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Istallation Issues


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I'm getting post-39730-1231540256.jpg nothing… :lol:

 

Maybe some details?

 

 

Well really not much on details, I have a XP SP2, Have I meet all the mins for installation. I load the cd into the drive and it starts to down load then a error message (number) saying error in setup. No furthur info. thx

 

Errors like the pinned topics at the top of this forum?

 

http://forums.support.roxio.com/index.php?showforum=196

 

cd

 

No.

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Well really not much on details,

 

If it fails there are details, I'm not there so you have to watch and report the details. If you don't want to, how could anyone help except guess.

 

I guess that's the purpose of Jim's crystal ball pic, now that it hasn't solved anything maybe we should move on?

 

Re-read post #2 and read the pinned post's.

 

cd

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Well really not much on details, I have a XP SP2, Have I meet all the mins for installation. I load the cd into the drive and it starts to down load then a error message (number) saying error in setup. No furthur info. thx

Create a Folder on your HD and copy the contents of your install cd to it. – make sure you have Explorer set to show "Hidden files and folders"

 

Then run the install from your HD.

 

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If it fails there are details, I'm not there so you have to watch and report the details. If you don't want to, how could anyone help except guess.

 

I guess that's the purpose of Jim's crystal ball pic, now that it hasn't solved anything maybe we should move on?

 

Re-read post #2 and read the pinned post's.

 

cd

 

 

Sorry my computer is not giving me any details other than saying my there is an error in my setup.exe. Unable to tell you what there isn't. Wish I could I am not the smartest when it comes to computer but I am able to thanks for your help anyway.

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Sorry my computer is not giving me any details other than saying my there is an error in my setup.exe. Unable to tell you what there isn't. Wish I could I am not the smartest when it comes to computer but I am able to thanks for your help anyway.

 

When you put in the disk, it will go to auto-run and start the installation process. What you need to do is watch it, see what it is installing and see where it is when it stops installing (ie, installing EMC11 then it says rolling back). that is what they are looking for as far as information. Then when it is done rolling back, do any windows pop up giving you a message like unable to install blah blah blah? If they do, write down the error message and post it here.

 

I know this is all very frustrating as I am going through the same thing. I have gone thru everything the Roxio techs told me and when that didn't work, I came here. So now I am running thru all of these suggestions and not having any luck so far but there are still some posts I haven't read, so keep trying.

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When you put in the disk, it will go to auto-run and start the installation process. What you need to do is watch it, see what it is installing and see where it is when it stops installing (ie, installing EMC11 then it says rolling back). that is what they are looking for as far as information. Then when it is done rolling back, do any windows pop up giving you a message like unable to install blah blah blah? If they do, write down the error message and post it here.

 

I know this is all very frustrating as I am going through the same thing. I have gone thru everything the Roxio techs told me and when that didn't work, I came here. So now I am running thru all of these suggestions and not having any luck so far but there are still some posts I haven't read, so keep trying.

 

 

Thanks fore the come back, but I am not kidding when I say there is no error message. It seems to get snagged ot the "setup.exe". The message I get is that there was an error in the setup.exe and and do I want to notify microsoft of my problem. Which I do and that is the end of it. My laptop does not even read the disc when I put it in the drive. So I am inclined to think it is a bad disc. However the store I bought it from did not have any more but I will have to wait till they get more in (however long that may be). I have tried the manual download, and the clean download and tried loading each program by itself (not a good ideaI know) :blink:

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Thanks fore the come back, but I am not kidding when I say there is no error message. It seems to get snagged ot the "setup.exe". The message I get is that there was an error in the setup.exe and and do I want to notify microsoft of my problem. Which I do and that is the end of it. My laptop does not even read the disc when I put it in the drive. So I am inclined to think it is a bad disc. However the store I bought it from did not have any more but I will have to wait till they get more in (however long that may be). I have tried the manual download, and the clean download and tried loading each program by itself (not a good ideaI know) :blink:

 

 

Then try Mr Hardin's advice.....

 

Create a Folder on your HD and copy the contents of your install cd to it. – make sure you have Explorer set to show "Hidden files and folders"

 

Then run the install from your HD.

 

cd

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