Main Menu Window Won't Launch

[redleader]

I purchased the download version of Roxio Creator 2009 last night from the Dell Website. I was able to successfully download and install the software and the program shows up on my start->programs menu, but when I click on the icon for the software, I get a brief "Roxio" flash window and that's it. The main menu never starts up. I go to click on each of the icons for the individual application, like Creator Classic, CinePlayer, etc., and the only one that works is Creator Classic (for burning plain data/music CD's), click on the other applications I get a pop up window telling me that I'm not licensed or allowed to run that piece of software.

 

I uninstall (via Windows add/remove programs) Roxio and reinstall it. This time I get the "not license/allowed" message pop up when I try to open Creator Classic. And still no main menu window.

 

I'm installing it on my Dell XPS M1330 Laptop running Windows Vista home version.

 

Thanks for any help!

[Morton]

I purchased the download version of Roxio Creator 2009 last night from the Dell Website. I was able to successfully download and install the software and the program shows up on my start->programs menu, but when I click on the icon for the software, I get a brief "Roxio" flash window and that's it. The main menu never starts up. I go to click on each of the icons for the individual application, like Creator Classic, CinePlayer, etc., and the only one that works is Creator Classic (for burning plain data/music CD's), click on the other applications I get a pop up window telling me that I'm not licensed or allowed to run that piece of software.

 

I uninstall (via Windows add/remove programs) Roxio and reinstall it. This time I get the "not license/allowed" message pop up when I try to open Creator Classic. And still no main menu window.

 

I'm installing it on my Dell XPS M1330 Laptop running Windows Vista home version.

 

Thanks for any help!

caall 1-877-769-4601. i think you can get tech help.

[gi7omy]

They'd tell him the same thing

[grandpabruce]

Well, i burned a DVD last night from some old home video WMV files and it worked fine. However, it appears my home theater's DVD player won't play it. I bought the player back in 2002. I though maybe that would have still been new enough to still play burned DVD's.

 

And no, I was not asked about updated during the installation.

 

Thanks.

 

 

Did you burn to a DVD-R disc? If not, try one.

 

Did the DVD play on your computer?

[gi7omy]

Also - good quality DVD players are hyper-critical over the media used - in general they spit out cheap discs and only play good quality ones

 

Try Taiyo Yuden or Verbatim

[redleader]

My earlier post on not being able to run Windows Installer Cleanup was indeed due to Administrator priveleges, which I worked out.

 

So I've managed to get Creater 2009 installed again and have resolved my initial problem, which was that the main menu wasn't loading up (i.e., software wasn't working). I have yet to actual try out any of the features (i.e., burn a disc, edit a video, etc.), but will do so tonight when I get home. Thanks for the help so far. I guess the "Clean Install" procedure worked in getting me this far. I'm hopeful that the software will work just fine when I try it out later.

[Jim_Hardin]

I'm hopeful that the software will work just fine when I try it out later.

Me Too!

 

It should work OK now.

 

Did it ask about Updates during install this time?

 

It was your attempts to fix it that broke it deeply requiring the Clean Install. Honestly I have done the same thing and ended up doing the Clean Install!

 

Any other problem or questions by all means drop in on us.

 

[Jim_Hardin]

Now you will have to do the Clean Install, pinned post at the top of the page.

 

If it doesn’t prompt you to update during install, open Classic and click on Help – Software Updates. You need the SP2 for C2009.

 

Odd thing in you post, Creator Classic says nothing about Music! It doesn't do music…

 

[redleader]

Ok, I'm attempting the Clean Install.

 

I got as far as downloading the Installer Cleanup Utility from the Microsoft site. When I double-click to run it, I get an error message that says:

 

"Windows Script Host: Script: C:\users\username\appdata\local\temp\IXP000.TMP\StartMsi.vbs

Line: 17

Char: 1

Error: Permission Denied

Code: 800A0046

Source: Microsoft VBScrip runtime error"

 

 

So it looks like I didn't get very far in the procedures. Ideas?

 

Thanks.

[gi7omy]

If you're using XP, make sure you have admin privileges

 

If Vista, same thing and also turn UAC off

[redleader]

Me Too!

 

It should work OK now.

 

Did it ask about Updates during install this time?

 

It was your attempts to fix it that broke it deeply requiring the Clean Install. Honestly I have done the same thing and ended up doing the Clean Install!

 

Any other problem or questions by all means drop in on us.

 

Well, i burned a DVD last night from some old home video WMV files and it worked fine. However, it appears my home theater's DVD player won't play it. I bought the player back in 2002. I though maybe that would have still been new enough to still play burned DVD's.

 

And no, I was not asked about updated during the installation.

 

Thanks.