moderator can put this link as "pinned" thread Its available, go to Support>Support Home>you will see a list, Top Support Notes, its the 8th one down "How to re-download Software". Edited January 9, 2009 by ogdens Quote Link to comment Share on other sites More sharing options...
0 grandpabruce Posted January 9, 2009 Report Share Posted January 9, 2009 I finally find my answer http://kb.roxio.com/content/kb/General%20I...mation/000010GN go there is someone else have the same problem maybe a moderator can put this link as "pinned" thread It's good to see you got it downloaded. Now, burn those files to a DVD for safe keeping. Quote Link to comment Share on other sites More sharing options...
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kaid
i dont download it when i download creator 2009 with downloadmanager.exe and now i cant retrieve the files...
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