Captured video not viewable

[theresap123]

Video capture seems to work fine until I try to open the captured file. Instead of a thumbnail image of the video, the icon appears as a red circle with a line through it. When I check the properties of the file, it says that its size is 0 bytes. I am not able to playback the video with any program. Has anyone ever seen this?

[tbrewst]

Yep,I'm pretty sure that means you don't have the codec available on your machine needed to play that file.I was having this problem when I first started working with DiVx files.I had to go out and download the codec and then everything was ok.If you download a program called GSpot and open the file with it,it will tell you if you have the needed codec.If not you can go out and download it and then you should be ok.

[bimicher]

Video capture seems to work fine until I try to open the captured file. Instead of a thumbnail image of the video, the icon appears as a red circle with a line through it. When I check the properties of the file, it says that its size is 0 bytes. I am not able to playback the video with any program. Has anyone ever seen this?

How did you capture your video? From what device did you capture? To what format did you capture, avi or mpeg? You have not supplied much info to work with.

[tbrewst]

When I had troubles it was .avi files I didn't have the right codecs for.Mostly DiVx if I remember correctly.

[wareagl487]

Same problem with me using Release 8.

 

My Thread

 

Andy W.

[wareagl487]

I contacted Roxio support and this is what corresponded. It didn't help me but may help someone else.

 

TICKET DETAILS:

Ticket #: 180344 Last Updated: 4/25/2006 5:46:45 PM

 

 

 

Problem: Technical Support...Easy Media Creator 8 Deluxe Suite...Media Import

 

 

WebTicket I did as recommended and installed. Was there a step after this I am missing? There is no change in previous status.

04/25/2006 5:46 PM

 

rkraus Thank you for contacting Roxio Technical Support

 

Please download the latest DIVX decoders and Divx players from www.divx.com

 

 

 

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

 

Regards,

Roxio Technical Support

 

http://support.roxio.com

Have you tried our online self-service tools? For instant support, please try one of the tools below

Roxanne - http://roxio.com/en/support/nh/index.jhtml

Knowledgebase - http://search.roxio.com/

 

We are always looking for ways to improve so please click on the link below to complete our online support survey.

http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml

 

Thank you for your comments and we appreciate the feedback

(RK)

 

...Ticket Closed

04/25/2006 11:41 AM

 

WebTicket None Selected Roxio does not reconize ANY AVI's as being valid - the slash inside a circle is all I see. However with MPEG's selected, it works. This is all AVI's, not just ones downloaded through my camera. Also, the AVI's produced during download can not be played by Windows Media Player 10 - but can be played using QuickTime. I have unistalled and reinstalled - no luck. Help!!

04/24/2006 7:41 PM

 

WebTicket User asked Roxann: AVI Not Reconized

Product Selected: SupportEasy8

04/24/2006 7:35 PM

 

Andy W.

[Guest mlpasley]

Did you try the prefupdate fix? http://tools.roxio.com/support/hotfix/prefup.exe

[wareagl487]

No resolution on my end - you had any luck?

 

Andy W.